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Manager Service

Livonia, Michigan, United States
April 09, 2018

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Randy Merry

***** *******, ****** ****, ** ***** • Phone: 248-***-**** •

April 9, 2018

To: Hiring Manager

Subject: Experienced Service Manager – Ann Arbor, MI – Posted on Indeed

Are you as tired of looking for the right candidate as I am for the right employer?

It is with great interest that I am forwarding my resume for your consideration.

I bring 25 plus years in automotive fixed operations experience that truly aligns with the needs of this role. With a diverse background of several auto manufacturers, six sigma certified, seasoned management skills, and a great eye for detail, all of which uniquely makes me an ideal candidate for consideration to join your team.

I welcome the chance to speak with you soon to discuss why I am the right candidate for this opportunity.

Best regards,

Randy Merry

Randy Merry

31435 Rosslyn, Garden City, MI 48135 • Phone: 248-***-**** •

Professional Summary

Highly resourceful and successful business management professional–Automotive Service Manager who combines strong management and finance strategies with technical proficiency. Service-driven corporate team player. Exceptional team building, team leadership, and interpersonal relationship building skills. Strategic thinking – considering internal and external factors – when solving problems. Extremely company-directed; analytically skilled in taking into account issues and impact. Excellent communicator, establishing relationships with customers and clients, and maintaining working relationships with employees and managers on all levels. Effective troubleshooter and problem solver.

Competencies include:

Change Agent for RO Documentation and Diagnostic Marketing Process: Improved total ELR by over $28.00 in 90 days by designing and installing repair pricing matrix and holding advisors accountable to Pricing Compliance.

Targeted impactful op-codes in maintenance and restructured Labor/Parts and Flat Rate Hours to drive maintenance ELR improvement by $15.00 in 90 days.

Expense Controls: Employed tighter, more restrained expense containment that reduced policy expense by 3 %. Established tighter controls on internal used car/reconditioning-reducing policy adjustments to a minimum.

Warranty Controls: Implemented controls to self-audit expenses that improved warranty numbers; thereby avoiding audits and possible charge backs from the manufacturer.

DMS: ADP/CDK, Reynolds/Ignite. Also, some experience with Dealer Track, and AS400

Technology: Launched Digital Service Drive, WiAdvisor integration with DMS at two dealerships. Mykaarma, TSD, Microsoft Word, Excel, Outlook.

Training: Set up training standards, procedures and compensation to encourage all department personal to stay up to date with all training as it became available/required. Holding all staff accountable on all KPI’S.

Expertise include:

Ability to meet company policy and procedures requirements and process.

Create and maintain positive relationships with customers by coaching department staff to making customer satisfaction a priority to ensure referral and repeat business.

Create / ensure existing dealership service and pricing policies are consistent for growth.

Direct hiring/termination and training for service department personnel.

Professional Experience & Accomplishments

North Brothers Ford, Westland, MI

Service Manager • 11/2/2017 to 3/12/2018

Tom Holzer Ford ~ Farmington Hills, MI

Service Lane Manager • 8/15/2016 to 11/1/2017 * Letter of recommendation available.

Mercedes Benz of Rochester ~ Rochester, MI

Service Manager • 1/18/2016 to 8/14/2016 * Resigned to return to school

Infinity of Ann Arbor ~ Ann Arbor, MI

Service Manager • 11/11/2015 to 1/15/2016 * Terms of employment changed.

Brighton Chrysler Jeep Dodge Ram ~ Brighton, MI

Service Manager • 2/9/2015 – 8/242015 * Position eliminated.

Suburban Collection / Cadillac of Plymouth, MI

Production Manager • 10/27/2014 – 1/7/2015 * Resigned to care for sick family member.

Feldman Automotive Group / Chevrolet ~ New Hudson, MI

Service Lane Manager • 7/31/2014 – 10/3/2014 * Resigned to care for sick family member.

Champion Automotive Group / Cueter Chrysler ~ Ypsilanti, MI

Service Manager • 5/13/2013 – 7/21/2014 * Letter of recommendation available.

Feldman Automotive Group / Kia ~ Novi, MI

Service Manager • 4/5/2010 – 5/10/2013 * Career growth opportunity.

Self Employed / Thrivent Financial ~ Commerce Twp., MI

Financial Advisor • 11/13/2008 - 4/2/2010 * Closed, economy down turn.

Feldman Automotive Group / Chevrolet ~ New Hudson, MI

Service Advisor • 1/15/2007 to 11/3/2008 * Own my own business.

Massey Cadillac / Sonic Automotive ~ Detroit, MI

Service Lane Manager • 10/1998 to 1/5/2007 * Closed for business.

Audette Cadillac ~ West Bloomfield, MI

Service Advisor • 1993 to 10/1998 * Closed for business.

Anodyne Corp / Family Owned Business ~ Fenton, MI Shop Foreman • 1989 to 1993

Professional Experience & Accomplishments continued

Bill Brown Ford ~ Livonia, MI

Service Advisor • 1984 to 1989 * Work for family business.

United States Marine Corps - Reserve Infantry (1981 to 1984)


Ford Motor Company

Service Manager Master Certification (2018 to present)

Chrysler Academy / FCA

Service Manager Certification (2013 to 2014)

KIA Academy / KIA

Service Manager Certification (2011 to 2012)

Board of Trusties – Member (Retired/moved)

Lakes Area Christian Life Center Church (2008 to 2013)

2091 Cass Lake Rd. Keego Harbor, MI 48390

Marvin W. Arnold Jr. – Pastor 248-***-****

Securities and Insurance licenses: Series 7 & 66, Accident, Health, and Life from:

State of Michigan Office of Financial & Insurance Services Licensing (2008 – 2010)

Sei Shin Jujitsu

Senior Instructor / Godon – 5th Degree Black Belt (1991to present)


Management and Strategy Institute – Six Sigma Green Belt Certified (02/2018)

Management and Strategy Institute – Executive Management Certified (04/2017)

Schoolcraft College; Livonia, MI

Basic Computer Programming (1982 to 1982)

Plymouth Salem High School; Plymouth, MI

Recognition: Diploma (1977 to 1981)

Randy Merry

31435 Rosslyn, Garden City, MI 48135 • Phone: 248-***-**** •



Dean Short ~ Service Manager / Tom Holzer Ford Farmington Hills, MI


Joe Sabo ~ Parts Manager / North Brothers Ford, Westland MI


Rick Ybarra ~ Fixed Operations Director / Feldman Automotive New Hudson, MI


Yves Francois ~ Regional Manager / BG Products Howell, MI


Ken Watson ~ Service Director / Auto Nation in Memphis, TN


Kathy Hansen ~ Warranty Administrator / Cueter Chrysler, MI



Caleb Williams ~ Account Representative / BG Products Howell, MI


Chris Smothers ~ Pastor / New Life Church Garden City


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