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Customer Service Sales

Location:
Carmona, CALABARZON, Philippines
Posted:
April 06, 2018

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Resume:

LLOYD M. LACUMBES

E-mail Address: ac417x@r.postjobfree.com

Mobile No: +63-917*******

CAREER OBJECTIVE

To be able to practice the knowledge I have gained from years of constant learning through formal education & experiences, to develop my potential to its utmost level, to succeed in my chosen field with determination, perseverance and hard work and to be an asset to an organization.

PROFESSIONAL EXPERIENCE

Online English Instructuctor November 08, 2014 – December 08, 2017

Bibo Global Opportunity, Inc.

8F King's Court Bldg. I, Chino Roces Ave. cor. Dela Rosa St.

Makati City, Philippines

Provide instruction to students on using English as a Second Language using a distance-learning format.

Utilizing the Learning Center’s ESL Software system to oversee operational and academic functions

Communicate clearly and concisely with foreign students, recognizing students from diverse cultures.

Interact in a friendly and patient manner with students from different cultural backgrounds, students of all levels of language proficiency, and students who may have disabilities

Present standard American English language clearly and serve as a linguistic model for students

Support Management team for Student’s learning operation. Updating Instructor’s lesson notes for student’s performance evaluation.

Help Desk Infrastructure & Facilities Management Officer January 26, 2014 – April 15, 2014

Engineering Maintenance Company (EMCO)

Airport Road

Doha City, Qatar

Handles incoming correspondence by providing accurate information for the continuous running of equipment and machinery in the maintenance facility.

Utilizing CAFM & Empuror Database Facility Management Software systems to oversee routine maintenance and organize repairs. Involved in control and monitoring devices and occasionally in the manufacture of items that will help in maintenance.

Assign service work for Service engineers and Follow-up of spare parts and closing of service orders. Prepare After Market performance

Support aftermarket team for routine operation. Updating service history for all machines

Following up parts orders and tracking parts order from factory, availability and customer credit status to direct invoice to avoid high stock level

Catering & Convention Services Coordinator October 15, 2011 – October 15, 2013

Da Tale’ Restaurant & Catering Services

Mandaluyong City, Philippines

Maintain order and ensure adherence to safety rules of the restaurant. Verify credentials of patrons desiring entrance into and permit only authorized persons to enter.

Provide information on restaurant policy, facilities and other customer related issues and assists in emergency situations.

Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.

Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.

Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.

Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.

Customer Support Team Manager – Installation Team June 10, 2008 – June 15, 2011

Work Control Department

Xerox Emirates L.L.C.

International Media Production Zone, Dubai, United Arab Emirates

Continuous achievement of excellent customer service by providing accurate information on operational requirements, equipment maintenance & related support of Xerox products and services including hardware, software and post sales office solutions.

Conduct research and company survey to determine efficiency of managerial policies towards engineers performance and customer satisfaction

Conducts assessments and propose improvements to methods, systems and procedures in record management and operations.

Fast and good adaptation of the Xerox VALE /SAP system data base for call allocations to respective Engineers in their geographical assignments for services such as machine breakdown & troubleshoot in the whole UAE

Plan the reorganization of the operations of the service department’s Installation of machines from Production, Color, Phaser and Multi-Funtion printers & Measurement of their corresponding productivity under the guidance of the installation team’s strategic planning

Reports directly to the Service Director and provide dynamic and regular interaction between Departments such as Sales, Distribution, Logistics, Finance and System Support Teams.

Travel Correspondent / Tour Operator

Solar Empire Travel & Tourism L.L.C. April 2008 – June 10, 2008

Bur Dubai, Dubai UAE

Arranges hotel and restaurant reservations & visas for both outbound & inbound travel

Coordinates with branch offices in Egypt, Taiwan & China to ensure smooth travel procedures & arrangements

Negotiates agreements, rates, services & incentives with travel vendors & hotels to ensure the best corporate rates are offered by the company

Manages relationships and contracts with travel agencies, hotels, restaurants, & ground transportation.

Stock Transfer Agent February 2004 – September 2007

Customer Support Center Department

Mellon Investors Services Account

Advanced Contact Solutions Inc.

Makati City, Philippines

Handled incoming correspondence by providing exceptional customer service to prospective investors & current stockholders of Mellon Investor Services

Handled inquiries for Stock Forecasting, Account Status, Legal Transfer, Tax Computation & Customer Complaints of stock companies trading in New York Stock Exchange

Prepare investment strategies for clients to achieve financial goals and guide them in managing their portfolios

Carry out investment orders by buying and selling stocks, bonds, treasury bills, mutual funds and other securities for individual investors, pension fund managers or companies such as banks, trust companies and insurance firms

Customer Service Executive August 2003 – January 2004

ContactPoint Outsource Services Inc.

Emerald Avenue, Ortigas Center

Pasig City, Philippines

Handled outgoing correspondence by providing services to clients which includes sales, customer complaints & inquiries through the ff: campaigns such as:

Logic Mortgage Services – Implement advertising campaign in mortgage services in the US.

Market Solutions Business to Business – Hosts website launch for products promotion

Simple Escapes Travel Package – Advise client on different tourism advantages

Knowledgeable in creating strategic plans against competitors.

Demonstrate awareness of current advertising and marketing campaigns, product launch and promotion for business contracts in universities, educational institutions & corporate offices

EDUCATION

1996 – 2002 Bachelor of Science in Medical Radiation Technology

DE LA SALLE UNIVERSITY

College of Medicine

Dasmarinas, Cavite, Philippines

Distinction: 2002 Class Honor's List: Academic Subject

Distinction in Medical Terminology and Patient Care,

1st Term, SY 1998-1999. 2nd Term 1999-2000

Training: XEROX LEAN SIX SIGMA

MANAGEMENT TRAINING COURSE

Yellow Belt Level 1

Morestream University / Xerox Corporation

24 May 2010 – 24 June 2010

CAREGIVER TRAINING PROGRAM

STANDARD FIRST AID TRAINING & BASIC LIFE SUPPORT

Phil-Asia Trade Test & Training Center

Manila, Philippines

May 2003 – July 2003

PERSONAL INFORMATION

Date of Birth: September 27, 1980

Place of Birth : San Pedro, Laguna, Philippines.

Languages Spoken: English and Filipino

Hobbies and Skills: Music enthusiast

Enjoys reading

Surfing the net

Computer literacy

Driving skill

Facilitating and coordinating.



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