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Customer Service Representative

Evesham Township, New Jersey, United States
April 05, 2018

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Richard Seternus


General Skills

-Computer (Microsoft Office to include Word, Excel, Outlook) and QuickBooks

-Excellent customer service with award-winning recognitions

-Sales (corporate and retail management, food and product promotions)

-Collections (mortgage, credit cards, phones)

-Database Management

-Medical Billing and Coding

-Medical Terminology, Anatomy, and Physiology


-CDM Institute, Marlton, NJ – Course of Study: Allied Health Medical Billing and Coding with Medical Terminology and Administration

-West Deptford High School

Special Company Awards/Accomplishments/Certifications

-(60) WOW Awards (Commerce Bank) for outstanding customer service

-Representative of the Month Award - exceeded budget goals (Risk Management)

-Instrumental in halting fraudulent activities on several occasions, one resulting in the apprehension of a suspect after only 2 months on the job (Commerce Bank)

-Acquired $100,000 One-Year contract from small Texas company (Microwarehouse)

-Food Handling Certification (ProDemoWorks)

Community Service

-Hospice Volunteer, VNS Local Chapter (18 months of service)

-Food Bank Volunteer, Local Chapter (1 year of service)

Employment History

Freedom Mortgage, Marlton, NJ May- Dec. 2017

Customer Service Representative

-Dialer Services:

oOutbound calls (current customers) – assisted with refinancing and home equity options

oInbound calls (current/new customers) – assisted customers with loan closings, and directed new callers to proper departments for help outside my department’s realm

Richard Seternus Resume

Page 2

PHH Mortgage, Mt. Laurel, NJ Jul. 2014 – Jun. 2016

Client Services Representative/Collections Agent

-Customer Advisor – foreclosure prevention, payment solutions, miscellaneous inquiries

-Collections – processed delinquent mortgage payments

United Parcel Services, Lawnside, NJ Oct. 2011 – Dec. 2016

Driver’s Assistant/Warehouse Assistant (Seasonal)

-High volume commercial and residential package deliveries

-Load/sort packages on belts and trucks when needed

Xerox, Cherry Hill, NJ Sept. - Nov. 2013

Benefits Service Representative

-Three-month assignment -- 2014 Employee Benefits Enrollment Program for Company’s Clients:

oVerified/Updated employees’ personal information in company database

oReviewed benefit options with employees to insure their understanding of exactly what was available to them

oAssisted with step-by-step online selections

Title Resource Group (TRG), Mt. Laurel, NJ Jun. 2012 – Jul. 2013

Notary Confirmation Representative

-Loan research (Xen Apps Program) to insure loan documents were available for upcoming settlements

-Pre-settlements: notified notaries of loan document availabilities and access

-Updated notaries’ profiles in the system and assisted with resetting their passwords

-Verified attorneys’ placement and confirmation of loan closings to loan processors

-Reviewed daily reports for states requiring attorneys’ presence for closings. Submitted requests for attorneys through the PCN network

Pioneer Recovery/Sallie Mae, Moorestown, NJ Apr. – Jul. 2011

Customer Service/NJ Division of Taxation (Seasonal)

-Assisted homeowners applying for the Homestead Rebate benefits by answering questions regarding their past due taxes, navigating the application process

Independent Contractor, Burlington County, NJ Jan. 2007 – Jan. 2012

Sales and Marketing

-Product demonstrations and promotional sales

-Educate consumers in retail stores and supermarkets on benefits of various manufacturers’ products through product samplings, demonstrations and literature distribution

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