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Help Desk Analyst

Gilbert, Arizona, United States
$17.00 - $21.00 per hour
April 11, 2018

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To Whom It May Concern:

I am writing in response to your advertisement for an Information Technology specialist. After reading about the requirements of your company, my skills and my passion for technology are a perfect match for this position.

I would bring to your company a broad range of skills, including:

Troubleshooting network errors and communications malfunctions remotely using the Matrix, Citrix, and CHU-CK.

Diagnosing and repairing hardware and software issues with personal computers and laptops.

Designing and testing local and wide area networks in a classroom environment, including programming Cisco routers and switches, and Wi-Fi saturation of the building/campus.

Administering Windows 7, 8, 8.1, and 10, multiple Linux operating systems, and wireless networking devices

Working in Virtual environments, including VMWare, with many operating systems.

Creating reports using Microsoft Office 360.

Creating group policies in Active Directory

Creating and linking SQL files

Creating passwords for employees who forgot theirs

Creating and administering networks and subnets based on department size and company requirements in the classroom.

Equipment I have experience troubleshooting


Office Computers

Routers and Switches

Inventory Scanners

Office Printers

Cash Registers

Coupon Scanners

Pin Pads for Debit/Credit

Receipt Printers

Menu Boards and Displays

Fuel Pumps

2650 West Union Hills Drive Lot 200, Phoenix, AZ 85027 602-***-****

Al Boyle


I wish to provide excellent IT service. To solve problems for clients so they can continue their work.


September 22, 2017 to Present


Tempe, AZ

Help Desk Analyst I

Respond to trouble tickets in two types of software

Answer calls from clients with technical and maintenance needs

Image and ship routers to stores.

April 14, 2017 to September 22, 2017

J-Curve Technologies

Tempe, AZ

Analyst I

Troubleshooting technical issues

Answering end-user technical questions

Product testing

October 04, 2016 to February 23, 2017

Bell TechLogix

Scottsdale, AZ

Analyst I

Troubleshooting technical issues

Using remote software to repair software issues

Scheduling appointments for on site repairs


January 26, 2015 to June 24, 2016


Phoenix, AZ

Computer Technology and Computing AAS

January 31, 2017 to Present

Estimated graduation September, 2018 CollegeAmerica Phoenix, AZ

Computer Science NISS BSS


References are available on request.

Contact this candidate