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Voie Engineer

Location:
Charlotte, North Carolina, United States
Posted:
April 02, 2018

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Resume:

Hazel Pringle

ac40e0@r.postjobfree.com

SUMMARY OF

QUALIFICATIONS

PROFESSIONAL

EXPERIENCE

Seeking a Voice/ICT Engineer or IPT Architect position in which to utilize my prior job experience, enhance my abilities and to aid in the growth of the company. Experience working in a Global Unified Communications team; Implementation of CUCM systems, Cisco Presence, Expressway Edge/Core, Unity Connection Knowledge of ELM/PLM, CUBE, SIP Trunking, H.323, MGCP BACHELORS OF SCIENCE, NETWORK MANAGEMENT WESTWOOD COLLEGE Graduated July 2012 Atlanta, GA

CISCO CERTIFIED NETWORK ASSOCIATE VOICE/ROUTE AND SWITCH Valid through March 2019

CISCO EXPRESS COLLABORATION SYSTEMS ENGINEER REPRESENTATIVE Valid through June 2019

Lean Six Sigma Yellow Belt

ICT Engineer Elite Mind Technologies 5mth

Project

Client Contract: Hypersync, Digicel

Configure Ubitquti WiFi Access Point

L3/L2 Troubleshooting; call routing, unity connection, voice gateways, default routers, Enterprise OSPF networks, one-way audio etc

Lead engineer/ Project Engineer for Virtual Migration and ReIP of PBX

CME BE5K/CUCM 500- Administration troubleshoot server issues

Deployed de-centralized Call Manager, Unity, IM&P

IPAM, SolarWinds Orion

Configuration of RV340 Dual WAN/Fortinet/Cisco 2960L/ Cisco 302 Switches/Cisco 800 series

Built C220 M3 Servers

Lead engineer: Cisco Business Edition 6000M Version 10/11 UC Deployment

Provide technical support to third-party and client operational staff

Managed Cisco Unified Attendant Console, Phone Setup

Provisioned and Support Existing Infrastructure of Voice Add, Moves Changes to Voice Gateways, CTI Agents, Switches, E1s, Call Routing, Unity Connection Voice Engineer Paychex Inc 2016 - 2017

Team member of Unified Communications Operations

Convert DX80 Android to DX80 Telepresence endpoints

Re-design EMCC, Dial Plan and Call Routing

Call Tracing: Palladion, RTMT, Vermark, Avaya Emulator

Support UCCE, Finesse, CUCM, Unity Connection, ICM, Avaya (ASA), H323/MGCP Gateways

Responsible for ticket management; customer support Cisco UC Specialist Xerox Technology 2012 - 2016

Team member of Global Voice Services and Instant Messaging; Supporting role for Global Voice Operations;

Subject Matter Expert: Development/Operations IPT Lab, Macintosh, IP Phone, Softphone, Variphy Insight, Attendant Console, Disaster Recovery

Create user guides for new voice components (8831, Atex Phone) and provide Business Solutions.

Manage: Global Documentations, IPT Assets (hardware, software), FAQ page for IPT solutions; Architectural Designs

Provide proposals for Cisco End of Life and End of Sale equipment

Provide business solutions for IPT infrastructure based on current Road Map

System Administrator: Variphy Insight, CUCM, CUPS, CUAC, UC

Assist project managers in planning, implementation and design for voice technology and voice networks in a global environment

Help Desk Tier 2/SME Wipro Technologies 2012

Operating Systems: Mac OS X.X, Windows 7, XP and Vista

Support Wireless End User for Verizon Business Technical Support

Network Tools: GoToAssist, NxTT, ICAD, Noise Margin, Attenuation, Loop Length, Speed test

Help ESS environments by setting up wireless network.

Configuration encapsulation types: PPPoE, PPP, using PAP and CHAP authentication Community Loans of America NOC Agent 2012

Call Center Technical support; consistent fault isolation and root cause analysis

Dell, HP printers, NVR Camera and VPN issues

Third-Party routers: D-Link DWL-122, Linksys PCI 802.11B, Belkin WAP, Zyxel, 3Com WAP 7740

Operating System: Linux(Ubuntu)-bash, ash scripting; Win 7, Macintosh



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