Hard, Quick learner

SKILLS

WORK HISTORY

TEMITOPE OSIKOYA

PARKVIEW PLACE, ST. LOUIS, MO

C: 314-***-**** *********@*****.***

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment.

Friendly Sales Associate adept at working in diverse retail and customer service environments. I have obtained my pharmacy tech license

Quick learner

Self-motivated

Extremely organized

Exceptional communication skills

POS systems expert

Strong verbal communication

Conflict resolution

QDOBA Mexican Eats

Customer Service Representative // Kirkwood, MO // May 2015 to January 2018 Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Assisted customers with food selection, inquiries and order customization requests. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Operated a POS system to itemize and complete customer purchases. Learned, referenced and applied product knowledge information. Asked open-ended questions to assess customer needs. Replenished supplies, bags and other materials at each cash wrap. Folded and arranged garments in attractive displays. Recommended alternative items if product was out of stock. Walgreens

Customer Service Representative // St. Louis, MO // May 2016 to July 2017 Recommended alternative items if product was out of stock. Set up and explained new membership contracts.

Communicated all store initiatives and promotions to customers to generate return business. Folded and arranged garments in attractive displays. Replenished supplies, bags and other materials at each cash wrap. Participated in physical inventory counts weekly

EDUCATION

Designed displays to make the store experience interactive, engaging and reassuring. Dedicated to continuously improving sales abilities and product knowledge. Operated a POS system to itemize and complete customer purchases Routinely answered customer questions regarding merchandise and pricing. Organized store merchandise racks by size, style and color to promote visually appealing environment.

Helped drive sales goals and achieve monthly quotas. Built long-term customer relationships and advised customers on purchases and promotions. Directed calls to appropriate individuals and departments. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Maintained cleanliness and presentation of stock room and production floor. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Developed reputation as an efficient service provider with high levels of accuracy. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Answered product questions with up-to-date knowledge of sales and store promotions. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Provided an elevated customer experience to generate a loyal clientèle. Politely assisted customers in person and via telephone. Described product to customers and accurately explained details and care of merchandise. Greeted customers entering the store to ascertain what each customer wanted or needed. Answered calls addressing customer inquiries, solving problems and providing new product information.

High School Diploma -

Saint louis college of pharmacy // St. Louis, MO // Current

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