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Engineer Desktop Support

Oakland, California, United States
April 11, 2018

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Melvin Locklear


Oakland CA, 94609

Professional Summary 10+ year’s experienced Information Technology Engineer with a demonstrated history working in the computer networking industry. I am skilled in windows server, software installation, and network infra-structure and client desktop support technologies.

Technical Summary

Operating systems: Windows 7, 8 & 10, Mac OSX 10.10-11Yosemiti, El Capitan.

Server Operating systems: Windows Server Support 2008, 2012.

Active Directory Support: Adding and removing User, Groups & Computers, creating & managing Group Policies, and Objects, DNS, DHCP, WINS.

Desktop Support and Maintenance Software: Spy bot, Malware bytes, Trend micro anti-virus, Windows Defender. Backup Software: Microsoft Backup and Symantec Endpoint Protection, PC image and cloning (Ghost, SCCM, Symantec System Recovery).

Microsoft Office: MS Office 2010, 2013, Open Office 2012, Office 360, Lotus notes.

Virtual software: VM Ware Workstation & Player 12, Windows Virtual PC, Oracle. Virtual Box.

Cisco: Routing and Network Equipment configuration, Cisco Meraki Cloud management

Professional experience

Rose International, Kaiser Permanente Oakland CA Jan 23 - March 3rd 2017

IT Engineer Contractor

Completed workstation installation project for a new Android and IOS application Kaiser developed to allow physician and staff to digitally sign prescriptions for patients via smart phone.

Pushed software and driver updates by way of remote system.

I created inventory spreadsheet report for our team used to inventory completed systems using a smartphone barcode scanning application also used for Asset Management Documentation.

Rix Industries, Benicia CA Jan 2015 - Sep 2016

Title: IT Desktop Support Specialist

Custom built Administrative and Engineer systems, Custom software installation & configuration.

Installed Symantec and Trend Micro Client, Malware Bytes corporate edition for outside sales representatives using IP addressing.

Documented and prioritize all support requests in IT Help Desk department.

Improved network asset management documentation.

Installed and configured vlan ports on Cisco 2650 and 2900 series switches to expand available network ports to improve network performance.

Maintained list of users with mobile devices on company network thru Cisco Meraki cloud App.

Updated and maintained IP addressing scheme for Wireless phone and laptop users.

Cyber doc, Oakland CA May 2014 - Aug 2014

IT Support (Contractor)

Created a new vlan structure for a charter school to segment teacher and student networks for security.

I used Symantec System Recovery 2013 to create bare metal server backup images which allowed for rapid deployment of servers.

Managed IP addressing scheme for charter school teacher and student networks.

KHA Global, Nossaman LLP San Francisco CA Feb 5th - 21st 2014

IT Support (Contractor)

I created a staging area for imaging new systems and for recovering workstation data to Imaged 65 IBM M92, M72, HP workstations and Laptops.

I restored data to user workstations from archived data and remapped network drives and printers.

After migration I helped users solve, troubleshoot problems while getting acclimated to new office program and desktop OS.

Bay City Chevrolet, Oakland CA Oct 2013 - Jan 2014

IT Support Manager

I was able to stop the propagation of a virus attack by troubleshooting Windows Server 2003 Active Directory logon issues and roaming profiles.

Troubleshoot network topology and IP address scope to find a switching loop that was slowing down the company network.

I completed documentation for accounts and procedure for software installations, management of servers and backup procedures. There was none prior.

Flexsoft, Inc., San Francisco CA, April 2007 - May 2010

Title: Customer Support

PC Professional, Oakland CA, Jan 2005- Oct 2006

Field Service Engineer

Info-Gate, Inc. Oakland CA, Aug 2003 to April 2004

Help Desk Analyst / Administrative Support


Computer Science: Silicon Valley College Emeryville CA. Nov 2001 to July 2003

Certification Training: The Stride Center Oakland CA. Jan 2017 to Jan 2018

Certifications: Microsoft Certified Professional, CompTIA Network +, Cisco CCENT Certifications.

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