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Sales Customer Service

Location:
Elizabethtown, Pennsylvania, 17022, United States
Salary:
100000
Posted:
April 03, 2018

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Resume:

Jeffery D. Schaum, MBA, CMA

717-***-**** *** Pennridge Avenue, Mountville, PA 17554 ac40sn@r.postjobfree.com linkedin.com/in/jeffschaum

Qualifications for Executive Management

Possesses extensive experience in spearheading strategic business planning, development, and execution for private and public organizations of all sizes, from $10M to $500M in sales. Adept at conducting comprehensive analyses and providing insights to meet/exceed ambitious goals for growth and profitability. Effective in facilitating teams and communicating action plans to all levels of stakeholders. Familiar with the consumer products, agriculture, industrial manufacturing, and entertainment industries as well as the wholesale, retail, OEM, and B2C distribution channels. Expertise spans:

- Profit/Loss Responsibility

- Financial Analysis/Reporting

- Budgeting

- Forecasting

- Cost Reduction

- IT Strategy/Management

- Operations Management

- Startups/Turnarounds

- Continuous Improvement

- Risk Management

- Business Mentoring

- Human Resources

- Product/Service Development

- Supply Chain Optimization

- Global Sourcing

- Lean Manufacturing

- Marketing

- Sales

Career Track

SCORE Lancaster – Lebanon Chapter, PA

Certified Business Mentor ...2014 to Present

Provide consultation for small business entrepreneurs and owners. Client base includes start-up companies and turnaround needs for existing organizations.

Assist with business plan development including financial management, marketing strategies, operating processes, and capitalization.

Kreamer Feed, Inc./BJE Realty, LP, Kreamer, PA

President & Chief Financial Officer 2012 to 2014

Recruited by this $125M animal nutrition, feed, and poultry growing organization to design an organic growth strategy and build corporate infrastructure (processes, staff, IT) in support of that growth. Oversaw operational and financial performance. Worked with lending institutions to optimize capitalization.

Acquired capital and spearheaded the construction of a new organic feed mill that allowed for a 2x increase in manufacturing capacity, which was forecasted to produce an additional $1.2M in operating cash flow annually.

Implemented a sales and operations planning process that fueled 10% revenue growth in the first year.

Established an inventory management program that reduced shrink $200K in one year.

Researched and began the implementation of an ERP system for the feed division.

Created a succession plan and mentored the family’s third generation to provide future leadership of the business.

Pennfield Corporation, Lancaster, PA

Chief Operating & Financial Officer 2008 to 2012

Managed finance, accounting, production, logistics, and IT functions for this $200M agribusiness and food distribution company. Forged relationships with banking partners to optimize cost of capital. Worked with nutritionists and mill staff to minimize product costs while maintaining quality.

Guided the company through several strategic acquisitions and divestitures, which delivered $20M in additional revenue and $25M in cash.

Led an initiative to construct a new organic poultry mill and market a new line of products that generated $30M in incremental revenue in the first year.

Positioned the company for participation in a captive insurance plan that decreased annual insurance costs $175K and produced $300K in equity in the plan in the first two years.

Partnered with production, procurement, and finance staff to develop a commodity risk management process and policy that resulted in cost avoidance of $2.5M during the volatile 2008/2009 market.

Continues

Jeffery D. Schaum, MBA, CMA

Page Two 717-***-**** ac40sn@r.postjobfree.com linkedin.com/in/jeffschaum

Career Track, Continued

York College of Pennsylvania, York, PA/Harrisburg Area Community College, Harrisburg, PA

Business Advisor/Professor/SCORE Counselor 2006 to 2008

Applied education and business expertise to support business students and aspiring entrepreneurs in reaching goals for personal development and professional success.

The Pfaltzgraff Company, York, PA

Chief Operating Officer 2000 to 2006

Executive Vice President of Operations 1997 to 2000

Director of Accounting & Controller Prior to 1997

Served as a senior officer of a leading $200M housewares brand. Held full P&L responsibility for global sourcing, manufacturing, logistics, retail, and direct marketing operations, including 65 retail stores and a call center with 100 representatives. Provided insight for strategic planning and profitable growth initiatives. Supported marketing and product development in broadening product/service offerings. Contributed to implementation of an ERP system.

Reduced costs of goods 25% in four years by redesigning the supply chain to supplement domestic manufacturing with multiple sourcing facilities worldwide.

Transferred supply mix from US and Mexico to offshore sources and expanded sourcing network from 10 to 50 business partners, including factories in Asia, South America, and Eastern Europe.

Right-sized manufacturing by consolidating four facilities into one and shifting engineering focus from mass production to short-run manufacturing.

Instituted product development and quality control processes that halved the development cycle and trimmed quality assurance costs 25%, fueling sales growth of 10% over a four-year period.

Redesigned distribution operations to support catalog/web growth, which increased sales $10M annually and lowered distribution cost of sales 2.5%.

Won six new customers and expanded sales $25M by developing a strategy to leverage the company’s unique multi-channel manufacturing, sourcing, and distribution capabilities and personally identifying new business opportunities with OEM, private label, and drop-ship accounts.

Conceived and launched the pilot of a scalable new customized product line, including initial product offering, web-order system design, and manufacturing/fulfillment operations, which was projected to grow revenue $5M in the first year.

Reduced inventory 20% and improved order fulfillment 25% by establishing a sales and operations planning process.

Redesigned manufacturing workflow to incorporate Lean Manufacturing and best practices, which slashed work-in-process inventory 50%, improved quality control 15%, and increased labor efficiencies 10%.

Cut cost of materials 15% by launching a process for supplier certification and quality assurance monitoring.

Instituted standardized performance metrics (GMROI), which reduced nonperforming SKUs 25% (or 3,000 items).

Executed channel and customer profitability analyses to identify gross margin improvement opportunities, with resulting changes to account management yielding a 6% reduction in customer credits and allowances.

Enhanced labor efficiencies, customer service levels, and employee retention by setting goals and developing a performance measurement process (including balanced scorecard and visual display boards) for each corporate profit center.

Credentials

Master of Business Administration, St. Joseph’s University, Philadelphia, PA

Bachelor of Science in Accounting, Elizabethtown College, Elizabethtown, PA

Certified Management Accountant (CMA), Institute of Management Accountants

Certified SCORE Mentor, SCORE Lancaster – Lebanon Chapter



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