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Customer Service, Data Entry

Atlanta, Georgia, 30328, United States
April 10, 2018

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Kara Collier


Atlanta, GA *****


To obtain the necessary knowledge, skills and abilities that will assist me in pursuing a career in IT. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

SME (Subject Matter Expert)/Customer Service Agent OPTUM/UnitedHealth Group - Atlanta, GA

March 2017 to Present


Understand, articulate and implement best practices while assisting agents in processing member health insurance applications, verification's and assister forms. Understand and implement HIPPA standards and procedures Stay up to date on any and all new information in regards to processing member insurance/ verification's.

Assist supervisor in OJT's for new hires.

Assist in training process of new hires during nesting period, lasting upwards to eight weeks at a time. Identify problem areas for agents and assist in correcting them. Knowledgeable in all processing matters concerning Mass Exchange High data entry proficiency

Meet daily production and monthly quality quota

Obtains client information by answering telephone calls; interviewing clients; verifying information. Server and Hostess

We Serve People Restaurant Group - Atlanta, GA

October 2015 to Present


Greet guests.

Up sell specials of the day.

Take orders and process payments.

Clear tables and wash dishes in preparation for next guests. Run food to appropriate table.

Seat guests and take reservations.

Skills Used

Money handling. Customer service.

Guest Relations Ambassador

World of Coca-Cola - Atlanta, GA

March 2015 to June 2015


Serve as on-site Brand Ambassadors to steward Company messages. Engage guests by sharing knowledge about The Coca-Cola Company, its products, history, exhibits and galleries.

Conduct and facilitate public and private tours for corporate partners, and day guests. Act as informal concierge for Pemberton Place and surrounding area. Support Corporate events in the evening.

Support consumer and customer programs.

Assist guests in discovering merchandise and/or product that is unique to their visit and closing the sell.

POS Associate

Kohl's - Austell, GA

March 2014 to June 2014


Greet customers and process purchases accurately and efficiently at the point- of-sale. Maintain a neat and organized register station.

Calls for assist with carry-outs, trash pick-up, and other assistance. Assists with department recovery, fitting room recovery and light housekeeping duties at front of store.

Fills all boxes, bags, applications, and other supplies as needed. Folding, stocking, hanging, ticketing or re-marking merchandise. Assist in even exchanges.

Support in the preparation and taking of inventory and stock room organization. DAYCARE ASSISTANT

My Mother's Helper - Sandy Springs, GA

April 2012 to August 2012


Provided appropriate child supervision in accordance with the Daycare program guidelines. Led daily classroom lessons appropriate to each child's age and participated in daily activities. Prepared the breakfast, lunch and midday snacks.

Responsible for retaining the cleanliness of the daycare center. Education



May 2012


Customer Service, Money Handling, POS

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