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Customer Service Manager

Las Vegas, Nevada, United States
April 10, 2018

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**** **** ****** **** ******, Las Vegas, NV 89156 H: 702-***-**** C: 702-***-**** Store Management equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Assistant Store Director /Produce Manager Feb 1997 to Apr 2018 Smiths Food &Drug - Las Vegas, NV

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Started my career with Smiths Food and Drug in 1997 where I held the position of courtesy clerk for two months where I was then promoted to a Produce clerk. 1999 Promoted to Produce Manager.

2008-2010 Store Manager for Fresh & Easy

2010-2012 Produce Manager for Smith Food & Drug

2012-2015 Assistant Store Director Smith Food & Drug 2015- Left Smiths Food and Drug for an opportunity to advance my Career in management by being employed by Sprouts Farmers Market and enrolling and graduating their management program.

2016-present Smiths Food and Drug

Have managed up to 300 employees

Have operated and managed stores making from200,000 to 800,000 in sales weekly. Highlights

GED, High school 1992

Valle Lindo - El Monte, Ca

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations



Recruiting and interviewing

Exceptional leader

Flexible schedule

In charge of safety claims as far as video

footage,incident reports, workers

compensation, And assisting Local law

enforcement and our company attorney.

handled payroll and labor

recruiting/hiring needs

Food safety

work hand to hand with my associates

while offering 100% customer service.

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