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Technical Writer

Spring Hill, Florida, United States
April 02, 2018

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Barbara Ann Szczesniak

***** *** ******* *****

Spring Hill, FL 34609

352-***-**** (h)

352-***-**** (c)


Technical Writer with 25+ years of experience creating software manuals, online help, procedures, process flows, training materials, and documentation templates. Also skilled in information mapping, regulatory compliance, and creating wireframes.





Sparx Enterprise Architect





Salesforce (Classic and Lightning)





Webworks Publisher



AVI-SPL, Inc. March 2017 – October 2017

Spring Hill, Florida (remote)

Technical Writer

Wrote Symphony User Guide, Device Registration Portal User Guide, Symphony Producer Guide. Edited and formatted VideoLink guide and quick reference cards. Created Salesforce User Guide and training materials for Sales personnel (Classic and Lightning). Edited and formatted internal procedures for Salesforce Development and Project Management teams.

(ISC)2 March 2016 – December 2016

Clearwater, Florida

Business Analyst/Technical Writer

Used Sparx Enterprise Architect to create UML models for application and enterprise modeling projects, including modeling of Requirements, Use Cases, Test Cases, and Business Architecture; reverse engineering of databases; creation of custom report templates; and generation of model reports and data dictionaries. Wrote design documents for new features and oversaw UAT.

The MITRE Corporation April 2015 – February 2016

Spring Hill, Florida (remote)

Freelance Technical Editor

Edited documentation for various government agencies. Formatted monthly reports.

Pall Aeropower July 2015 – November 2015

New Port Richey, Florida

Technical Writer

Created internal procedures for Sales and Customer Service personnel, describing creation of quotations, review of purchase orders, and order entry into SAP. Created order entry forms in Microsoft Word and Excel.

Syn-Tech Systems, Inc. December 2014 – February 2015

Tallahassee, Florida

Technical Writer

Created Microsoft Word templates and style guide, as well as process to convert Word guides to WebHelp using RoboHelp 11. Wrote installation and configuration guides for product updates. Completed RoboHelp 11 training.

MasterCard WorldWide August 2014 – November 2014

Spring Hill, Florida (remote)

Technical Writer

Created Microsoft Word templates and style guide, including templates with boilerplate text and sections for functional and design specifications. Converted existing documents to use new templates, correcting for style and grammar.

HealthPlan Services, Inc. March 2014 – June 2014

Tampa, Florida

Technical Writer

Created and gathered documentation in support of PCI DSS audit (Requirements 5 and 3). Created document libraries on project SharePoint site for control of documents.

Bank of America October 2012 – March 2014

Spring Hill, Florida (remote)

Procedure Developer

Created and updated internal desktop procedures for Legacy Asset Servicing departments, using information mapping templates and corporate style guidelines. Worked with Content Owners and Subject Matter Experts to fine-tune content; submitted procedures for governance approval; and published procedures to Intranet procedure portal.

Bond-Pro, LLC January 2012 – June 2012

Tampa, Florida

Senior Technical Writer and Project Manager

Created Installation guide and Release Notes for all new releases of Windows enterprise client. Wrote Agency User Guide for Portal application. Redesigned Carrier interface for Portal using Visio. Managed customer projects.

GLOBALFOUNDRIES Inc. May 2011 – November 2011

Malta, New York

Senior Technical Writer

Created architecture diagrams for Factory Systems using Visio. Created UML sequence diagrams for Operational Scenario documents using Sparx Enterprise Architect and Word. Wrote user documentation for internal systems using Word.

Davis Vision August 2010 – November 2010

Latham, New York

Senior Technical Writer

Created flow diagrams, using Visio and MS SQL Server, for claims adjudication stored procedures for the optimization team. Wrote procedures for HIPAA and 5870 audit compliance, using Word.

Walmart February 2010 – April 2010

Bentonville, Arkansas

Senior Technical Writer

Wrote standards, procedures, and guidelines for Information Systems Division, based on interviews with subject matter experts.

