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Customer Service Care

Location:
Calgary, Alberta, Canada
Posted:
April 05, 2018

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Resume:

AMELIA G. TOMAS

**** ************* ***** **, ******* AB, T2Y 4L1

(Home) 403-***-**** / (Cell) 403-***-****

ac41tw@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Experienced in handling cash transactions

• A positive attitude and solid administrative experience

• Exceptional versatility and adaptability

• Dedication and drive as a hard-working individual

• Proficient in using personal computer in such program as Microsoft Windows, Microsoft Word, Excel and a little bit of Power Point additionally, use Internal /external correspondence, reports and presentation

• Superlative communication and team-building ability to manage multiple tasks in a pressured environment

• Interacted with wide varieties of personality while scheduling meetings/appointments

• Interacted with clients and utilized excellent organizational skills to arrange and coordinate special events that include Meal Presentations (focusing mainly on menu development) Meal Tasting and follow-up on any action required

• Delivered excellent customer service and proactively promote customer care with suggestions for new products/services or possible improvements to internal and external customer handling

• Effectively communicate with internal departments and provide up-to-date and clear information concerning customer instruction and expectation EMPLOYMENT HISTORY

OCT 2016 – PRESENT

PRIMCO LTD

12300 – 44 street, Calgary, Alberta

CUSTOMER SERVICE REPRESENTATIVE

• Greet Visitors and customers

• Answers incoming calls, determines purpose of calls, and forward calls to appropriate personnel

• Take orders from a phone calls, online, fax, emails or in person

• Performs other clerical duties such as filing, invoicing, photocopying etc

• Process payments in cash, cheque and credit card JAN 2014 – OCT 2016

CR LAURENCE

4200 116 Ave SE., Calgary, Alberta

WAREHOUSE / RECEPTIONIST

• Greet Visitors and customers

• Answers incoming calls, determines purpose of calls, and forward calls to appropriate personnel

• Take orders from a phone calls or in person

• Performs other clerical duties such as filing, invoicing, photocopying etc AUG 2013 – DEC 2013

WALMART CANADA

100-310 Shawville Blvd., Calgary, Alberta

CSM (Customer Service Manager)

• Monitor and responsible for overall operation in the front end department (i.e. do price check, give change to cahiers, attend to customers inquiries)

• Monitor and take necessary action to maintain good relationship with customer so as to achieved customer satisfaction.

• Oversees the general cleanliness of the store inside and out.

• Process payments in cash or cheque, credit card, shop card or direct debit card

• Practice coupons, discounts, other adjustments, exchanges, returns, refunds and change tenders

• Performs remittances through Western Union

MAR 2013 – AUG 2013

WALMART CANADA

100-310 Shawville Blvd., Calgary, Alberta

Courtesy Desk Associate

• Practice coupons, discounts, other adjustments, exchanges, returns, refunds and change tenders

• Performs remittances through Western Union

JUL 2002 – SEP 2009

LSG LUFTHANSA SERVICE HKG LTD.

No. 6 Catering Road West Chek Lap Kok

Customer Service Account Manager

• Monitored and responsible for the handling of menu and other service specifications according to customer instructions and internal standards in a timely manner

• Monitored and responsible for the Customer Report system according to internal guidelines in the areas of;

1. receipt of report and internal distribution

2. Follow up and receipt of internal correspondence 3. Analized and scrutinised reply if acceptable

4. Co-ordinate reply to customer within designated time limits 5. Preparation of monthly summary/monthly report

6. Analysis and statistics to review a yearly report if necessary 7. Monitoring of corrective action if necessary

• Interfaced with the Inflair System in the specifications and ensure data was up to date and accurate

• Co-operated with Pricing department and concerned management in cost analysis of customer specifications

• Took an active role and gave recommendation on the products to be used in menu presentations

• Monitored and took necessary action to maintain good relationship with customers so as to achieve total customer satisfaction

• Performed periodic specification checks on the preparation of customer flights

• Attended customer meetings, airline group meal tasting and follow-up on any action required

