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Manager Customer Service

April 09, 2018

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Atiya Sultana

Deira, Dubai (UAE),

Mobile: +971-*********

Email :,


To secure a challenging career, where I can force my knowledge and skills that can help to shape my career and growth of the company. I believe in interest and an effort of involvement in the work I do, where I can use my skill and potential fully in all levels, with adequate opportunities to use my knowledge.

Core competencies include:

● Sales Support ● Organizational leadership ● Data Management● Business Development


B.Com (Computers), DBPM Degree College for Women, India

Intermediate ( Commerce ), Wesley Girls Junior College, India


Organization: AL MONSEF RENT A CAR LLC, Ibn battuta, Dubai,

Over a period of Feb. 2017 (on going),

Designation : Sales Officer


Provide a high level of customer service by assisting customer and assessing their rental needs in person and/or by phone

Effectively market the company while picking up and/or dropping off customers in a safe and courteous

Manner and assisting customer as needed

conduct follow-up with various business and customer, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance and national reservation to obtain appropriate information regarding the status and availability of rentals and customer vehicles.

Effectively perform RTA procedures

Organization : Future Insurance Brokers Services LLC, Business Bay, Dubai

Over a period of 2 years, Since July2014 – January 2017

Designation : Business Development Officer


Negotiating sales or licensing arrangements,

Finding business partners, raising funds for new projects,

Pitching business plans to investors, sculpting the perceptions of a defined community and a range of other corporate issues.

General support to Senior Insurance Manager including support to Head of the Department as required

Implement regular spot checks to ensure new product is on sale

Constant liaison with all Trading and Non Trading Companies to keep inventory on the shelve when Insurance has been utilized for their respective term

Jointly pursue with Senior Manager and Colleagues in distribution of Work flow on daily basis.

Sending offers to Sales Channels and potential clients in co-ordination with Senior Manager

Review, acceptance or negotiate of new quotations and update to clients accordingly

Achieve successfully all the tasks assigned by the Senior Manager.


Microsoft Office and other software applications, Abooshi (RTA Software)

Strengths / Attributes at the place of employment:

Punctuality as a key responsibility

Customer focused with a friendly and courteous manner

Deliver excellent customer service to the best of my ability

Maintain a healthy and safety and friendly environment with the other peers.

Communication Skills, Teamwork Skills, Problem solving Skills

Initiative and enterprises Skills, Planning and Organization Skills

Self-Management Skills, Learning Skills, Technology Skills



Browsing internet, listening to music and painting.


Date of Birth : 18th January 1986

Nationality : Indian

Languages Known : English, Urdu and Hindi

Visa Status : Employment Visa

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