Telcordia Technologies, Inc. August 2009 – January 2010

Manchester, New Hampshire

Senior Technical Writer

Wrote System Integration Guide for Integrated Inventory. an application for integrating physical and logical telecommunications network resources. Co-wrote Rearrangement Manager User Guide. Updated FrameMaker templates.

Chase Paymentech, LLC October 2008 – July 2009

Tampa, Florida

Technical Writer

Wrote/edited external interface specifications for Web Service, XML, and Batch XML messages. Created Word templates for requirements documents, design specifications, installation guides, and supplemental reference guides. Put existing documents into new templates and edited for style and grammar. Created training modules for templates. Created team SharePoint site.

BlueCross BlueShield of South Carolina March 2008 – September 2008

Columbia, South Carolina

Technical Writer

Documented corporate policies and procedures for Data Security department for compliance with HIPAA and other audits. Created/updated documents in new Word templates. Created Quick Reference cards, Word and Excel forms for requests to the department (with VBA macros), and an Access database with data input forms, queries, and reports.

ACI Worldwide, Inc. November 2007 – January 2008

Omaha, Nebraska

Technical Writer

Documented corporate policies and procedures for Payment Card Industry Data Security Standards compliance.

RBC Centura, Inc. June 2007 – October 2007

Rocky Mount, North Carolina

Senior Technical Writer

Documented three workflows for FHA Fixed loans for the customized Empower Loan Origination software. Converted Empower documentation from Word to HTML with Framesets. Documented procedures used by QA Automation Team.

Cox Communications, Inc. March 2007 – May 2007

Roswell, Georgia

Technical Writer

Created Word templates, forms, and boilerplates for project documents for the Architecture and Systems Engineering group.

Optio Software, Inc. October 2006 – December 2006

Alpharetta, Georgia

Technical Information Developer

Wrote Implementation Guide and Administrators Guide for healthcare product database replication. Reviewed department e-learning videos. Trained in Macromedia Captivate. Wrote e-learning script for Patient Signature Capture product.

Infor Global Solutions Inc. January 2006 – July 2006

Alpharetta, Georgia

Senior Information Developer

Updated and redesigned JavaHelp system for Infor XA Enterprise Integrator using Dreamweaver. Designed the JavaHelp system for the XA Link Manager and associated administrative tools. Updated CSS for use in all JavaHelp.

Equifax Inc. July 2005 – December 2005, August 2006 – October 2006

Alpharetta, Georgia

Documentation Specialist

Created Users Guides for ICBA SLAN, eMortgage, and EMSOPS, which are Web-based applications for ordering mortgage products. Created a Quick Reference card for eMortgage users. Completed Developers Guide for Equifax Settlement Services.

ClearNova, Inc. April 2004 – July 2005

Alpharetta, Georgia

Documentation Specialist

Created Developers Guide and QuickStart Installation Guide for ThinkCAP 6.0, a RAD platform for creating Java-based Web Applications. Wrote/edited Javadoc comments within code for API Specification using Eclipse. Created FrameMaker templates to be used for PDF and print documentation, as well as training materials. Used SnagIt for screen captures.

EzGov, Inc. September 2003 – March 2004

Atlanta, Georgia

Senior Technical Writer

Managed documentation project; wrote User Guide; and generated online help system for FlexFoundation, an Eclipse-based platform for creating Java-based Web Applications. Created FrameMaker templates for PDF and print documentation, as well as WebWorks Publisher templates for generating help system for Eclipse platform.

Synomics Ltd./Accelrys Ltd. May 2000 – June 2003

Cambridge, United Kingdom

Principal Technical Author

Designed and wrote guides and generated online help systems. Developed FrameMaker templates for all documentation and WebWorks Publisher templates for generating JavaHelp and HTML Help. Maintained department style guide. Created Word templates for technical documents and proposals. Edited Javadoc comments, technical documentation, and proposals.

Business Planning Applications January 2000 - April 2000

Scotia, New York

Technical Writer

Created online documentation using RoboHelp 2000 for Resource Planner, a small-scale MRP package.

Descartes Systems Group August 1998 - April 1999

Capelle aan den Ijssel, The Netherlands

Technical Writer

Used FrontPage to create Web-based online help for Energy Business System Integration Tools, an application used to define EDI message specifications, mappings between messages, and configurations for the processing of messages, as well as to manage the real-time flow of transactions.

