Engineer Manager

Rajesh Madhukar Patil

Information Technology Manager and Senior System Administrator/ Network Engineer

Contact Information

Home Residence:

Malad, Mumbai.

Maharashtra, INDIA

Cell phone: +917*********

E-mail: **********@*****.***

DOB: 26/02/1970

UAE Driving License Active

Qualifications Profile

Seasoned, intuitive, and results-oriented professional, offering comprehensive experience in

managing major IT operations across multiple industries. Demonstrate proven capability in providing

excellent IT services as well as completing IT projects in a specific timeframe without compromising

the quality of the result. Exemplify competency to lead high - performing IT departments and technical

support programs; complemented with the ability to work effectively in all levels of the organization

in a professional manner.

Possess excellent communication, interpersonal, problem -solving, and presentation skills.

Core Competencies

Infrastructure Mgmt System&Network Mgmt

Strategic Planning Project Management

Team Leadership Contract Negotiations

Budgeting &Asset Mgmt Vendor Management

Career Conspectus

A dynamic professional with 18 years of experience in Technical Support, Networking & System Administration

& Project Management.

Last associated with Autorent - Suhail Bahwan Group as Div. IT Manager (UAE region).

Comprehensive understanding of networking concepts entailing installing, configuring & maintaining network

devices.

Well versed with the concepts of Information Technology functions including System Analysis, Database

Administration and Server Administration.

An effective communicator with exceptional Relationship Management Skills with the ability to relate to people

at any level of business and management.

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Areas Of Expertise

TECHNICAL

Network Management : Cisco Routers & Switches, Firewalls (Fortigate, Sonicwall, Check Point),

MPLS using BGP, Configuring VPN, VLAN, WAN, ISDN,Frame Relay,

IDS/ Cisco IPS, IP CCTV, RFID, VOIP and Video conferencing.

Network Monitoring Tools : Whatsup Gold, Firewall Analyzer, Netflow Analyzer, Snort IDS, Cisco

IPS and Syslog server.

Mailing Server : Office 365, Exchange Server 2010/12 Office 365, BPOs, Google Apps

Windows Platform : Windows 2012/2008/2003 Server, NT, Windows 8/7, Vista, 2000, XP, 9x

Client, Active Directory, DNS, DHCP, WINS, IMAP, POP, SMTP,

clustering, File Security, Group Policy, MS Terminal Services, hardware &

software RAID, file server, SQL database

Backup Tools : Acronis True Image 17, Symantec Backup Executive 15 and Windows

Backup on

NAS, LTO Tape library

Anti Virus Servers : Symantec Anti Virus Corporate Edition 11/12., McAfee 8.8

Application : Microsoft Office 2003/2007/2010/2013/2016

Additional : Windows Software Update Services (WSUS) Servers, Oracle DB

administration, VMware, Sharepoint administration

FUNCTIONAL

Project Management

Planning, scheduling & management of IT network projects, ensuring completion of networking assignments within

time and budgetary parameters.

Networking with the project team and conducting periodic project progress review meetings to ensure effective delivery

of project solutions in line with time and quality parameters.

Network / System Administration

Installing, configuring & maintaining network equipment & devices; implementing structured cabling, switches and

hubs.

Managing the overall administration of LAN / WAN System involving design of network layouts, configuration and

maintenance of application servers and databases.

Technical Support

Troubleshooting problems pertaining to System Performance, Network Administration, Application Conflicts & System

Bugs.

Developing and implementing security policies, implementing proper measures for user authentication, user policy

rights enforcement and implementing Desktop Security Policy.

Addressing queries regarding the Information System / Software & extending onsite support to including maintenance

of hardware support.

Providing technical support for end users and corporate accounts including problem identification and troubleshooting

for ADSL 2+ Modems.

Cisco Network Design and Implementation, Router Deployment & Support

Wide Area Network Diagnosis and Troubleshooting, Administration and Support

Network Management Support using Microsoft MOM, LanGuard, LanSurveyor, MRTG, and Cisco Works

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Academic Credentials

Year of

Q ualifications Board Institute/College Percentage

Passing

Bachelor of Degree in Abhinav Technical

2005 Dyaneshwar Vidyapeeth 62%

Computer Engineering Institute, Mumbai.

