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Office manager, customer service

Cairo, Cairo Governorate, Egypt
April 15, 2018

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Riham Nabil Thabet

* ******* ******* ****** ****** Tel: 002-****-****

Heliopolis, Cairo Mob: 002-***-**** 8446

Egypt E-mail:


****-************ ** ****, ****lty of languages, English Department

Ain Shams University,

Cairo, Egypt

Major: English

Minor: French

1980-1991 Saint Fatima Language School, International General

Certificate of Secondary Education with final grade “87.7%”

Professional Experience:

American International School (AIS)

Aug 2015 till Jan 2017 Events Coordinator

Jul 2014 till Jul 2015 Assistant Admission Director

Roots Language School

Aug 2012 till Jun 2014 English Teacher

G4S Security Services LLC.

Feb 2009 till Oct 2010 Personal Assistant Regional Managing Director

Alitalia Airline

Apr 2007 till May 2008 Passenger Handling Supervisor

KLM Royal Dutch Airline

Oct 2005 till Mar 2007 Customer Services Supervisor

Incentive House of Egypt Travel Agency

Apr 2004 till Aug 2005 Ticketing and Reservation agent

Egyptian Aviation Services (EAS)

Jun 1999 till Apr 2004 Customer Services Supervisor

Aug 1998 till Jun 1999 Customer Service Senior

Sep 1996 till Aug 1998 Check-in agent

Mena Tours Travel Agency

May 1996 till Sep 1996 Ticketing and Reservation agent

Language Skills:

Fluent in Arabic & English (spoken and written).

Fair in French (spoken and written).

Training Courses :

Dealing with Aggression& Customer Handling:

KLM (Royal Dutch Airlines) Customer Service and

Dealing with Aggression training course in

Amsterdam, September 2006

Customer Services:

Swiss Air Customer Service Training in Zurich, May 2000

British Airways Customer Service Training, January 1999


Oman Air Check-In system.

Lufthansa Check-In system.

KLM Check-In system.

British Airways Check-In system.

Swiss Air Check-In system.


KLM Reservation system (Corda).

Lufthansa Reservation system (Amadeus).

Egypt Air Reservation system (Gallileo)

Personal Data:

Date of Birth : 19/03/73

Nationality : Egyptian

Marital Status : Married


Furnished upon request.


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