Customer Service Manager
Resume:
Ana C. Vargas Pérez
Amesbury, MA *****
Phone: 603-***-**** Email: *************@*****.***
CAREER OBJETIVES:
Hospitality And Tourism Administrator seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization, work at a mid-level position in tourism industry and use my communication and interpersonal skills to bring in more business.
EDUCATION:
CETT –UB, BARCELONA UNIVERSITY, TOURISM AND HOSPITALITY SCHOOL (UTESA), Barcelona, Spain. Master Degree of Hotel Management and Restoration, specializing in Hotel Management (7/2013).
TECNHOLOGICAL UNIVERSITY OF SANTIAGO (UTESA), Santiago, Dominican Republic. Bachelor of Hospitality and Tourism Administration, (11/2009).
DOMINICAN ASSOCIATION OF TRAVEL AGENCIES AND TOURISM (ADAVIT), Santiago, Dominican Republic. Travel Agent Course (01/2010)
THE FRENCH ALLIANCE OF SANTIAGO, Santiago, Dominican Republic.
French Course (7 levels)
LANGUAGE INSTITUTE NEW YORK CENTER), Santiago, Dominican Republic. Full English Course (Children to Advance and Pedagogic levels)
GREGORIO LUPERON TECHNICAL INSTITUTE). Computerized Secretarial. Santiago, Dominican Republic.
Microsoft Office Course
LANGUAGE:
SPANISH ( native)
ENGLISH (advance)
FRENCH ( basic)
EXPERIENCE:
Excel Janitorial Services (11/2016- 05/2017).
Housekeeping (Courtyard by Marriot /Wentworth by the Sea, Portsmouth, NH)
Task and Responsibilities:
Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms.
Distribute linen, towels and room supplies using wheeled carts or by hand.
Respond to guest queries and requests. Deliver any requested housekeeping items to guest rooms.
Organize and restock cart at the end of the shift, and others duties.
Private English Classes (independent) (03/2017- 09/2017).
Private English (Language) Tutor
Task and Responsibilities:
Teach student about the structure and content of the English language, including proper grammar, spelling, and sentence structure.
A to Z Store (6/2014/ to 10/2016).
Store Manager.
Task and Responsibilities:
Hired, trained, and evaluated all the store's personnel.
Maintained effective inventory control of highly regulated items.
Planned and prepared work schedules; and kept detailed records of employees' work hours and time cards.
Kept records of in store purchases, sales, authorized payments, and merchandise returns while daily reconciling cash receipts and compiling daily.
Metro Tours Travel Consult, Santiago (8/2013 to 5/2014).
External Corporative Travel Agent.
Task and Responsibilities:
Determining clients’ needs and suggesting suitable travel packages.
Organizing travels from beginning to end, including tickets, accommodation and transportation, etc.
Create and update electronic records of clients. Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
La Esperanza Polytechnic Institute (Technical High School)
Tourism and Hospitality Technical High School Teacher (08/2010 to 5/2014).
Task and Responsibilities:
Make lesson plans; teach lessons, give tests and grade student homework and tests; communicate with parents about student progress or problems; supervise students in the classroom and other school settings.
United Nearshore Operations (UNO)
Customer Service Representative (09/2008 to 06/2010).
Task and Responsibilities:
Assist the customer providing service over the phone.
Assist the customer troubleshooting office appliances over the phone.
Tourism and Cultural Exchange Office (OFIT)
Employer Recruiter, Language Evaluator and Job Assignor (08/2005 to 05/2008).
Task and Responsibilities:
Evaluate applicant’s English level (students).
Depending of the student level of language, assign an adequate job.
Recruit International Employers.
Ships Inn Resort
Front Desk and Guest Services Agent (Summer Job, 05/2006 to 09/2008).
Task and Responsibilities:
Answer telephone calls from guests seeking to make or cancel hotel reservations.
Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements.
REFERENCE:
David Maleh
CEO
A to Z Store /Moulton Hotel
Fanny Burgos
Santiago Metro Tours Manager
Metro Tours Consult
Adolfina Taveras
Regional Operation Manager
Tourism and Cultural Exchange Office (OFIT)
Contact this candidate