Vidyavardhinis

Diploma in Industrial Maharashtra Board of

1990 Polytechnic,

Electronics Technical Education

Thane. 57 %

St.Annes High

1985 S.S.C. Maharashtra State Board School, Malad, 72 %

Mumbai.

Additional Credentials

Post Graduate Diploma in Computer Hardware Engineering from Datamatics Institute, Mumbai.

Diploma in Web Designing

Training Programs

Certified IT Service Management Foundation (ITIL )

Training Cisco Certified Network Associate (CCNA)

Training Project Management Professional (PMP)

Training Microsoft Certified Systems Engineer (MCSE 2003) with exchange server 2003.

Professional Experience

Worked with Following Companies:

Suhail Bahwan Automobiles Group (Mar2011 Apr2017)

Senate Technologies (I) Pvt. Ltd., Pune (July 2007 Feb2011)

EssDee Aluminum Ltd, (DUTTA GROUP OF COMPANIES), Mumbai (Mar 03 to Till Jun07)

Lynx Computer Pvt Ltd.(Pegasus Power Devices Pvt ltd.), Mumbai (Feb 01 to Feb 03)

Unicorn Systems, Mumbai (Nov 94 to Dec 00)

Nitek System, Mumbai (May 90 to Oct 94)

Suhail Bahwan Automobiles Group (Mar 2011 Apr 2017)

Role : DIV. IT Manager

Responsibilities:

Support IT infra and Software in UAE region having 15 Branches

Project implementation of Rental Software in Autorent, Dubai (Suhail Bahwan Group). Understanding the Biz

requirement for Car rental services and getting it implemented.

Designed, integrated and supported Microsoft, Citrix, Cisco, Compaq/HP, Symantec, Fortigate, and mobile

solutions.

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Performed IT Documentation projects, Policies, Security Assessments, Audits, Penetration Testing and

recommended IT best practices and proposed solutions.

Designed, implemented and supported solutions for Microsoft Windows 2012, Exchange 2012, SQL Server

2008

Supervised, trained and directed a junior network engineer and a deskt op support technician.

Managing and administration of AD and Oracle DB servers.

WAN Setup with Leased Line and VPN (Cisco and Fortigate devices).

Designing Backup policy and procedure using Symantec Backup Executive 15/Acronis True Image 2017 Backup

Guiding my technical team to troubleshoot all types of hardware & networks problems.

Weekly Cross functional meeting with other depts. To understand the IT related issues and support required to

increase efficiency and productivity of users.

Set up new PCs and installed and configured desktop applications per company policies and specifications.

Troubleshooting switch and routing.

Design and Implementation of CCTV cameras in vehicle Yard.

RFID project implementation for Vehicle yard Management and ASSET Management of IT euiquipements

Senate Technologies (I) Pvt. Ltd. (July 2007 Feb 2011)

Role : IT Manager

Responsibilities:

Designed, integrated and supported Microsoft, Citrix, Cisco, Compaq/HP, Symantec, SonicWall, WatchGuard

and BlackBerry solutions.

Performed IT Documentation projects, Security Assessments, Audits, Penetration Testing and recommended IT

best practices and proposed solutions; Report and Proposal Writing; .

Designed, implemented and suppor ted solutions for Microsoft Windows 2003, Microsoft Small Business Server

2003, Exchange 2003 and 2007, SQL Server 2000/2005, Microsoft Groove Server, Microsoft SharePoint Portal

Server 2007, Microsoft MOM 2005.

Supervised, trained and directed a junior n etwork engineer and a desktop support technician.

Implemented, Managed and Administered a Microsoft SharePoint Server 2007 website.

WAN Setup with Leased Line and RF Modems.

Experience in configuring VOIP (Voice over IP) device like Audio codes and Cisco ATA.

