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Sales Customer Success Management Business Development

Location:
Spring, Texas, 77379, United States
Salary:
90000
Posted:
April 03, 2018

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Resume:

Focus of Interest: Sales

QUALIFICATIONS PROFILE

Multifaceted, results-oriented, and customer-focused professional with broad-based experience in all aspects of sales and operational management. Skilled at developing sales initiatives, defining global opportunities, and improving market share. Highly effective at expanding customer base to generate revenue growth and exceed sales goals. Armed with well-defined leadership capabilities and team player approach in motivating cross-functional teams to provide high-level of client services. Articulate communicator; adept at establishing long-term relationships with diverse individuals. Technically proficient with Microsoft Office applications and Salesforce customer relationship management (CRM).

AREAS OF EXPERTISE

Solutions Sales Management

Account Management

Continuous Process Improvement

Revenue Generation

Strategic Planning and Implementation

Customer Services and Relations

PROFESSIONAL EXPERIENCE

Hewlett Packard Enterprise Houston, TX (2000–2017)

Channel Sales Opportunity Manager 2016–2017

Took charge of promoting and guiding channel partners and sales teams in selling company’s customized support solutions

Communicate with the sales teams in guiding them to navigate the custom solution sales process

Identified and gathered issues for continuous process improvement

Determined new business opportunities and contract renewal timeline to create strategies and sales plans to achieve revenue growth and customer satisfaction

Served as a key point of contact between sales teams and business leaders for contract terms and pricing negotiation for custom solutions

Handled complex escalations and provided assistance in resolving sales issues

Participated in optimization projects to improve sales process and order booking process through focused training, automated pricing tools, and documentation for customized solutions

Key Highlights:

Developed effective tools for sales teams and management including process checklist, best practice documents, and opportunity status reports, generating 76% year-over-year growth in customized support services during the first half of 2017

Drove inputs in accomplishing the 103% quota goal for the first six months, and increasing the opportunity pipeline

Technology Services West Business Manager 2015–2016

Oversaw and implemented technology services sales programs resulting in revenue growth and timely contract renewals within region accounts

Demonstrated growth-driven mindset in guiding sales teams to continuously use Salesforce CRM tools for more efficient contract renewals management, new opportunities, and forecast improvement

Conducted in-depth analysis of sales data, developed dashboard reports for management to monitor business and opportunity pipelines for forecasting of services business for the West accounts

Key Highlights:

Expertly implemented highly effective sales initiatives, including discount reduction plan, project and special services, contract upsell, and exposure management for sales teams supporting the attainment of growth goals while maintaining first-rate customer satisfaction

Pioneered successful sales programs surpassing revenue sales with quota achievement of 153% within the West Region in 2016

Technology Services Sales Team Leader, Multi-National and Global Team 2013–2015

Structured new team formation to support US sales Teams in handling and renewing existing contracts and improving services revenues across US global accounts

Designed and recorded efficient process and guidelines for multi-national Sales Team to oversee international opportunities and maintain adherence to global policies

Generated comprehensive tracking reports, checklist, best practice documentation, and materials customized for Sales Team and management

Facilitated training sessions for the team related to various policies and processes for creating new contracts, maintaining, and renewing global contracts

Worked closely with the Global Operations Team in resolving issues and determining opportunities specific for process improvement to minimize sales cycle time

Key Highlight:

Attained sales of over $16M in international services revenue within two years through team efforts in management of over 70 accounts working global opportunities

Technology Services Sales Account Manager 2000–2013

Built strong business rapport with executives and IT management in each account to obtain in-depth comprehension on their business needs and map them to HP solutions, which earned recognition as a trusted advisor to clients

Conceptualized innovative strategy to achieve revenue growth, account penetration, and overall client satisfaction for support services in assigned accounts

Leveraged all resources and available tools to determine and create new service opportunities within the HP technology service portfolio

Key Highlight:

Gained top performance rating each year through HP’s Annual Employee Performance Review Program

Surpassed quota goals for contract renewals and new service business by achieving between 104% and 123% of quota each year

EDUCATION

Bachelor of Business Administration in Marketing

University of Southern Mississippi Hattiesburg, MS

PROFESSIONAL DEVELOPMENT

Sales Sales Management Sales Financials Customer Service Learning Data Analytics

Salesforce CRM Microsoft Office Suite



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