Customer Service Loss Prevention

Tyrone Walton

Philadelphia, PA ***** ********@*****.*** 267-***-****

Education

Strawberry Mansion High School HS Diploma

Experience

LOSS PREVENTION 2015 - Present

Century 21 Department Store Philadelphia, PA

• Recognized as loss prevention employee of the month out of 10 candidates

• Maintains a high level of customer service and communication while using required observation and security techniques

• Documents and files records of all interviews, apprehensions and evidence of recovered merchandise

• Conducts policy enforcement and protective duties to ensure safety of guests / team members and property security

• Effectively multitasks by processing multiple requests while still completing assignments quickly and accurately

• Conducts regular inspections of fire extinguishers and alarms

• Immediately responds to breaches of security and all emergency situations CLERK 2014 - 2015

CVS Philadelphia, PA

• Helped customers select products that best fit their needs

• Maintained visually appealing and effective merchandise displays throughout the store

• Actively listened to customer concerns and resolved concerns in timely manner

• Processed cash, credit card, and direct debit payments SHIFT MANAGER Feb 2013 - Present

McDonald’s Restaurant Philadelphia, PA

• Supervised team members in order to ensure quality of service

• Supervised kitchen activities to ensure quality of food

• Hired, trained and scheduled the activities of food service personnel

• Ensured cleanliness of food outlet

• Maintained inventory and ensured adequate stocks

• Managed cash register

Certifications / Licenses

PENNSYLVANIA LICENSE TO CARRY FIREARMS NO. 51-00034628 NOV 2015 - NOV 2020 Competencies

Loss Prevention: extensive experience in asset recovery and maintaining store safety and security

Supervision: experience effectively leading teams

Administrative Support: Proficient in Microsoft Office Suite; Client & Employee record keeping

Customer Service: warm and engaging interpersonal style Personal / Interpersonal Skills

Critical Thinking: able to independently anticipate workplace needs and practice sound judgement

Multitasking: efficiently processes high request volumes Emergency Management: proven ability to respond

appropriately during emergency situations

Flexible: ability to adapt to changing requirements Profile

A loss prevention professional focused on store safety, security management, and asset recovery. Skilled in problem solving and conflict resolution. Maintains high ethical standards at all times.

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