Customer Service Manager
Resume:
Timothy Gachanja
Newark, DE *9702
********@*****.***
QUALIFICATIONS
MS Office proficient
Basic clerical knowledge
Approachable
SAP Systems/POS/Orion
Trouble Shooting
Diagnostics
Flexible
Team player
Analytical
Positive
Dexterity
Mechanical Skills
Technical Knowledge
PROFILE
Ability to assist co-workers, supervisors, and customers in a cooperative manner.
Ability to work independently, in a team, and with little direction.
Ability to interact with a diverse population and communicate effectively.
Native Swahili speaking and proficient in English.
Identify mechanical problems, often by using computerized diagnostics equipment
Test parts and systems to ensure that they are working properly
Disassemble and reassemble parts
Use testing equipment to make sure that repairs and maintenance are affective
EXPERIENCE
Macy’s
501 Christiana Mall
Newark, DE 19702
Shoe Expeditor
Current
Direct maintenance and shoe retrieval activities using SAP application control module
Supervise processing of damages, return to vendors, and shoe jobbers, via POS
Ensure replenish displays and other products as needed
Oversee in seasonal inventory along with coworkers and management
Maintain audit and accurate scan of floor inventory using SAP floor module
Attend to customer service needs in a friendly and helpful manner when approached
Maintain high customer readiness standards and professionalism
A wireless
100 Pencader Plaza
Newark, DE 19702
Customer Service 2016-2017
Newark, DE
Maintain day to day knowledge about products and services.
Inquire about customer’s services, equipment, promotions, & roaming billings.
Develop innovative ways to sell Verizon products and services to customers.
Address and resolve customer calls efficiently.
Understand Customer needs and recommend appropriate product and rate plans.
Enhance organization reputation by accepting ownership for accomplishing new requests.
United Parcel Service
325 Ruther Dr
Newark, DE 197**-****-****
Driver/ Helper
Newark, De
Assisted driver with making delivery and accurately prepared and completed paperwork.
Navigated to client locations for pick up and deliveries.
Participated in loading and unloading trucks efficiently.
Used appropriate tools for safely unloading merchandise.
Deliver world class-customer service to all customers with a positive attitude.
Assist with the coordination of packages delivery, organization and ensure timely delivery.
Demonstrate strong communication, interpersonal skills, punctuality and excellent team work.
EDUCATION
Glasgow High School Newark, DE
High School Diploma 2008-2011
Delaware State University Dover, DE
Bachelor’s of Science 2012-In progress
References
Christopher M. Casazza, Esq.
Associate Attorney
Law Offices of David Piver
150 Strafford Avenue, Suite 115
Wayne PA 19087
610-***-**** (ext. 38)
Mike Bradley, Supervisor
United Parcel Services (U.P.S.)
325 Ruther DR
Newark, DE 19702
Willie Kitala
General Manager
Kei’s Auto Service, INC
914B Old Harmony Rd
Newark, DE 19713
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