Usage of PRTG, Solar winds tools for monitoring Bandwidth usage.

Experience in configuring and managing Cisco Routers and Switches of different series Cisco Routers 1600,

1800, 2800, 3845, 7200 and Cisco 3550 Switches.

Also handling VOIP issues.

Designing Backup policy and procedure using Veritas Backup Exec 10.

Guiding my technical team to troubleshoot all types of hardware & networks problems.

Provide technical assistance for computer users. This included installing hardware peripherals, setting up

network printers, and troubleshooting desktop application problems.

Set up new PCs and installed and configured desktop applications per company specifications.

LAN technologies and Network Support.

Assembling & troubleshooting, Physical Networking establishment on different topology.

Troubleshooting switch and routing.

Installation & troubleshooting of Windows OS.

EssDee Aluminium Ltd, Malad (Mar 03 to Till Jun07)

Role : IT Manager

Responsibilities:

Implemented Orion (3i infotech) ERP software.

Handling team management, faults Monitor, Managing & Troubleshooting Network related issue.

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Maintaining the ERP software and making the changes in the software reports/tables as and when required.

Having a team of system administrators who maintain the computer systems at all factories.

Member in the steering committee of ISO 2000 in the company.

Implementing and installing Windows 2003 Server and configuring it as a Domain Controller

Responsible for and manage seven units servers, routers and switches.

Vendor Management for support of all kinds of PC, Laptops, Servers and Peripherals which are under warranty or

in maintenance contract.

Performing Administrative task like creating user accounts, creating mailboxes, maintaining users profiles,

implementing Group Policys, assigning rights and permissions etc.

Lynx Computer Pvt Ltd(Pegasus Power Devices Pvt ltd.), Andheri (Feb 01 to Feb 03)

Role : Sr. Networking Engineer

Responsibilities:

Planning and implementation of LAN/WAN including planning of power cabling & communication cable layout

using Nordex, Lucent & Dlink structured cabling.

Used softwares like SmartDraw to show clients the layout of LAN/WAN cabling in their Offices/Buildings

which let them the clear idea of Planning.

Office Automation.

Installation of Novell Netware, Windows NT Servers and Exchange Server

To Help in Installing/Troubleshooting any critical Hardware, Software, Server, LAN and WAN related problems

along with the Technical specialists & Technical engineers.

To Monitor the Calls and see to it that the calls are attended and resolved in appropriate time.

Interaction with Clients on Application related issues.

Installation & Administration of Compaq midrange servers like Proliant 1200, 1600, 2500, 3000, 3000R.

Implementing and Optimization of Servers and Desktops using Compaq Management softwares (CIM).

Providing Microsoft Solutions with Windows NT 4.0 in TCP/IP based sub-net networks, RAS Solutions.

Mail implementation with Exchange 5.5 and Outlook Express.

Implented Microsoft Proxy Server and Internet Information Server 4.0 at client.

Migration from Novell environment to Windows NT 4.0.

Troubleshooting Compaq Servers, Desktops and Notebooks.

Remote connectivity of LAN using Bridge and RAS.

UNICORN SYSTEMS, Andheri (Nov 94 to Dec 00)

Role : Sr. Engineer Customer Support

Responsibilities:

In charge of Planning, Installation, Configuration and Management of LANs of Customers Site.

Managing a team of 6 - 8 engineers.

Responsible for evaluation and standardization of software and hardware products & assisting in some policy

decisions related to the above.

My team is responsible for setting up and maintenances of the Communication links, LANs, Multiplexes,

Routers, modems, etc.

Nitek System, Dadar (May 90 to Oct 94)

Role : Customer Support Engineer

Responsibilities:

Installation & repairing of computers & laser printers.

Onsite Installation & Training of Desktop Publishing software packages like Ventura, CorelDra w, PageMaker to

clients

Managing and installing Novell 3.x networks.

Installations of Windows 3.11 peer -to-peer networks.

Installation of Windows NT 3.51.HP Laser printers, Plotters with Jet Admin cards in networks.

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