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Technical Support Help Desk

Location:
Birmingham, Alabama, United States
Posted:
April 03, 2018

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Resume:

GABRIEL A. DUNCAN

*** **** **** *****

Irondale, AL 35210

205-***-****

ac40uh@r.postjobfree.com

https://www.linkedin.com/in/gabrielduncan/

NETWORK ANALYST TECHNICAL SUPPORT REPRESENTATIVE

Support Representative for 8 years with a positive track record of meeting and exceeding expectations in given workload. Takes pride in being punctual and being efficient/accurate in my work.

PROFESSIONAL EXPERIENCE

Geek e Tek 2015 -Pres

Owner

Troubleshooting and repairing PCs/Laptops

Gave Help Desk Support to clients

America’s First Credit Union 2014 – 2015

Network Support Analyst

Help Desk Support to employees of the company

Repairing/Troubleshooting PCs and Laptops

Traveled on site to the local branches to troubleshoot PC/network issues

Used Remedy ticketing system

Call Center Environment

Kelly Services, Inc 2014 - 2014

EarthLink Internet Business 2013 – 2013

Bright House Networks 2010 - 2013

Technical Support Representative

Answered calls from customers to troubleshoot modems

Used Remedy ticking system

Troubleshot Apple Products (i.e. phones,tablets,laptops,computers)

Call Center Environment

EDUCATION

Diploma – Shades Valley High School, Birmingham, AL

DeVry University, Associates Degree – Network Systems Administration

Technical Skills

Remedy Ticketing System

Windows 7-10

Windows Server 2008

Comptia A+



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