Senior Business Analyst

Summary

Business Analyst with ** years of overall experience in Business Analysis, technical program management, analytics, business system analysis and project management. Deep expertise in the Insurance industry in ownership of Products for Commercial Lines of business covering Property /Casualty Insurance at Liberty Mutual Insurance managing ECLIQ system which is consolidating all Legacy systems inherited during Merger and Acquisitions of companies. Strong academic background in Economics, Econometrics, Statistics, Mathematics and Finance. Experience in content development tools and methodologies.

Areas of Expertise

Business System Analysis

Technical Program Management

Analytics & Statistical Modelling

Financial Modelling & Pricing

Property and Casualty Insurance in Personal Lines

Commercial Lines of Business

Cross team collaboration and Leadership

creation and maintenance of system documentation (e.g. Wiki, Knowledge Base Articles)

Professional Experience

Liberty Mutual Insurance

Seattle, WA

Nov 2011–Jan 2018

Senior Business Analyst & Subject Matter Expert (Jan 2016 to Jan 2018) – Commercial Auto Insurance

End to ownership of Monthly Rate Maintenance projects of live products in 8 regions in Commercial Auto Lines of business. Manages Tasks for Monthly Maintenance release projects, New feature additions and Defects. Cross Team collaboration with Scrum Master, Product Owner, Agents, Developer, QA, UAT, Actuary and Filing Department.

End to End ownership of Monthly Rate review (Rate Maintenance of live projects) process of Commercial Auto Insurance Ratings in 8 US regions.

Manage resolution of tasks, tickets, schedules and issues for Commercial Auto Insurance Line of business. Participate in department process improvement activities. Create necessary business process diagrams. Ensure precise tracking and data quality refinement.

Execute functional unit tests, regression tests and system integration tests. Authors and communicates Functional Designs and System Test plans.

Contribute to education, mentoring and training within department(s) on business vision and plan and within business units on the impact of change. Provide technical training and user support to business groups. Develop cross team communication plans and related activities.

Work with other departments (Agents, IT, Non-IT Filing Department, QA, UAT, Actuary) to coordinate interdepartmental activities to ensure that company meets customer expectations. Assist in problem resolution as needed to ensure that internal and external customers receive efficient service in accordance with company policies. Supports the development team members during detailed design & coding phase

Skilled and experienced with all phases of program management to include program configuration, stand up, and management; experience with recovery of troubled programs/projects. Analyze and document business problems of high complexity. Provide recommendations based on research of industry trends, business products, competitors and performance analysis for optimal business solutions.

Subject Matter Expert for Commercial Auto Insurance Program Automation Business teams.

Business Systems Analyst II (March 2013- Dec 2015) - Workers Compensation Insurance

Ownership of Rating Algorithms of Workers Compensation Insurance products. Develop Business Requirements, test plans, Root Cause Analysis of Defects.

• Develop test plans to approve new system behaviors to ensure alignment with business objectives and test plans. Conduct user acceptance tests (UAT) and end to end tests.

Ownership and modification Rating Algorithms in Workers Compensation Insurance in 8 regions.

Well - Versed in Root Cause Analysis Characterization of defects. Created on - call escalation tickets using Remedy.

Managed enhancements and defects promptly to assist the operations in resolving issues. Develop and maintain comprehensive documentation of business requirements.

Product Analyst II (Nov 2011- Feb 2013) - Commercial Auto, Inland Marine and Workers Compensation

Creation of tool to mock up the rating behavior of policies in new system (Data Migration projects) in Commercial Auto, Workers compensation, Inland marine line of business

Conduct UAT, End to end testing of policies during migration of policies from legacy to new system.

Create BI reporting for senior management.

Validation a vast number of Rating charts to ensure Migration of policies are implemented in compliance with legal standards.

QBE NORTH-AMERICA (UNIGARD INSURANCE)

Bellevue, WA

Feb 2008 – Oct 2011

Product & Rate Analyst ( Feb 2009- Sept 2011)- Personal Auto Insurance

Responsible for development and revision of Auto and Home Insurance rates, mathematical algorithms, rules, and forms in support of regulatory changes to meet corporate profitability objectives. Ensured product changes are implemented in compliance with legal standards.

Created and maintained financial and statistical models to monitor rate level adequacy of Personal Lines products and provided relevant and timely financial and regression analysis of product profitability and strategic recommendations to the Product Manager in an effort to achieve company profit and growth objectives. Providing solution to Ad-hoc product related questions from Internal and External customers.

Creation of tool to mock up the rating behavior of policies in new system (Data Migration projects) in Personal Auto and Home Insurance products during merger of various inherited legacy systems.

Pricing Specialist (Feb 2009- Jan 2009) - Personal Auto and Home Insurance

Created Statistical model to Perform Impact analysis in Business book with changes in Factors to determine the Business Premiums of Auto and Home insurance Lines of business in Northwest Region of Company’s business. Created and led product and pricing models in the states of WA, OR, MN, VA, IL, UT, OH, CT and AZ in Personal Auto insurance for the company.

Performed Competitor’s Analysis to build statistical reports and models to help increase in the volume of existing business and attract new businesses at the same time.

Provided ad-hoc consumer research and strategic analysis to the agency and field marketing people by building simple statistical reports from complex state specific and territorial and zip code level consumer products data by using COGNOS, MS MapPoint and Maptitude.

EDUCATION

Jadavpur University, India: Masters of Arts (MA), ECONOMICS, 2002;

University of Washington: Certificate in Software Testing, 2007;

Diploma in Business Finance, ICFAI, India, 2005;

TECHNICAL SKILLS

Databases: Basic/Intermediate knowledge of SQL, SAS and db2 and MS Access.

Software: CGI Ratabase, MS Excel, SharePoint, Visio. Rational Team Concert, JIRA, COGNOS.

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