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Customer Service Safety

Location:
Delhi, India
Salary:
Negotiable
Posted:
April 06, 2018

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Resume:

Neha Bhatia

H/No **/**, *rd Floor, Old Rajinder Nagar, New Delhi 110060

Email: ac411o@r.postjobfree.com, MOBILE NO: +918*********

OBJECTIVE

Friendly, caring and service-oriented individual seeking a suitable position who shall bring strong hospitality and customer service skills to achieve the highest level of satisfaction.

QUALIFICATIONS & SKILLS

• Over 8 years’ experience in airline industry

• Flight Attendant Training (SpiceJet Airlines)

• First-aid and CPR Certified

• Good hospitality skills for presenting food and drinks

• Able to sell different products on-board

• Excellent know-how of passenger safety protocols and flight emergency procedures

• Proven ability to help people with special needs such as children and disabled passengers

CORE COMPETENCIES / PERSONAL QUALITIES

• Able to work efficiently in a team environment

• Good communicator; demonstrated ability to communicate with people from a variety of cultures

• Responsible, realistic, and dependable

• Customer-focused approach

KEY ACCOMPLISHMENTS

Implemented security procedures and the confirmation of safety measures together with cabin and crew members, performed security sweeps sporadically all through the flight

Coordinated the service arrangements together with food and beverage and shopping on board

Completed safety inspections before takeoff and landing consistent with company practices and DGCA regulations

Initiated and implemented a prompt expense reporting system inclusive of stocking details that led to availability of ample on board stock at all times

Devised a manual for safety protocols and facilitation of customers in usage of various entertainment systems

WORK EXPERIENCE

Flight Attendant Spicejet, Gurgaon, Since 3rd’Jan’2008 – 11th Aug'2017

Welcomed passengers, explain and explained flight safety procedures

Served food and beverages to passengers and made flight announcements

Ensured that all essential supplies are on board

Ensured safety of passengers during take-offs, landings and emergencies

Sold and marketed products of different companies during flight

Assisted the flight and ground crews

Informed and educated passengers on any unforeseen circumstances

Checked the condition of the aircraft cabin

Provided emergency help to crew and passengers when essential

Cabin Service Attendant

Assisted in maintaining aircraft stock supplies and cleaning

Reported any service or stock expenses discrepancy to PIC

Maintained the entertainment systems in orderly and functional condition

Replenished and cleaned toilets

EDUCATION

ICOM from Ranchi University(2004-2006)

BBA from NIMS(2010-2013)

PERSONAL DETAILS

DATE OF BIRTH: 03/02/1987

MARITAL STATUS: MARRIED

GENDER: FEMALE

MOBILE NO: +918*********

LANGUAGES KNOWN: HINDI, ENGLISH and BENGALI

SALARY EXPECTED: NEGOTIABLE



Contact this candidate