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Business Analyst

New York, New York, United States
April 13, 2018

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New York, NY *****

917-***-**** (c) / 212-***-**** (h)


Business Analyst possessing over twenty years of experience in business and financial analysis in the private and public sectors. Projects have spanned different industries and have included finance, healthcare, executive compensation analysis, human resources management, transportation, wealth management systems, and government. Quick learning curve for new systems.


Satisfied client needs by managing schedule of deliverables and resolving roadblocks. Projects were delivered on-line, on time and on budget.

Provided quality service to clients thereby creating greater satisfaction for their customers, decreased complaints, and increased reliability of systems and products.

Generated cost and time savings by performing cost/benefit analysis on recommendations.

Increased revenue stream by producing superior reports, providing new products, and by creating computerized analytical tools.

Created user documentation and training manuals. Trained staff.


Excellent communication skills.

Proficient in eliciting client’s true needs/requirements from stakeholders and users.

Leadership, negotiation and relationship management skills.

Able to work from objectives with minimal guidance or supervision.

Produces relevant supporting artifacts and presentations with Visio, PowerPoint, Rational DOORS.

Quickly learns new businesses and complex processes.

Understands and works across multiple business domains in support of projects.

Experienced in database analysis, design and documentation.


Englander-Associates, New York, New York On going from 2001

Private Consulting Services to small businesses and home offices

The firm provides analysis, technology advice, software and hardware installations and upgrades. The firm provides troubleshooting expertise, software training and support at the client site. Clients include manufacturers, interior designers, legal offices, medical practices, religious institutions, caterers, and home practitioners.

Various agencies of the State of New York and the City of New York June 2016 – November 2016

Business Analyst (Consultant)

Conducted background research regarding potential projects for prospective clients.

Liaised with and elicited project requirements from clients.

Formulated specifications and presentations for client RFP.

Created Business Requirements related artifacts from clients’ supporting documentation.

WillisTowersWatson, Executive Compensation, Stamford, CT March 2014 – September 2014

Business Analyst (Consultant)

Documented requirements for transition of existing proprietary Talents and Rewards system to corporate global executive compensation platform.

Analyzed and documented the proprietary executive compensation rating and ranking program, including analysis of complex SQL coding, involving hundreds of tables, modules, and interfaces.

Documented and diagrammed library of SQL procedures via Visio and MS Word.

Created traceability matrices between client exhibits and system outputs.

Suggested and tested improvements made to legacy system.

Pitney Bowes, Inc, eCommerce Solutions, Newark, NJ December 2012 – August 2013

Business Analyst (Consultant)

Formalized structure for documentation of the interactions between the databases of Pitney Bowes’, eCommerceSolutions’, Finance and PackagesCentral Groups.

Documented and diagrammed library of SQL procedures via Visio and MS Word.

oIncluded traceability matrices between Visio diagrams and SQL statements.

Improved vendor invoice audit, reconciliation, parcel cost allocation, and related reporting by providing advice on construction of SQL procedures for new reporting system. Greater precision and flexibility in interfacing with upstream corporate systems was facilitated by modifications to the existing SQL logic and by new scripts.

Provided business and technical expertise on the addition of new tables and fields to the Finance database.

Conceived and developed data dictionary to cross reference over 300 fields to sixty tables. Automated procedures for updating and adding tables and fields to the dictionary. Advanced features included field definitions, references and uses in procedures, and a system allowing for the entry of a set of fields to determine tables and the reverse. System featured hyperlinking of components to each other.

Taxi and Limousine Commission, New York, NY December 2011 – April 2012

Senior Business Analyst (Consultant)

Created Business Requirements Document for project to replace production of paper summonses via electronic handheld devices.

Conducted interviews with management, SMEs, and clerks in group (JAD) and individual sessions.

Analyzed, validated, and documented business requirements into a Business Requirements Document.

Extracted and analyzed tables from legacy system via SQL for the development of new back office systems to interface with legacy systems.

Fostered enthusiasm with all segments of the client side for major changes in business procedures and culture.

ADP, Inc, Major Accounts Division, Parsippany, New Jersey November 2010 – March 2011

Business Analyst (Consultant)

Created functional specifications for Performance Evaluation, Administration, and Setup modules for a new web based, fully integrated Human Resources Management portal.

Prototyped access flow for reports and created wireframes for reports UI.

Analyzed proposals and discussed issues with global team of stakeholders, developers, and analysts.

Performed ad-hoc testing on various modules in the application.

Department of Education, City of New York, New York, New York January 2008 - September2009

Business Analyst/Project Manager (Consultant)

Developed web based Human Resources Management System to replace existing legacy system which catered to an employee base of over 10,000 in the SchoolFood division. The new HRMS focus was on screens, tools and reports to better manage and monitor the users’ business. The new system eliminated severe gaps in the existing system by creating new features that automated tracking and reporting.

Produced business requirements and functional specifications including process flow and functional analysis.

Documentation of website proposals included Visio mockups, wireframe diagrams and PowerPoint.

Managed analysis and design of product and relationship with clients.

Travelled extensively to interview all stakeholders and users and to represent and incorporate their needs and visions into the new application.

HPD, City of New York, New York, New York August 2006 – March 2007

Business Analyst (Consultant)

Reverse-engineered the complex legacy production payroll-compensation program as a preliminary step to its migration to an Oracle platform via SQL.

JPMorganChase, New York, New York January 2005 - May 2005

Business Analyst (Consultant)

Documented functionality, relationships, and process flows of legacy production systems to provision for migration to new platforms. Tested systems interfaces prior to migration.


Methodologies: Waterfall, Agile.

Software: Microsoft Office Suite: Access, Excel, PowerPoint, Project, Visio; HTML, SQL, SQL Server, UML, VB, iRise, Rational DOORS, Tableau.

Currently mastering: Python, C++, Data Analysis.

Op Systems: Windows 10, 8, 7, Vista, XP.


MBA, Finance, Concordia University (Sir George Williams), Montreal, Quebec

BS, Anatomy, McGill University, Montreal, Quebec

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