• Visited customer flights periodically in liaison with local staff and crew to maintain good relationship

• Effectively communicated with internal departments and provided up to date and clear information concerning the customer instruction and expectation

• Promoted teamwork between Customer Service and other departments in order to meet and exceed customer expectations

• Proactively promoted customer care with suggestions for new products/services or possible improvements to internal and external customer handling

• Followed the standards and guidelines in accordance with the ISO requirements ACHIEVEMENTS

• Attended and completed a 3-day training course in Guam for Continental Airlines

• Attended and completed a 2-day ‘Caterers Conference’ in New Zealand for Air New Zealand

• Handled eleven airline accounts; Continental Airlines, Air New Zealand, Finnair, Asiana Airlines, Saudi Arabian Airlines, Air Mauritius, Air India, Air Canada, Pakistan Airlines, Sri Lankan Airlines, Royal Nepal and VVIP flights which needs special attention and supervision

APR 1999 – APR 2002

HEADLAND HOTEL – CATHAY CITY

Chek Lap Kok, Lantau Island Hong Kong

F & B Wait Staff

• Provide excellent customer service that promote satisfaction

• Greet customers and present menu

• Make recommendations or share additional information upon request

• Take and serve food / drink orders and up-sell any additional products

• Arrange table settings and maintain tables clean and tidy

• Check products for quality and correct any problems that keep them from enjoying their meal / drink

• Deliver checks and collect payments

• Cooperate with all serving and kitchen staff

• Follow all relevant health department rules / regulations and all customer service guidelines

SEP 1998 – APR 1999

T.G.I. FRIDAYS

Oterprise Square, Tsim Sha Tsui, Kowloon

Smiling People Greeter (Reception)

• Greet guest and patrons personally and on the telephone

• Offer appropriate seating arrangements

• Present menus and take orders

• Ensure the quantity of menus is sufficient to cater to the number of guests

• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion

• Set up dining rooms and make reservation arrangements

• Maintain clean and organized tables and work area

• Assist room service when and as needed

• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant

MAR 1998 – SEPT 1998

HARD ROCK CAFE KOWLOON

Canton Road, Tsim Sha Tsui, Kowloon

Host (Reception)

• Greet guest and patrons personally and on the telephone

• Offer appropriate seating arrangements

• Present menus and take orders

• Ensure the quantity of menus is sufficient to cater to the number of guests

• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion

• Set up dining rooms and make reservation arrangements

• Maintain clean and organized tables and work area

• Assist room service when and as needed

• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant

MAY 1997 – FEB 1998

HARD ROCK CAFE KOWLOON

Canton Road, Tsim Sha Tsui, Kowloon

Secretary / Merchandise Officer

• Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.

• Maintains store shelves by observing displays of company products; tidying store shelves; providing optimum display of products.

• Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.

• Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.

• Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

JUL 1996 – MAY 1997

ASIA INCORPORATED

Hollywood Road, Central Hong Kong

Editorial Coordinator

• Supporting editorial staff in all activities leading to publication

• Liaising with other in-house teams, writers, photographers, printers, designers and production staff to negotiate and monitor timescales for stages in the publishing process;

• Dealing with phone and email queries, e.g. from writers and the public

• Filing, photocopying and other routine administrative tasks. WORLD MARINE SHIPPING LTD

Yaumatei, Kowloon

Secretary

• Using a variety of software packages, such as Microsoft Word, Excel, Access, etc., to produce correspondence and documents

• Attending meetings, taking minutes and keeping notes;

• Ordering and maintaining stationery and equipment;

• Sorting and distributing incoming post and organising and sending outgoing post;

• Organising and storing paperwork, documents and computer-based information;

• Phtocopying and printing various documents, sometimes on behalf of other colleagues.

MAY 1991 – AUG 1991 JCG FINANCE COMPANY

Wing On Tower, Central Hong Kong

Clerk (Administration)

• Answer phones and greet clients warmly.

• Assist in filing duties.

• Reroute calls to appropriate people.

• Answer inquiries about company.

• Help organize office activities.



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