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Manager Case

Location:
Houston, Texas, United States
Posted:
April 03, 2018

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Resume:

ANNETTAHILLARDEDWARDS

**** ***************.

SugarLand,Texas 77498

Phone:713-***-****

Employment History

BENEFITS ENROLLMENT ProfessionalEnrollment Concepts Houston, TX COUNSELOR:

**/****/ ******ENT Responsible forthe customersatisfactionlevelof employees withwhich theyinteractforbenefits enrollmentorservices. Maintainclearunderstandingofalllinesofinsurance offeredto ofalllinesofinsurance offeredto employeesbythe employers withwhichPECworks. Generate written solutionsuggestions betterstreamline processes whiledefiningrespective solutions thoroughlyandnot impedingability to accomplish other requiredtasks properinteractionwithallareas ofPECincluding disseminationofnecessaryinformationinanaccurate and timelyfashion.Quickly andeffectivelyutilize the necessary automationto performthe jobfunction(e.g. Selerix, Conduct all business interactionsethicallyandlegally.

BENEFITSPECIALIST: TrustedSeniorSpecialists Houston,TX 08/18/15-08/22/16 Advisedpresentorprospective customersbyanswering incoming calls onrotatingbasis;operatingtelephone equipment automaticdialingsystems, andothertelecommunications technologies.Influencedcustomersto buyorretainproductor servicebyfollowinga preparedscriptto give product references information.Documentedtransactions bycompletingformsand recordlogs.Maintainedoperationsbyfollowingpolicies and procedures.Reportingneededchanges.Maintain quality service followingorganizationstandards. Contributedto teameffortby accomplishingrelatedresults as needed.

CustomerService Rep:

05/2011 - 08/2015 StewartLendingServices Houston,TX Contactedhomeownersandassistedthemwiththe multiple documents theyneedto be eligible forassistance. Also,was movedto variousdepartments to helpwith the Short Sales Process.Howeveralso scannedindocuments to be mailedout to everyhomeowner.Also evaluatedfinancialpositionof ofmortgagors to determine appropriate workout options. Updatedeachhomeownermodification/AgreementStewart

Home Retention.Documentedtransactionlogs.Also evaluated brokerprice opinionsandappraisals to assume adequate collateralofthe securityinvestments are maintained Case Manager:

08/2009 - 05/2011 UnitedMethodist Case Management Lake Charles,LA Workedas skilleddisastercase managerto give consistent and quality care to clients affected bydisasterbyfullyengaging clients in the process. Deliveredguidelinesof case management, minimize barriersto recovery, reducedduplicationofbenefits andempowerdisasterofbenefits and empowerdisaster

survivors.Obtained necessaryclient consent to contact organizationsinorderto address needs.Conductedclient home visits to gatherinformationandtohelpidentifyclient needs, conductedintakeandassessment, and developmentof

individualclient recoveryplans. Researchedcommunity resourcesforpotentialclient referrals.Accessed needed services,date client files in CANrecords,monitoredand documentedclient progress. Providedregularreports of caseworkactivities. Progress andproblemsto supervisor.Closed casesappropriately as case plans are implemented;completed case closure documents.

ClosingPresenter:

09/2005 08/2009 First AmericanTitle Lake Charles,LA Presentedclosingdocuments to homeowners in conjunction withThe RoadHomeProgram, includingCompensationGrant, AdditionalCompensationGrant,and Elevation.Attendedweekly meetingswithstaff to meet formonthlyquota. Carriedoutsales closing,which includedoption2andoption3. Preparedall Documentsbefore Presentingandscheduledhomeowners for Closings.PerformedIDandThumbscanscompletedfilingand witnesseddocuments before Notarysignedoff.

Data EntrySpecialists:

05/1990 08/2005 Kroll LaboratoryInc. NewOrleans, LA Typeddatafromeachclient profile. Responsible foreachclient specimenlabelandmatchinglabelwithcorrectname. Helped outinotherdepartments which includedfiling, answerphones andtypingreports formanagers.

EducationHistory

CompletionDate Issuing Institution

08/1980 08/1984 XavierUniversityNewOrleans

08/1977 06/1980 XavierPreparatoryHigh



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