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Customer Service Mental Health

Location:
Accra, Greater Accra Region, Ghana
Salary:
$1500
Posted:
April 03, 2018

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Resume:

MPARE AKOSUA G

P.O Box CT ****, Cantonments

E-mail: ac40ss@r.postjobfree.com

Mobile Phone: 026******* •Residence: 054- 1513005

PROFESSIONAL EXCELLENCE SUMMARY

More than two years of diversified experience with increased leadership skills and abilities in public relations, Corporate communications, Customer service, corporate social responsibility and media relations demonstrating a strong background in supervision, corporations and nonprofit organizations

Strong communicator, ability to articulate clearly with the written and spoken word. Confident, quick learner, persuasive and a quick thinker

Ability to describe and translate complex information

Goal-oriented team member, resourceful writer and creative multimedia designer utilizing Canva, Issuu & Adobe Spark

Persuasive interpersonal skills; strong attention to detail.

Proven proficiency in Microsoft office tools, planning and executing, problem description and solutions and the capability to administer working teams.

AREAS OF EXPERTISE

Media and Public Relations

Project Management

Communications

Corporate Social Responsibility

PROFESSIONAL BACKGROUND

AIRTEL GHANA

CORPORATE COMMUNICATION ASSISTANT – 2017 TILL DATE

Responsible for generating communication materials like press releases, photo story, Q&A’S and media alerts.

Provided on-site event support like product briefings, trade shows and executive interviews

Developed documents for a variety of internal and external Corporate Communications

Handled various Corporate Communications activities like planning development, media relations execution and trade show support

Supported in generating the strategies of internal communication related with business activities of the organization

Worked with local and regional media partners and agencies to improve and increase media coverage.

Successfully managed external stakeholders to ensure the best image of Airtel Ghana.

Plan, coordinate and evaluate media and constituent relations for Airtel Ghana

Executed 100 days visibility Communication & Engagement plan for the New CEO OF AirtelTigo.

Prioritize communications and public relations needs and direct appropriate and timely response to media and constituent inquiries.

Supervision of two ( 2) National Service Personnel’s.

AIRTEL GHANA

CORPORATE COMMUNICATION ASSISTANT -2016 –2017 (NATIONAL SERVICE PERSONNEL)

Responsible for creating an effective communication plan and provide content for various departments.

Manage newspaper vendor, blinks protocol services to ensure timely delivery of their deliverables within budget

Special projects to engage employees and make them great brand ambassadors

Provided on-site event support like product briefings.

Executive Committee Monthly report

Editor of the monthly newsletter

Daily Media tracking and reporting

Media handling and management

UNIBANK GHANA

CUSTOMER SERVICE AMBASSADOR – MAY 2015 – JULY 2015 (INTERNSHIP)

• Making to inbound and out bound call to customers

Assisting customers at the banking hall by feeding them information about both old and new products.

Assisted in doing call over after work

Conduct mystery calls on call etiquette and on new products. ( INCOME)

SDA HOSPITAL (Koforidua)

RECORDS DEPARTMENT– MAY 2014 – AUGUST 2014 (INTERNSHIP)

Assisted patients to find their folders.

Developed employee volunteering programs to assist in the implementation of the education and other initiatives.

Created new folders for patient.

Input the information on a excel sheet

CENTRAL HOSPITAL (Koforidua)

HEALTH ASSISTANT (MENTAL HEALTH UNIT) - MAY 2013 – AUGUST 2013 (INTERNSHIP)

Conducted Mental health examination (MHE)

Convinced the patient to take their drugs.

Established rapport with the patient for easy communication and treatment.

ALL GOOD DRIVING ACADEMY & TRANSPORT SERVICES LIMITED (Koforidua)

PUBLIC RELATION OFFICER (PRO) - APRIL 2007 - OCTOBER 2007

Developed strategies to promote awareness of the company

Feed information to new client.

PROGECTS AND ACHEIVEMENTS

Jargon Busters (Compiled all the jargons in the company which helped the staff to be conversant with the jargons being used at the work place.

Knowledge series (This project equipped employees with more knowledge on all the products in the company making them great brand ambassadors.

Contributed to the professional development of two (2) National Service Persons attached to the Legal& Corporate Affairs department.

Over 20 customers become abreast with both new and old product.

Patients were always calm due to my communication skills and customer service skills.

Most of the patients became very open and more comfortable around me making administering of drugs easier and communication as well.

Got 10 clients to sign up with the driving school.

ACADEMIC BACKGROUND

University of Ghana, Degree (BA Psychology & study of religion). 2012- 2016

Ofori Panin Senior High School, WASSCE (General Arts). 2008-2012

LANGUAGE SPOKEN

English

Twi

Basic French

REFERENCES

Richard Ahiagble, Group Head, Corporate Affairs (Media General Ghana)

TV3, Accra

Telephone +233-********

Email, ac40ss@r.postjobfree.com

Kwame Annor,Chief HR Director (AirtelTigo Ghana)

GNATS Heights Ridge, Accra

Telephone +233-*********

Email, ac40ss@r.postjobfree.com

Maame Dufie Cudjoe, CSR Manager & Internal Business (AirtelTigo Ghana)

GNATS Heights Ridge, Accra

Telephone +233-**-***-****

Email, ac40ss@r.postjobfree.com



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