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Customer Service Representative

Bridgeport, Connecticut, United States
30,000 to 35,0000
April 09, 2018

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Veeira Richards

** **** *** *** ***,




Contact: 1-646-***-****


Dear Sir/Madam

I am writing in response of your ad seeking an experience Teller. As a highly competent Customer service representative, I would bring a service-focuses and hardworking attitude to this role.

In my previous position, I maintain an efficient and functional work environment helping a wide range of customers with their services and merchandise issues. I am very great at problem solving, skilled in conflict resolution and work well independently or as a team.

Given my experience and capabilities, I hope you will consider my application for this position and I am looking forward to meet you in an upcoming interview. Thank you for your time and consideration.


Veeira Richards



Resourceful call center representative who constantly meet and exceed productivity goals. Proven capacity to troubleshoot and resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer’s dissatisfaction and increase customer’s loyalty


*Creative Problem Solver

*Exceptional communication Skills

*Quick Learner

*Payment Processing

*Multi-line Phone Talent


High School Diploma:

Princess Margaret Secondary- Hilda Davis Dr.

Obtaining 6 CXC’s Including:

English Language

Agricultural Science

Social Science


Clothing & Textiles



11/15/2010 to 08/30/2017

Nco Financials- Old Sealy Building, Airport Rd/Metro PCS

Reason for leaving: Resigned

Position: Quality Analyst/Customer Service Representative


*Monitoring calls on a daily basis to ensure representatives are following the organization’s protocols

*Answered an amount of calls per month addressing customer’s inquires, solving problems and providing new product information

*Handling Escalated calls and directing them to the appropriate individuals and department

*Sending emails, performing daily tasks given and ensuring every task is completed in a timely manner

* Coaching agents on a daily basis to correct any issues or problems that may have been found when monitoring the call

*Conducting training and coaching calls

*Handling given responsibilities and acting as a junior manager.

11/2008 to 06/2006

The Inn at English Harbour


Reason for leaving: Layed Off/end of season


*Consistently provided professional, friendly and engaging service

*Skillfully promoted items on beverage list and restaurant specials

*Displayed enthusiasm and knowledge about restaurant’ menu and products

*Set dining tables according to the type of events and service standard

*Routinely cleaned work areas, glassware and silverware throughout each shift

*Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards

08/2009 to 10/2008

The Source Clothing & Denim Company- Redcliff  Street

Sales Representative

Reason for leaving: Left for another job


*Presented latest merchandise to prospective buyers

* Collected and process payments

*Completed customer searches to generate new leads

*Previously resided in Antigua & Barbuda, West Indies.

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