Front Office / Receptinost
Resume:
*****.******@*******.***
A highly motivated individual possessing strong organizational skills, who is able to manage and handle pressure in demanding work environment. Well trusted, dedicated to work and genuine on achieving goals
PERSONAL DETAILS
Name Sindy Silvia
Residential Address Burjuman, City Tower#202
Nationality Indonesia
Visa Status Residence Visa (Employment)
Passport No. AT 563640
Highest Qualification University of Trisakti Tourism Jakarta, Indonesia (Hospitality Management)
Skills Familiar with Micros System, Opera System and Microsoft Office
Languages English and Basic Dutch
Referee Available upon request
DETAILS OF PRESENT & PREVIOUS EXPERIENCES
April 2017- Present Dar Al Masyaf- Madinat Jumeirah, Front Office (Butler)
•Ensuring guest satisfaction from check in to check out. Handling guest billing, cashiering, settlements, foreign exchange and credit card
•Preparing guest itinerary for entire stay such as restaurant reservation, golf booking, airlines ticket reconfirmations.
•Coordinate with all departments like Housekeeping, Concierge, Food and Beverage
•Handling guest complain in professional manner and provide a satisfactory solution to the problem.
•Provide Sundowner Service in the Majlis Reception area and/ or Courtyard during the stipulated hors of service
April 2014- March 2017 Warwick Hotel (Pre-Opening Team), Receptionist
•Register guests and assigns rooms. Accommodates special requests whenever possible.
•Assists in preregistration and blocking of rooms for reservations.
•Understands room status and room status tracking.
•Knows room locations, types of rooms available, and room rates.
•Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
•Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
•Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Knows cancellation procedures.
•Process guest check-outs.
•Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
•Replying all the emails regarding front office and other enquiry
•Uses proper telephone etiquette.
•Maintains the cleanliness and neatness of the front desk area.
•Making monthly roster
April 2012-February 2014 Nuran Green Residences, Guest Services Executives
•Checking in new guests, checking out the guests
•Making the new booking/reservation
•Updating the guest profile in CID system
•Following up the payment through reservation, directly to the booker and email
•Answering all the incoming calls within inter department or outside call
•Cooperates with the other department for guest satisfaction
•Sending all the important document to management
•Making report for the night auditing
•Giving information and providing any necessary services for guest needs
•Handling cashiering and currency exchange
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