Claims, Customer Service, Data Entry

KELLI EMIG

*** ***** **. ** ***** Rapids, IA ****5 319-***-**** *********@*****.***

Objective

To obtain a position with a well-established business in which I can advance my career.

Education

HIGH SCHOOL DIPLOMA JUNE 2008 METRO HIGH SCHOOL

SKILLS & ABILITIES

ETHICAL APPROACH

RESOLVED CLIENT CONFLICTS

SUPERIOR ATTENTION TO DETAIL

ACTIVE LISTENING SKILLS

CONTRIBUTED TO COMPANY SUCCESS

POSITIVE CUSTOMER EXPERIENCES

DATA ENTRY

TEAM PLAYER

CUSTOMER SATISFACTION

CUSTOMER ASSISTANCE

QUICK LEARNER

ENERGETIC WORK ATTITUDE

DEDICATED REPRESENTATIVE

PROFICIENT IN CASH MANAGEMENT

PRODUCT ASSISTANCE

MULTI-LINE PHONE TALENT

MS WINDOWS PROFICIENT

EXCEPTIONAL COMMUNICATION SKILLS

PROFESSIONAL SUMMARY

Claims Specialist versed in customer support in high call volume environments. Superior

computer skills and telephone etiquette. Self-motivated with exceptional communication and

computer capabilities.

Qualified Customer Service Representative with 5 years in fast-paced customer service and

call center environments. Personable and professional under pressure.

Motivated to stay on task and work productively as a team player, as well as, independently.

Ability to multi-task and effectively meet deadlines.

Received many acknowledgments for going above and beyond providing excellent service to

customers.

EXPERIENCE

OCTOBER 2017 – DECEMBER 2017 Break A Production / Cole’s North Liberty

Was trained on multiple machines in order to relieve operators for breaks

Emptied waste buckets

Started and set up machines for production every morning

Prepared pallets for recipe production in dry goods

Sanitation

JANUARY 2017- OCTOBER 2017 Insurance Claims Specialist / Toyota Financial Services / Cedar Rapids, IA

Data Entry

Active Listening Skills

Strong Organizational Skills

Positive Customer Experiences

Customer Assistance

Team Player

Team Member

Interfaced with Clients

Processed Gap Insurance Claims

Manned the Assist Line for Representatives with Questions

JULY 2014 – DECEMBER 2016 Intermediate Claims Examiner / Transamerica of Cedar Rapids, IA

Developed a reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving complications on the spot.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Learned, referenced and applied product knowledge information.

Examine death claims for beneficiaries making a claim on annuity policies.

Perform outreach to customer for missing information on their claim, or to answer any questions when needed.

Research information regarding the beneficiaries or the policy holder.

Sending out letters and making calls following within Unfair Claims Act.

Work with the legal department when issues arise on claims which need to be discussed legally before handling.

AUGUST 2011 – APRIL 2014 Resolution Specialist / APAC- Express Scripts / Cedar Rapids, IA

Strong Organizational Skills

Data Entry

Active Listening Skills

Positive Customer Experiences

Defused volatile customer situations calmly and courteously

Gathered and verified all required customer information for tracking purposes

Maintain good relations with clients / patients / doctors

Answer and assist the reps with questions about accounts and new procedures

Communicated with upper management regarding accounts

Build authorizations for medications for patients, doctor’s offices, and or the pharmacy

Maintain good conversation with caller, trusted with important information and medication, making sure patients can get their medications, answering questions about pharmacy benefits

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