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Salesforce Developer

Location:
Medford, Massachusetts, United States
Posted:
April 03, 2018

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Resume:

NANDINI

Certified Admin/Developer

Mobile: 779-***-**** Email: ac40sc@r.postjobfree.com

PROFESSIONAL SUMMARY

* **** ***** ** ** experience in various technologies which includes 6 years of experience on Salesforce.com/Force.com platform in all phases of SDLC, Agile Methodologies and with Two years of experience as a Java Developer.

Creating Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects

Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com

Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.

●Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL.

●Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.

●Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes

using SFDC.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Experience in integrating external web systems with salesforce using REST and SOAP web services.

Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development using JIRA with focus in Object Oriented Programming.

Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.

Expertise in developing, deploying and integrating Salesforce.com CRM.

Experience in Database Design, functions, triggers, DDL, DML SQL queries.

Integrated Salesforce with Informatica using REST API, Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.

Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set

Experience in deploying the AppExchange applications and integrating with third party applications

Assist client with staging and deploying email campaign with in Marketing cloud and worked on Data extensions, Syncing Email with Outlook, Email Alerts, Maintaining User roles, Permission Set.

Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player

Worked on Apttus CPQ configuration and migration.

Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud. Good understanding of Software Development Life Cycle (SDLC), Waterfall and Scrum Methodologies.

Performed data migration from Microsoft CRM to Salesforce CRM, imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.

Experience in Handling Disaster management, performing Drills Which included Backups, and post completion testing of Application using various testing Techniques.

Implemented and utilized Cases for release management.

Capable of rapidly learning new technologies and successfully applying them to projects and operations.

Used the ANT for testing and migrated the code using to the deployment instance after testing and provided support for post-production.

Manage Vendor/Project for Agile release process. Formalizing Business Requirements Design, Tickets, Testing, and Production Release. Post Production support and Successful user adoption.

Salesforce Certified Administrator, Salesforce Certified Platform Developer I.

TECHNICAL SKILLS:

Salesforce.com

Administration

Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Salesforce.com Development

Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML, Aura Framework, Force.com, sales cloud, service cloud.

Languages

Java, JSP, XML, HTML, Java Script, CSS, Apex, JSON, Node JS.

Tools/Utilities

Eclipse, Force.com IDE, Workbench, SOQL Explorer

Databases

MS SQL Server 2005

Software

MS Office, Adobe Photoshop, MS Excel

Operating Systems

Windows 98/2000/XP/2003/vista.

PROFESSIONAL EXPERIENCE:

AGERO- Medford, MA 2017 January-Present

Role: Salesforce Admin/Developer

Project Description:

Agero’s mission is to transform the entire driving experience through an unmatched combination of innovative technology and human-powered solutions. These include breakthrough mobile apps, telematics, and accident management services infused with driving intelligence and designed to bring added safety and convenience to drivers everywhere while driving customer loyalty.

Responsibilities:

Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.

Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic

Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.

Configured Salesforce.com to meet business requirements - including fields, page layouts, approvals and validation rules. Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization

Worked on FORCE.com and ANT Migration tool.

Use Data Loader to insert, update, and bulk import or export of data from Sales and objects and to read, extract and load data from comma separated values (CSV) files.

Integrated data from multiple third-party tools like Jitterbit Data Loader (Query, Delete, Bulk Load), MuleSoft’s (Field Mapping) for data migration purposes.

Developed Apex Classes, VF Pages and Test methods for Lightning design without affecting data in the database using HTML, CSS, Java script.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

Managed Users, Profiles, Permission Sets, Public Groups, OWD, Roles, Sharing Rules and Security Controls.

Dealing with Sandboxes and Change set in various life cycle processes, Bulk API, Test classes, Batch Class.

Familiarity with Source Control - GitHub & Bitbucket specifically

Implemented Salesforce.com customizations and drove user acceptance testing (UAT).

Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes

●Review AppExchange applications for functionality and security risks

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Force.com IDE, Lightning, aura framework, MuleSoft, Jitterbit.force.com, ANT, JSON, CSS, Java Script, service cloud, sales cloud.

Deutsche Bank - 2015 December-2016 December

Role: SFDC Admin/Developer

Deutsche Bank, is a German global banking and financial services company, with its headquarters in the Deutsche Bank Twin Towers in Frankfurt. It has more than 100,000 employees in over 70 countries, and has a large presence in Europe, the Americas, Asia-Pacific and the emerging markets. As of June 2017, Deutsche Bank is the 16th largest bank in the world by total assets. he objects of the company is to transact banking business of all kinds, to promote and facilitate trade relations between Germany.

