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Customer Service Sales

Norfolk, Virginia, United States
13.00 hrly.
April 12, 2018

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Gloria Mubin

*** *. **** **.

Norfolk, Va. *****


Customer Service Representative


Reliable, honest, responsible customer service rep. seeking a position with a company that is challenging as well as fun to work at, where my extensive experience can complement the training that I will receive to enhance my employers continued outstanding service to their customers.


Over 30 years’ experience working with cash, debit, and credit card transactions

Skilled in sales and service in person and over the phone

Excellent organizational and time management abilities

Outstanding communication and listening skills

Successful in dealing with difficult customers

Able to think independently and quickly resolve problems

Excellent knowledge of clerical and computer skills word, excel, outlook, access, office, power point, xp, xp professional data entry,

Exceptionally good demonstration skills and communication skills both verbally and written.

I have exceptional knowledge of customer service and interpersonal skills. Ability to carry out instructions verbally and written


Customer Service Rep. (Aug. 2011- present) N EX-COM Norfolk, Virginia

Assisted military personnel with choosing the appropriate device for their specific rate and rank for promotion and inspections. As well as ordering their medals and ribbons to be mounted. I also assisted customers on the floor in locating the particular merchandise they were looking for and rung up sales orders.

DSL Billing Representative (March 2008 January 2010) Coleman & Associates in Norfolk, Virginia:

Handled customer queries, complaints, billing problems, with a friendly, positive attitude. Accepted payment over the phone to restore or avoid interruption of service. Extended the maximum time allowed for payment of bill, maintained notes and called back to see if arrangements were acceptable. Diagnosed service request and passed on to tech support, provided detailed information on new products and friendly sales techniques to up sell product specials and complimentary items that would enhance their internet service. Achieved bonus as one of the top sellers for the most internet security suites. Received numerous certificates for 100% customer satisfaction on monitored calls in which one was used as a training tool for existing employees and new hires

Customer Service Representatives (Oct.2005 -July 2007) ICT Group in Chesapeake, Virginia:

Accepted inbound calls from customers desperate to sign up for assistance paying for their prescription medications that were not affordable to them from Partner for Prescription Assistant... Handled the signing of seniors for the open enrollment of Medicaid part D for Aetna Insurance. Answered customer’s calls for assistance with the processing of their Insurance card for Blue Cross Blue Shield, Optima, and Argus. Checked customer’s card for correct name, member ID number, date of birth, and active status for doctor’s office. Acted as the help desk for pharmacies when it came to filling narcotic drugs for patients that were trying to abuse them.

Sales Consultant (June2005- Oct 2005) Great Neck Auto Sales in Virginia Beach, Virginia:

Maintained support to the sales team, ensuring all sales and service objectives were met by verifying customer’s personal information, Scheduled appointments for potential customers, greeted customers with a friendly smile when they arrived, escorted them to a salesman who would assist them with the test drive and paper work. Modified previous customers Information, Cataloged and filed Records. Received bonuses for most set and kept appointments Maintained continuing customer satisfaction with the purchasing and after purchase process.

Educational Resources Norfolk, May 2004- June 2005

Tele- marketing Sales Rep.

Recruited anyone that had attained a high school diploma or GED to come out to find out about the career training we offered.



Radiology Technology

Registered Medical Assistant

CPR Certified

Member of the National Technical Honor Society

Cosmetology Licensed

CNA Certified

CPR &BLS Certified

3.75 GPA

References upon Request

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