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Customer Service Sales

Location:
Tucker, Georgia, 30084, United States
Posted:
April 05, 2018

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Resume:

VIVIAN K.ROAN

**** ***** ** ******, ** *****

404-***-****

ac41ra@r.postjobfree.com

S U M M A R Y :

To obtain a position as a team-player in an organization where I can utilize my data entry and customer-service experience to learn and add value. S K I L L S :

Proven ability to multi-task in a fast paced environment.

Friendly and polite with excellent customer service skills.

Relates well to other people, committed team player.

Exceptional communication and organizational skills.

Progressive knowledge of mobile devices/tools such as iPad, iPhone and Android software, etc. E X P E R I E N C E:

Call Center Operator Intralot, Inc. Duluth, GA March 2017 – Present

Manage 200+ inbound phone calls from Lottery retailers

Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions

Dispatch technicians as appropriate for on-site repairs

Understand help desk operations, tools, methodologies and processes

Accurately document each call with notes and steps taken during all calls

Send out daily reports using Microsoft Excel and Word

Communicate with the Operations team using Skype to troubleshoot with Lottery retailers Sales Associate Catherine’s Tucker, GA January 2017 – March 2017

Assist in the day to day operations to achieve targeted productivity, sales and profitability

Ensure world class customer service, store image and merchandise presentation

Be entirely committed and passionately dedicated to personal sales excellence

Restock and label items on the floor

Maintain a clean and orderly check out area while promoting perks card and credit card Sales Support Specialist Elavon, Inc. Dunwoody, GA February 2016 – July 2016

Provided administrative support and assistance to a centralized sales function by helping business partners and co-workers prepare and process new customer accounts within the company’s policies and procedures

Reviewed and authorized a minimum of 15 forms an hour resulting in 80 equipment forms a day

Managed and recorded 17-40 voicemails on a monthly basis resulting in excellent customer service and happy clients/merchants

Reviewed and logged 40+ application forms on a bi-weekly basis resulting in managing new customers

Clerk Cashier CVS Pharmacy Atlanta, GA August 2015 – October 2015

Received payment by cash, check, credit cards, vouchers or automatic debits

Displayed general product knowledge of all categories

Stocked and restocked shelves

Processed photofinishing orders

Prepared damages: document counts and item numbers, sealed trays Sales Associate Bath & Body Works Snellville, GA April 2015 – July 2015

Supported a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences

Built customer loyalty by converting customer relationship marketing and customer capture

Maintained awareness of all sales, promotions and applicable ringing procedures

Resolved customer complaints and answered customer inquiries E D U C A T I O N :

Year Up Desktop Support Training Atlanta, GA September 2015 – July 2016

Accrued 200+ hours of hands-on training in Computer Applications Relevant courses include: Business Writing, Public Speaking, Hardware, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and Operating System Graduate

Druid Hills High School, Atlanta, GA (2009 – 2013) R E F E R E N C E S :

Available upon request.



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