Sign in

Manager Support

Quincy, Massachusetts, United States
April 10, 2018

Contact this candidate


Frank Campbell

*** ****** ****** • Quincy, Massachusetts 02169 • 617-***-****

System Administrator\Help Desk

Aligning Information Technology with business objectives to create solutions and opportunities and savings

Multifaceted and results-oriented manager with extensive experience advancing effective operations and network management, consulting, and administration. Broad technical skill set; solid background in networking, with a firm understanding of design, installation, configuration, and operations of voice and data networks. Outstanding strategic planning, organizational development, team leadership, and decision making skills. Extensive experience planning and implementing large-scale projects on time and within budgetary constraints.

Highlights of expertise:

•Project Management

•Strategy & Execution

•Process Improvements

•Tivoli and Backup Exec Backups

•Benchmarking & Policy Development

•Helpdesk Operations & 24x7 Support

•Staff Relations

•Team Leadership

•Support Windows and Mac’s

Professional Experience

THE DORCHESTER HOUSE HEALTH CENTER, Boston, Massachusetts 2017-2018

Assisted in the support of all staff with their daily responsibilities by providing hands on and phone advise

Desk Support/Help Desk

Managed all user accounts

Supported email using Outlook 2010

Support Epic application

Imaged systems with Windows 2007

Responded to all incoming calls to the department

The Roxbury Latin School, West Roxbury, Massachusetts 2007-2017

Network Manager System Administrator

Supported faculty, students and staff in all areas of technology. This includes desktop, server, phone, remote access and network infrastructure .Mange VMware infrastructure, Windows 2003-2008 and 2012 Servers, Symantec Corporate Virus serves as well WSUS servers Increased uptime and provided sufficient bandwidth for the school and server environments. Key Achievements:

•Managed a VMWare cluster

•Implemented telephone system upgrade

•Upgraded departments response time to reported issues

•Reviewed and updated AD structure.

•Updated disaster recovery process

•Managed 25 Windows Servers on VMWare cluster

•Supported 400 users in all IT matters on both Windows and Mac’s

Adventures in Advertising (AIA) Corporation, Quincy, Massachusetts 2001 – 2008

Network Manager

Provide technical and operational support to franchise owners and affiliates. Manage franchise relations and provide overall facility management support for a franchisor of promotional consultants with 100 employees. Evaluate new potential franchisees for system growth initiatives. Recruit and hire associates for various company positions. Provide onsite business and technology consulting services to franchise owners. Key Achievements:


•Planned and executed two company relocations and one company build-out project for a new office.

•Collaborated with Franchise Committee to align franchisee and franchisor goals regarding all technology matters.

•Streamlined the franchise owners’ IT support and improved quality of service to internal and external staff by installing benchmarks, policies, and procedures.

•Won the Heartbeat Award 3 years running; recognized as the manager with the highest contribution to the organization.

•Managed telecommunications, IT, and business support for corporate office and more than 500 promotional product franchises in North America, onsite and remotely.

•Implemented a disaster recovery plan to ensure data integrity and business continuity.

•Installed a firewall and VPN using Cisco PIX to secure company data and remote user access to company servers..

•Researched, planned, and rolled out customer relationship management software for the company’s sales force.

•Managed, hired and trained help desk associates

Beansprout Networks, Cambridge, Massachusetts 1999 – 2001

LAN Manager

Managed LAN operations for a startup web-based marketing services company supporting pediatric professionals and families in their care with 75 employees. Recruited and trained support staff for help desk and technical support. Performed high-level NT Server 4.0, Exchange 5.5, Apple Macintosh, and IIS 4.0 administrative support. Managed all vendors, telephone systems, hosting facility, and software compliance. Worked with Human Resources to improve morale and mentored junior staff members. Key Achievements:

•Instituted a company-wide disaster recovery plan including Antivirus and SPAM solutions.

•Negotiated and planned a telecommunications installation.

•Executed move to a hosting facility to expand company web presence and increase web performance, ensuring 24x7 availability.

•Planned and executed a VPN solution for the company using Ace-secure servers for remote users.

•Won peer-nominated Employee of the Year Award for two years.

Factory Mutual Insurance, Norwood, Massachusetts 1999

Network Administrator / Consultant

Provided administration support for 26 NT 4.0 servers. Resolved all server-based application issues. Installed and implemented Exchange 5.5. Provided high-level desktop support for all company users. Monitored all backup functions. Provided Apple operating system support. Key Achievement:

•Performed disaster recovery for NT and Exchange Servers and configured redundancy into the Wins and DHCP Services on NT Servers.

Cell 1, Westwood, Massachusetts, Telco Systems, Norwood, Massachusetts, and

Bell Atlantic, Dedham, Massachusetts 1998 - 1999

Network Consultant

Planned, built, and configured network servers. Installed and configured server and client software applications. Administered internet and mail services. Trained users on various software applications. Researched and corrected application, networking, and software/hardware issues. Key Achievements:

•Provided high-level onsite and remote support to Cell1, an organization of more than 500 users.

•Supported roll-out of a new point of sale application, resolving all network and printing issues.

•Planned and implemented a migration from Novell to NT for Telco Systems.

* * * Additional experience as Network Administrator for Smith and Nephew, Mansfield, MA and Cambridge Hospital, Cambridge, MA as well as Operations Manager for Emery Worldwide, Boston, MA and Pilot Freight Carriers, Billerica, MA. * * *

Contact this candidate