Engineer Manager

Thien D. Nguyen

*** ****** **, ***** *****, PA **082 • 267-***-**** • ***********@*******.***

Education

Drexel University Philadelphia, PA

Bachelor of Science in Information System Graduated – June, 2016

GPA: 3.09

Technical Skill

Operating System: window XP/7/8/10, Mac OS X

Programing language: Python, C++, Java, PHP, HTML

Cisco Video devices: C series, sx series

Polycom HDX, Realpresence,

Tools: NetBeans; Android Studio; Adobe: Photoshop, Illustrator, Dreamweaver, After Effect,

MS Office suite – include Visio, Project.

Networking

Experience

New Era Technology

VNOC Support Service August, 2017 – Present

Monitoring Telemedicine Cart

Video Conferencing monitoring, supporting on phone, email. Set up Video meeting through TMS.

Digital Signage - Scalar (design, Scalar content manager, player)

Manage and deploy Jabber account through TMSPE

Manage and deploy cisco Spark account, cisco spark board

Manage and deploy Zoom account, Zoom room

Aspire Technology Partner

Associate Consultant Engineer January, 2017 – July, 2017

Cisco Collaboration SOW, BOM.

Deploy Cisco Spark board

Collaborate with Senior engineer for Cisco Collaboration deployment

SAP America Newtown Square, PA

Video Collaboration Engineer COOP Period, September, 2013 – March, 2014

Part-time March, 2014 – September 2014

COOP Period, September 2014 – March 2015

Full-time March, 2015 – Dec 2016

•Provide technical support related services to University departments through regular on-site, remote, phone, ticketing system, and e-mail support channels.

•Configuration and Testing with Skype for Business support equipment.

•Installing and testing new hardware and software for Video Conferencing applying on SAP Video infrastructure.

•Designed and developed KPI Dashboard for Video services.

•Created, designed & implemented Network diagram, ticket system diagram, hotline support diagram.

•Delivered advanced video configuration leveraging latest video and transport protocols

•Collaborated with co-workers & vendors on testing devices; documenting SOW, tasks instruction; redesigning existing Network infrastructure; redesigned Video support model (RACI);

•Financial report for Video service, tracked and maintained video equipment service contracts

•Support project management in both quality and effort

•TMS (Telepresence Management Suite) – register end point, set up meeting, reporting and configuration.

South Street Diner Philadelphia, PA

Manager June, 2010 – September, 2013

•Processed cash and credit transactions of up to $6000 per day

•Created master schedule for up to 15 staff persons

•Prepared menus for different holidays throughout year

•Maintained inventory and ordered supplies for bar

•Managed monthly staff hours to increase shift efficiency

•Assisted customers with pricing information

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