Customer Service Human Resources

SUMMARY

SKILLS

EXPERIENCE

HEIDI JANKE SUBI

*****.**@*******.***

My professional background is composed by administrative jobs and customer service. I work since I was 14 years old and I have learned so much since then. Microsoft Office - intermediate

level;

Excel - Intermediate level;

Customer service;

Fluent in Portuguese;

International experience;

Psychologist with experience in

administrative Human Resources

in a multinational company.

Resilient;

Patients;

Organized;

Good comunication;

Creative in problems solving.

08/2013 to 03/2015 Human Resources Intern

BRF Brasil Foods - Itajaí, SC/ Brasil

Created internal comunication advertises - Electronic memos; Organized and provided onsite training;

Organized meetings for managers and directors;

Prepared routine legal correspondence and memoranda for attorney partners; Prepared departmental contracts for attorney approval; Organized and coded all documents related to internship agreement for all the courtry for the company;

Publication and selection of company employment vacancies; Interviews of admission, accompaniment and dismissal of employees. 10/2005 to 07/2015 Salesperson and Manager

Studio Sonho e Fantasia ME - Penha, SC/ Brasil

Customer service for a photo business in the biggest amusement park in Brasil; Client services;

Employees support;

Trainment of new employees.

03/2015 to 02/2016 Human Resources Assistant

Lactalis in Brazil - Itajaí, SC

Created internal comunication advertises - Electronic memos; Organized and provided onsite training;

Organized meetings for managers and directors;

Prepared routine legal correspondence and memoranda for attorney partners; Prepared departmental contracts for attorney approval; EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Organized and coded all documents related to internship agreement for all the courtry for the company;

Publication and selection of company employment vacancies; Interviews of admission, accompaniment and dismissal of employees; Human Resources Help Desk;

Organized company celebrations.

2015 Bachelor of Science: Psychology

Universidade do Vale do Itajaí - Itajaí, SC, Brazil Psychology major focused in Organizational studies. Member of Interact Club of Penha from 2005 to 2009; Member of Rotaract Club of Penha since 2009.

Interact and Rotaract are Rotary International programs for youth to develop volunteering at the community.

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