Supply Chain Director, LATAM Region

DIANA GARZON

Weston, FL 954-***-****

***********@*******.*** www.linkedin.com/in/diana-garzon

STRATEGIC SUPPLY CHAIN AND IT LEADER

Transformational leader and change agent with deep understanding of enterprise strategies. Deep knowledge and capabilities to improve sustainable growth for multiple business units. Executive visionary and high-performance leader with keen ability to understand business fundamentals, supply chain operations and how technology can support, improve and affect the marketplace, customers and patients. Exceptional knowledge and experience within the Latin American healthcare environment. Bilingual English and Spanish.

Strategic Planning Lean Management Organizational Design & Build Operation Automatization Cost Improvement Program / Project Management Multi – Site Operation IT Enterprise Architecture Roadmap

BAXTER HEALTHCARE CORPORATION, LATAM REGION – Miami, FL 2007 – 2017

Supply Chain Director (2013 – 2017)

Customer Service Latin America, Puerto Rico and Caribbean

4 Direct reports, 91 indirect reports

Directed all aspects of LATAM Customer Service operations, policies, objectives and strategic initiatives; including Customer Service globalization / standardization, E-Commerce and Customer Connectivity.

Improved customer service operations with assessment and re-design of CRM and centralization project, ensuring service levels and contributing with $400K yearly savings.

Streamlined and reduced extra SC costs in Mexico implementing Total Delivery Profit (TDP) program, analyzing and creating integral action plans to support hospitals / institutional customers and patients with product deliveries.

Created LATAM E-Commerce council to increase the use and adherence of electronic sales orders tools throughout region obtaining 6% of total sales via E-Commerce channels.

SC México Cluster Director (Interim) (2016 – 2017)

6 Direct report, 250 Indirect reports

Led finance, operations and strategy results for Mexico Supply Chain Cluster performing customer services, demand and supply planning, warehouse and distribution operations and exportation of finished goods to US. Geographic area of responsibility included all of México, Guatemala, Panamá, Costa Rica, Puerto Rico and Caribbean.

Improved 10% forecast accuracy and service levels in Key Customers by implementing S&OP process and methodology.

Implemented new Supply Chain distribution model in Venezuela without disruption to deliveries for home patients and Hospital / Institution.

Improved service level in Puerto Rico from 35% to 55%, based on new supply and sourcing strategy.

Reduced 30% in complaints and improved DSO (5 days) by implementing global pilot of Mobility Project part of Global Digitalization program.

PNL 2016 “Galardon Tameme” Mexico Logistic Aware by Distribution center implementation.

Supply Chain Director LATAM, Strategic Initiatives and Programs (2013 – 2016)

2 Direct reports, 25 indirect reports

Transformed supply chain in Latin America into high-performance organization. Oversaw strategic plan of supply chain for LATAM, defining, designing and implementing processes, systems and technologies.

Saved $2MM with TANTUM Mexico Project: Developed new strategic logistics network for Mexico City and Cuernavaca, consolidating 5 distribution centers in one Distribution center, reduced head count.

DIANA GARZON 2

Implemented Green Logistic at site; improved standards of quality in warehouse operation and product relabeling.

Defined, designed and implemented Warehouse Management System pilot model for LATAM region. Improved operational processes, alignment processes and service level between WH and Transportation, reduced head count and operational shift and improved layout design saving $400 yearly in warehouse capacity.

Led integration of major acquisition of Gambro Health Care Inc. in LATAM Supply Chain operation; 4 supply chain areas including customer services, planning 4 warehouses and transportation without operational disruption and saving approx. $3MM in supply chain cost.

Reduced Spare parts inventory of $1.8MM by implementing innovative technology, aligning demand and supply processes. Refined organizational structures in 13 countries in LATAM Region.

Re-designed and implemented new supply chain model in Brazil Operation, including warehouse, transportation, materials flow; reduced operational costs by 10% and improving service level from 25% to 95%.

IT Plan & Build (PMO) LATAM Sr. Manager (2007 – 2013)

4 Direct reports, 31 Indirect reports

IT Portfolio manager for Latin America functions including Finance, Human resources, Quality, Supply Chain and Commercial.

Consolidated IT Plan Build structure as unique team in LATAM, with high performance and successful project deliveries in all countries.

Designed and defined new IT platform to support successful Finance Back office centralization in Costa Rica (BAS) and Payroll outsourcing model in Canada and LATAM.

Implemented CRM Commercial Platform using SalesForce trchnology in Brasil, Chile, Argentina, and Puerto Rico to improve Sales productivity and Customer and market Knowledge and expectations.

Implemented SalesForce Customer service and call center functionality to centralize Customer Services unction in Colombia, ensuring service levels and complaints process for al customer and Patients in Colombia, Ecuador, Chile and Argentina.

Implemented More than 10 BI (Business intelligence projects) to support financial and commercial decisions in all areas of company.

Projected management SDLC methodology standardized with Global model and methodology, reducing errors and cycle time in global projects.

Implemented Regional and local steering committee to follow up IT Roadmap and aligned with local strategy.

Ensured compliance to regulatory and quality standards (e.g. Risk Managements process, systems validation and local requirements by countries).

Developed strong collaborative relationships within IT and with business partners, including senior levels to understand long-term business strategies.

Assessed and defined EMR (Electronic Medical records) for RTS Renal Clinics in Latin America.

BAXTER IINTERNATIONAL INC., ANDEAN REGION – Cali, Colombia 1991 – 2007

IT Manager (2004 – 2007)

3 Direct reports, 54 Indirect reports

Drove innovation, standardization and efficiencies in Andean Region (Colombia, Ecuador and Peru) to ensure business and functional areas had adequate and cost-effective technologies to obtain its goals.

IT Leader in major transformation project to convert convention function-based organization to Process based organization.

DIANA GARZON 3

Provided Baxter Colombia with integrated system / IT platform (Siebel and Cognos) that allowed to interact with customers and patients, by attracting and retaining those that allowed to have sustainable and profitable business over time.

Successful IT RTS business integration in Baxter Colombia, eliminated redundancy and implemented unique platform to support Medical devices and Health care models.

IT PMO (2001 – 2003)

Responsible for management and to lead project manager team to Colombia

8 Direct reports

ERP JdEdwards (Manufacturing, Supply Chain and Finance functionalities)

ERP Back Office Renal Clinics (Supply Chain and Finance)

EMR Clinic Record Patients (Local tool prescriptions, schedule, clinic history, patients information)

Dendrite Commercial tools

Sales compensation

Productivity Process paperless (Lotus note tools flows and documental controls)

Infrastructure & Operation (IT) Supervisor Cali, Colombia (1998 – 2001)

Critical System (Manufacture) Supervisor Cali, Colombia (1997 – 1998)

Field Service Engineer (Marketing) Bogotá, Colombia (1991 – 1997)

TECHNICAL SKILLS

Lean Management / Six Sigma and systems integration.

Green belt certificated

ITIL, SDLC, Agile

PeopleSoft, JDEdwards, Swisslog, DataGuru, Siebel, SalesForce, Could strategy

EDUCATION

ELECTRONIC ENGINEER, Antonio Nariño University, Bogota, Colombia

NETWORKING AND TELECOMMUNICATIONS, Icesi University, Cali, Colombia

Project Management Qualified, Icesi University, Cali Colombia

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