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Front Desk Office

Milford, Ohio, United States
April 11, 2018

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**** ******** *****, *******, ** *****

Home: 417-***-**** -


Friendly and qualified Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking and interpersonal skills. Unsurpassed communication, conflict resolution and customer care skills and the ability to handle all front office operations.


Decision-making abilities

Problem-solving skills

Exceptional communication skills

MS Windows knowledge

Social perceptiveness

Trusted key holder

Creative problem solver

Credit card processing


03/2018 to Current Front Desk Associate

Star Storage – Sharonville, Ohio

Operated communications equipment.

Verified accuracy of financial data.

Greeted all daily visitors and customers upon entrance. Sorted mail and other important data.

Reported maintenance problems to the appropriate personnel. Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Maintained cleanliness and presentation of stock room and production floor. 11/2016 to 12/2017 Director

Youth Ministries of Bourbon – Fort Scott, KS

Developed and maintained positive relationships with Children. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Developed and achieved financial and growth goals. Encouraged creative thinking, problem solving, and empowerment as part of the group to improve morale and teamwork.

Reviewed information to prioritize areas of improvement. Routinely comunicated with the children to correct problems and improve services. Identified process improvements in the day-to-day functioning of the department. Maintained good communication between department heads and governing boards by attending board meetings and synchronizing interdepartmental functions. Ensured that all areas of the building were in working order and kept clean. 08/2014 to 05/2016 Teacher

Bethel Christian Academy – Nevada, Missouri

Created lesson plans and scheduled each day to promote maximum student learning and enrichment.

Prepared quizzes, tests and examinations to gauge how well students were learning. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

Adapted teaching methods and materials to meet students' varying needs and interests.

Encouraged interactive learning by incorporating educational software and the Internet.

Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Encouraged students with special academic interests to fully pursue those subjects. Enforced the school's student discipline code to deal with problem situations. Developed students' computer and technology skills through demonstrations and practice.


High School Diploma:

Pittsburg High - Pittsburg, Tx.

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