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Social Media Customer Service

Pomona, California, United States
April 05, 2018

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SHIVANGI SHARMA 408-***-****


California State Polytechnic University, Pomona

Bachelor’s of Science in Business Administration -Marketing Management

-Kellogg Honors College

-Dean’s List


Expected Graduation: June 2020


Graduate Studies Office I Customer Service/Administrative Student Assistant

•Experienced in event planning, graphic design skills, and utilizing social media to communicate with professional organizations

•Assisted Graduate Studies Analyst in office functions, took in forms and petitions, and organized mass mailings

•Organized events for over 100 graduate students and worked with People Soft & Bronco Direct Excel Test Prep I Proctor

•Promoted in January 2016 to Lead Proctor of Cupertino location based on work ethic

•Administered, proctored, and scored academic and diagnostic assessments for weekly classes of 35-65 students

•Raised average student’s SAT score by 200-300 points. Hobee’s Restaurant I Hostess

•Created and maintained relationships with everyone who walked through the door as well as regulars

•Drove customer loyalty through strategic marketing and communication

•Led community outreach efforts to improve local brand recognition through events and promotions

Jan. 2015 - Sept. 2017

July – Sept. 2016


WAVES I Vice President of Public Relations

•Identified, planned, and implemented 3rd party volunteer events as well as helped increase membership

•Developed relationships with local non-profit organizations to help organize different events

•Acted as a liaison with other business organizations on campus to create relationships

•Maintained relationships with College of Business public relations director and other public relations-related entities on campus

Pi Sigma Epsilon I General Member

•Co-ed professional business fraternity with a focus on marketing, sales, and management

•Drive member retention through planning team-building events with Social Committee

•Planned record breaking fundraiser for the organization DECA Business Club I International Award

•Wrote 3 different 30-page business plans across retail, hospitality, and non-profit industries

•Honored on international award stage at the international DECA conference (275,000+ members on an international level)

•Participated in real-world setting regional, national, and international competitions presenting to venture capitalists.

May 2016 – present

Aug. 2012 – June 2016

May 2018 - Present

Feb 2018 – present

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