Responsibilities:

●Developed a Salesforce.com Approval process for the users

●Developed Salesforce.com workflow rules for updating some fields when the user reaches a particular step in the approval process.

●Created Custom fields, Custom objects, Users, Roles and Profiles as required by the application. Implemented some validations for some steps in the approval process by using Validation Rules

●Integration of Salesforce with third party tools like Informatica, Apex Data Loader to get the desired data.

●Administered Salesforce.com applications and migrated code/data from different environments

●Developed Apex Triggers and Test Methods

● Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

●Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales.

● Used the sandbox for testing and migrated the code to the deployment instance after testing using CHANGESETS.

●Customized page layouts for Salesforce.com standard and custom objects.

●Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.

●Created test scenarios in a Sandbox environment, developed code and implemented it on the Production environment.

●Created web services to enable bi directional move of data between SAP and Salesforce using SOAP API over Vistex platform

●Configured SFDC workflow rules, Approval process, Custom Objects

●Used Release Management for Managing, planning, Controlling, scheduling and controlling software build in various stages of testing and deploying.

●Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Apex Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Lightning Components, Test classes, Jira, service cloud, Release Management, Changesets, sales cloud, service cloud.

AIG Insurance, Berkley heights, NJ 2013 October-2015 November

Role: SFDC Developer & Administrator

Project Description:

AIG's corporate headquarters are in New York City and the company also has offices around the world. AIG serves 87% of the Fortune Global 500 and 83% of the Forbes 2000. The company operates through three core businesses: General Insurance, Life & Retirement, and a standalone technology-enabled subsidiary. General Insurance includes Commercial, Personal Insurance, U.S. and International field operations. Life & Retirement includes Group Retirement, Individual Retirement, Life, and Institutional Markets.

Responsibilities:

●Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls

●Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.

●Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.

●Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization

●Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.

●Proactively discover the underlying business goal and needs.

●Maintained Salesforce.com data integrity - including data cleanse using Demand Tools and Dupe blocker.

● Worked in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.

●Provide solutions to problems clients face

●Worked in MOM tracking for follow up on meeting and lead generation.

●Implemented Salesforce.com customizations and drove user acceptance testing (UAT).

●Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes

●Resolved Salesforce.com usage problems.

●Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications

●Conducted Training sessions for End users and testing team.

●Review AppExchange applications for functionality and security risks.

●Have hands on experience with Apttus CPQ and integrating with other third party technology.

●Support change management for all applications in a Salesforce.com instance

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Apttus CPQ.

Santander Bank October 2012 - September 2013

Role: SFDC Administrator/Developer

Project Description:

Santander Bank is a wholly owned subsidiary of Spanish Santander Group. It is based in Boston and its principal market is the northeastern United States. It has $54.7 billion in deposits, operates about 650 retail banking offices and over 2,000 ATMs, and employs approximately 9,800 people. It offers an array of financial services and products including retail banking, mortgages, corporate banking, cash management, credit card, capital markets, trust and wealth management, and insurance.

Responsibilities:

●Involved in Requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.

●Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.

●Involved in preparing the complete Documentation of Work flow for Salesforce

●Worked directly with senior management to establish parameters for designing the system.

●Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.

●Worked on Business processes streamlining and processes re-engineering

●Integrated database with the proprietary software.

●Participated in the training sessions provided by the Salesforce team

●Repaired old MS Access databases to make it “error-free”.

●Generated graphical reports using Macros and Queries

●Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.

●Implemented security and sharing rules at object, field and record level for different users in the organization

●Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.

●Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales

●Involved in preparation of the Training Manual for the releases

●Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Client: INFOR, Hyderabad, India May 2009 -May 2012

Project Description:

Infor is a multi-national privately held United States-based enterprise software company. Headquartered in New York City, Infor focuses on business applications for organizations and delivered via cloud computing as a service. Originally focused on software ranging from financial systems and enterprise resource planning (ERP) to supply chain and customer relationship management

Responsibilities:

●Written low-level design for features Document Creation, Container Creation and Document Relocation.

●Handled assignments in developing UI pages using JSP, Html, CSS and JavaScript technologies for modules in BDMS.

●Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.

●Involved in implementing Value Object Pattern, MVC & Singleton Pattern.

●Experience with Designing, building, documenting and maintaining efficient, reusable and reliable code

●Worked on products like Supply Chain Execution, Workforce management.

●Involved in understanding business requirements and functionality of Cost Management Reporting.

●Involved in drawing the UML diagrams such as Use Case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.

●Customizing the product, realizing various builds and various version of products.

EDUCATION: 2005 -2009

Bachelor’s in Computer Science from Osmania University.



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