SynQuest BV September 1997 - June 1999

Gorinchem, The Netherlands

Technical Writer

Created Print Guides and Online Help for Industrial Engineering Database, SynQuest Optimizer Translator Tool, SynQuest Optimized Planning, and SynQuest Script Designer using RoboHelp and Word.

Matrix1, Inc. June 1997 - August 1997

Shelton, Connecticut

Technical Writer

Used FrameMaker to update and format documentation for components of Matrix, a PDM software product. Designed templates and converted FrameMaker files to Web-based documentation using WebWorks Publisher.

SynQuest, Inc. July 1996 - June 1997

Clifton Park, New York

Technical Writer

Created the User Guide for SynQuest Optimized Planning v.2.1, a Windows-based graphical process modeling, simulation, and optimization software package for Supply Chain optimization. Created Administration, DBA, and Installation Guides for the EnSync 4.5 release. Ceated and maintained FrameMaker templates for department.

Key Services Corporation October 1995 - April 1996

Albany, New York

Technical Writer

Created FrameMaker templates. Created Users Guide and Reports Manual for a custom New York State banking system. Created Self-Study and Reference Guide for a third-party software product used by tellers to report large currency transactions. Redesigned and updated Users Manual for host-based teller account inquiry software. Created teller quick reference card.

FileNet Corporation September 1994 - September 1995

Saratoga Springs, New York (remote)

Course Developer

Designed customer education classes in system administration of FileNet Image Management Services software for all platforms, using Word and PowerPoint. Designed and developed computer-based training course using Authorware.

FileNet Corporation September 1993 - September 1994

Costa Mesa, California

Course Developer (May 1994 - September 1994)

Developed customer education system administration classes for FileNet Image Management software, using Word and PowerPoint.

Course Development Specialist (September 1993 - May 1994)

Developed course materials to train technical support and field support personnel to support new releases, using Word and PowerPoint. Taught first two classes of each course to test the materials and train other training personnel.

Symantec Corp., Peter Norton Group May 1992 - September 1993

Santa Monica, California

Technical Writer

Created the Users Guides for Symantec AntiVirus for Macintosh v.3.5 and Norton AntiVirus v.3.0. Created Symantec Network Installer for Macintosh Administration Guide and supplements. Used Word, FrameMaker, and PaintShop Pro. Contributed to the user interface and functional design of products.

TRW, Space and Defense November 1987 - May 1992

Redondo Beach, California

Software Engineer

Computer-Aided Training System (CATS) (September 1991 - May 1992)

Designed and coded for the classified CATS project. Integrated the PACER workstations into CATS (scenario generation requirements, playback initialization, and playback emulation). Storyboarded lessons for PACER workstations.

PACER (August 1989 - September 1991)

Designed and coded for the classified PACER project. Performed unit test, integration, and test. Prepared test procedures and performed subsystem and Verification & Acceptance tests. Prepared documentation materials, including user manuals, training materials, product specifications, interface control documents, and online help, using FrameMaker and Word. Delivered PACER I3 software in first site installation, gave overview briefing to all site personnel, and trained direct users and training personnel.

Pricer (November 1987 - August 1989)

Prepared cost proposals. Collected, maintained, and analyzed historical data to develop cost-estimating relationships.

New York State Office of Mental Health September 1986 - November 1987

Albany, New York

Planning Analyst I (September 1987 - November 1987)

Developed methodologies for determining the need for residential psychiatric care on various levels of geography in New York State. Designed tabular, graphic, and written reports describing these methodologies and the results of their application for presentation to staff, the Legislature, and other interested parties.

Assistant Research Scientist (September 1986 - September 1987)

Participated in research, development, and implementation of needs assessment activities for mental health services. Collected, updated, and analyzed social indicator and service utilization data for inclusion in needs assessment strategies.


State University of New York College at Oneonta May 1986

Oneonta, New York

Bachelor of Science in Mathematics, Bachelor of Science in Secondary Mathematics Education GPA: 3.41/4.0

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