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Customer Service Sales

Sharjah, Sharjah, United Arab Emirates
April 10, 2018

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Address: Flat ****, Ali Omran Building,

Sharjah, United Arab Emirates

Mobile: +971-**-*******


Bachelor of Science in Business Administration (BSBA), Major in Management

Saint Jude College, Graduated March 2001, Manila, Philippines


To obtain a responsible and challenging career opportunity that will utilize my education, experience and skills. To further develop my knowledge, contribute to the industry and become the company’s asset.


Al Neel Exchange Al Wadha, Sharjah, UAE

Teller / Cashier / Customer Service Rep.

August 15, 2010 to Present

Processing money transfers using Western Union / Instant Cash / Express money / Transfast / Prabhu in both Local and International transactions.

Processing money transfers for Bank to Bank in both Local and International transactions.

Acceptance and physical tallying of cash.

Extending superior customer service / attending to customer queries, complaints, amendments and cancellation as per procedures.

Manage transactions for foreign currencies such as buying and selling,

Maintain and manage Cash Receipts and Cash Payment Vouchers.

Assist effectively in customers' inquiries.

Process and prepare the correct daily transactions balances report for finalizations and submissions.

Preparation of cash bundles for deploying to H.O, other branches, banks and exchange companies.

Deal directly with customers either by telephone, electronically or face to face.

Record details of inquiries, comments and complaints.

Preparing SIF (salary information file) and EIF file (employee information file) for WPS.

Communicate and coordinate with internal departments.

Provide feedback on the efficiency of the customer service process.

Queen Jennifer Hotel (5 Star Hotel) Cagayan City, Isabela, Philippines

Front Desk Officer December 2008 to April 2010

Access informations of the Guests in the Hotel’s check in computer systems, retrieve their reservations details, explain incidental expenses and provide Guests with their keys.

Intermediaries between Guests and other departments of the hotel particularly relaying requests.

Answering phones and transfer callers to the guest rooms.

Answering Guests’ questions concerning hotel facilities and the hotel’s surrounding areas.

Providing assistance in handling customers’ complaints involving management as necessary.

Schedule reservations of rooms, entertainment, and dining on behalf of guests.

Compile bills for hotel stays and handle checkouts, present Guests’ final payment and ensure that the keys are returned.

Watson Beauty Products (SM City Br.) Baguio City, Philippines

Branch Sales Assistant March 2005 to August 2007

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Assist in floor moves, merchandising, and display maintenance.

Assist in processing and replenishing merchandise and monitoring floor stock.

Aid customers in locating merchandise.

Communicate customer requests to management.

Assist in completing price changes within the department.

Participate in year-end inventory and cycle counts.

Assist in ringing up sales at registers and/or bagging merchandise.

Any other tasks as assigned from time to time by any manager.

Standard Chartered Bank Makati City, Philippines

January 2002 to September 2004

Being Telemarketer (Credit Card Dept.)

Explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter details into computers.

Record names, addresses, product acquired, and reactions of prospects contacted.

Adjust sales scripts to better target the needs and interests of specific individuals.

Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

Answer telephone calls from potential customers who have been solicited through advertisements.

Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

Maintain records of contacts, accounts, and acquired product.

Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Conduct client or market surveys in order to obtain information about potential customers.

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.

Being Customer Service Representative (Branch)

Resolves billing or service complaints and refers grievances to designated departments for investigation of the branch.

Confers with customer by phone or in person the branch's services and assists its customers in their particular needs.

Assists customers' in filling bank's various forms in relations to their transaction needs.

Determines charges for service requested.

Solicits sale of new or additional utility services.


Born : 11 January 1980 / Filipino / 5 feet 4 inches / Catholic

Permanent Address : 115D C.Jose Street, Malibay, Pasay City, Metro Manila Philippines

Language Speaking : Filipino, English

Visa Status : Resident Visa/ till November 2017

Passport : EC4830548

Computer Skills:

Extensive knowledgeable in Microsoft Office such as MS Word, MS Excel, MS Power Point, etc. with Proficiency in Internet Explorer.

Character Reference:

Available upon request

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