Manager Customer Service

TIA R. GUTH

*** ****** **. • Corunna, Michigan **817 989-***-**** •

MANAGEMENT POSITION: Store Manager, Director of Stores Highly skilled retail manager with more than 25 years of demonstrated expertise spearheading store operations, exceeding sales and performance goals. A results-focused management professional with extensive experience recruiting, training, and mentoring staff to continually deliver outstanding customer sales & service. AREAS OF EXPERTISE

Sales Leadership • Business Operations • Customer Service • Team Leadership • Staff Development • Visual Merchandising Inventory Control • Shrinkage Control • Vendor Management • Goal Determination • Planning • Promotions • Presentations • Reporting

PROFESSIONAL EXPERIENCE

Chicos Outlet FAS Howell, MI 2014 – 2018

Store Manager: Recruit, train, and motivated sales staff to consistently deliver outstanding sales performance and customer service. Orchestrated product movement and product placement on the selling floor. Tracked daily, weekly, monthly and yearly performance and prepared accurate accounting reports. Ensured effective inventory and shrinkage controls, exceeding company average. Conduct information meetings and created contests and promotions to drive results.

Rite Aid, Flint MI 2013-2014

Store Manager: Oversaw product placement and visual merchandising to achieve maximal impact. Performed effective inventory control. Tracked daily and weekly performance and prepared accurate accounting reports. Provided comprehensive recruitment, training, and management to enhance associates’ sales and service skills. BodyShapers, Corunna, MI 2010-2013

Salon Manager: Product sales rep. monitored staff productivity, supported growth of business through aggressive marketing and Individual sales goals. Handled daily, operational task. Inventory controls. PIER 1 IMPORTS, Okemos, MI • 2002–2010 Large home furnishings and accessories retailer. Store Manager: Directed sales staff to deliver top-notch customer service and sales performance.

Exceeded sales and profitability goals each quarter

Continually achieved all corporate shrinkage goals as a result of effective training and leadership. BASS PRO SHOPS OUTDOOR WORLD, Auburn Hills, MI • 1999–2002 Leading outdoor sports retailer focusing on fishing, hunting, and marine activities. GSM Soft Lines: Spearheaded multiple facets of $28M store operations, including receiving, POS, front end, and cash room. Managed P&L and payroll. Directed management and sales staff to deliver world-class customer service Provided effective inventory management and cash control. Conceived and enacted successful store promotions. Coordinated company/store presence at expositions, external events, and within community groups. Cultivated and advanced relationships with vendors Achieved revenue and profitability goals each year with the company as a result of effective management and leadership management level. HUDSON’S, Lansing Michigan • 1989–1998

High-end department store chain; rebranded to Marshall Field’s, then Macy’s. Department Manager: Managed several store areas, including soft lines, hard lines, and electronics. Interfaced regularly with buying office to determine stock levels and stock assortments. Recruited, trained, and motivated sales staff to consistently deliver outstanding sales performance and customer service.

Consistently achieved yearly sales volumes ranging from $2.7M to $6.9M. Career Note: Professional experience includes positions Department Manager at Masion Blanche, Naples, Florida; Receptionist at Carlile Construction, Naples, Florida; Manager at Limited Express, Naples, Florida/Houston, Texas; Store Manager at Foxmoor, Houston, Texas; and Assistant Manager at Limited, Houston, Texas. EDUCATION

Psychology

San Jacinto College, Pasadena, Texas

Business Management

Lansing Community College, Lansing, Michigan

Computer Skills: Word, Excel