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Data Analyst Customer Services

Lexington, Massachusetts, United States
April 12, 2018

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Shan Jiang

*** ****** **, *********, ** *****

781-***-**** Permanent Resident, No visa sponsorship needed


Seeking an Entry level or Junior job as a Data Analyst


Excellent data analysis skills with 13 years of experience

Proficient in Microsoft Excel VBA, Access, PowerPoint, Word and familiar with SAS (SAS certified), R

Grounded knowledge of Financial/Accounting Market (Preparing for the CFA Exam)

Bilingual: English, Mandarin


Master of Science in Mathematics Statistics May 2017

University of Massachusetts, Lowell, MA


Master of Science in Economics Finance

June 1999

Harbin Institute of Technology, Harbin, China


Bachelor of Science in Economics Finance

June 1995

Central South University, Changsha, China



Consultant, J & W international Inc. May 2013 Present

Collecting data and doing research in Business Market

Performing Data Analysis in related market and setting up models to forecast the future fluctuation in related markets.

writing reports based on the above statistical analysis and communicate with Chinese company to provide customer services.

Data Analyst, Huangpu Customs of China, Guangzhou, China June 1999 Dec 2012

Managed routine cargos’ import and export data, including collecting data, cleaning data, sorting data and setting up database management system.

Conducted business and financial market research on the international markets, determined major factors which greatly influenced import and export cargos prices and quantities.

Analyzed these main factors using descriptive and inferential Statistics.

Set up predictive models to forecast fluctuations of import and export cargos’ prices and quantities.

Wrote official forecast reports based on the above statistical analysis.

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