IT Helpdesk
Resume:
Marques B. Underwood
Hagerstown, MD 21740
******@******.***
Education
Information Science and Systems Major at Morgan State (August 2013-Present)
Expected Graduation Date: May 19, 2018
Computer Skills
Proficient with Microsoft Office, Internet Explorer and Google Chrome
Working knowledge with Visual Basic, C++, Java, HTML and Oracle Database Administration
Working knowledge with Eclipse Software for programming
Working knowledge with Timberline Financial Reporting Solutions
Working knowledge with Opsys
Working knowledge with Cyber Security
Working knowledge with Wireshark, Ubuntu, Kali, Security Onion
Working knowledge with Windows 7, XP, 8, Vista, 10
Working knowledge with Active Directory
Worked with ApplicationXtender Desktop, Interactive Desktop, BMC Track-It! Technician Client
Worked with Synapsys, Episys Quest (Symitar), LexisNexis Bridger Insight XG (OFAC)
Worked with Lobby Tracking, Barracuda Spam Firewall, Mimecast, TeamViewer, Prepaid Gift Cards, Home Banking Support Portal (S1)/Orpheus, Expert Assist (Remote Control)
Worked with ADSelfService, FICS (Loan Producer, Mortgage Servicer, Security), Bitlocker, Polycom Phones
Downloaded Print Drivers/ Video Drivers
Troubleshooted Docks and Cables/Cord
Troubleshooted Websites
Troubleshooted ARCA’s
Troubleshooted Software/Hardware
Relevant Courses
Intro to Cyber Security
Digital Literacy/App. Software
Analytical Decision Making for Business Management
Concepts in Computational Thinking
Management Information Systems
Systems Analysis and Design
Data and Information Management
Enterprise Information Systems Management I/II
IT Infrastructure and Security
Info Systems Project Management
Work Experience
Patriot Federal Credit Union (April 2017 – Present)
IT Support
Worked Tier 1 and Tier 2
Responsible for providing direct service desk and system administration support to end users
Troubleshoot and resolve end user hardware and software issues
Train end users on the use of hardware or software as needed
Assign and manage application permission to network resources
Administer and support telecommunication equipment as required
Assist in onsite support for installation, maintenance and repair of network equipment
Complete routine research, analysis, specifications and documentation related to technical support or projects requiring documentation related to technical support or projects requiring technical resources
Urban Alliance Intern (July 2012- August 2013)
The Cordish Company, Baltimore, MD (October 2012 – August 2013)
Financial Department Support
Entered Financial Documents into Timberline Financial Reporting Solutions
Reviewed Data Entry of 150 documents to ensure completeness and accuracy
Identified and Remediated data entry errors of other data processors
Organized and Indexed Accounts receivable and payable to promote efficacy
References
Available on Request
Contact this candidate