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Customer Service Manager

Location:
Salisbury, North Carolina, United States
Posted:
April 04, 2018

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Resume:

BEVERLY SAFRIT

*** ********* ****, *********, ** 28146

Objective

Reliable and adaptable administrative worker with an agreeable disposition and a stellar customer service ethic. Adept multitasker with abilities to handle a number of workplace

Experience

Recruiting/Safety Department, Sharp Transit

10/17 - Present

Responsible for attracting candidates for truck driving positions at seven terminals in six states and matching them to temporary or permanent positions with our company. Assisted HR director on a daily basis. Also responsible for maintaining DOT inspection records and state registration records in BOLT and Intranet, employment verifications, as well as general administrative tasks.

Accounts Payable/Receivable, Staffmasters/Sharp Transit

06/17 – 10/17

Responsible for attracting candidates for truck driving positions at seven terminals in six states and matching them to temporary or permanent positions with our company. Also responsible for maintaining DOT inspection records and state registration records in BOLT and Intranet, employment verifications, as well as general administrative tasks. Started as a temporary employee and was hired on fulltime.

Escalations Specialist, Staffmasters/Electrolux

06/16 – 05/17

Ensured beginning to end resolution of all assigned dispatch escalation calls. Updated and disseminated servicer trends to Service Administration team to decrease service gaps across the U.S. Communicated escalation trends to Warranty/Audit Team to decrease fraudulent claims. Daily use of Excel, SAP, Service Power, as well as Microsoft Suite.

Office Manager, Hope Greenhouses

03/13 – 03/16

Maintained computer and physical filing systems. Received, screened, and routed all calls for bulk produce orders. Managed small staff to assure daily operations were a success. Handled heavy daily flow of paperwork and invoicing.

Phone Representative, National Kidney Services

01/11 – 03/13

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up to date knowledge of sales and store promotions. Served as the liaison between the public and the company.

Administrative/Clerical, Trinity Restoration Services

06/04 – 01/11

Oversaw daily office operations for staff of five. Prepared and distributed payroll for staff of five. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases.

Education

Rowan Cabarrus Community College

Mount Pleasant High School



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