Customer Service Professional Experience

Deborah McMahan

Knoxville, TN ~ (***) *** - ****

*********@*****.***

www.linkedin.com/in/debbie-mcmahan-26877982

Extensive experience in credit with broad range of skills in operations and process improvement. Handle crises situations with delicacy by employing perception and situational discernment. Areas of Expertise:

MS Office

Risk Assessment

SAP

Supply Pro

Data Analysis

Financial Management

Scheduling

JB Hunt

Time Management

Notary

Professional EXPERIENCE

WHIRLPOOL CORPORATION, Knoxville, TN

SR Credit Specialist Handled $3-4 Million in credit receivable portfolio in 2016 while keeping past dues at minimum. Served as Mentor Credit Training Expert. Made decision in timely manner for customers, order desk and market managers.

Eliminated manual billing and enabled easier tracking of appliances by consolidating trade customers into 1 database.

Worked with customers on daily basis, delivering best customer service, resulting in high level of repeat business.

Created LEAN process for each Customer, capturing individual needs and achieving high level of customer satisfaction.

Streamlined process for cash applications, enabling easier processing of complicated checks.

Created and presented credit training presentation to new hires, ensuring adherence to company policies and procedures.

Collaborated with team, achieving positive results and integrity.

Shifted priorities, minimizing interruptions to operations when market demand changed.

Increased company safety by aiding in creation of new emergency action team.

PROFESSIONAL CERTIFICATES

Green Belt: Problem Solving Certificate

Green Belt Training in Problem Solving. Objective of ccOPEX

Getting LEAN, 5 Y's

Thought Map How we (credit) can get more out of less

What processes can we change, rearrange, update, to cut the fat

SPECIAL ASSIGNMENTS / PROJECTS

Mentor Training

Lead of Knoxville Action Safety Team- Whirlpool.

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