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Customer Service Administrative Assistant

Lanham, Maryland, 20706, United States
April 02, 2018

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**** ******* ******* *** ** Greenbelt MD 20770

Tel: 410-***-**** / Email: Skills and Accomplishments

Strong customer service and time-management skills • Motivated and self-starter with a can-do attitude • Highly organized and detail-oriented • Excellent attention to detail • Excellent computer skills including Microsoft Office Suite (MS Word, MS Excel, MS Outlook, MS Power Point) • Proven ability to multitask and manage competing priorities • Excellent written and verbal communications skills


THE CATHOLIC UNIVERSITY OF AMERICA - SCHOOL OF THEOLOGY AND RELIGIOUS STUDIES Assistant to the Associate Director for Graduate Programs March 2017- July 2017

• Scholarship tracking, responding to admission inquires, registration and enrollment, degree auditing, maintaining student files, orientation, commencement and serving as the first point of contact for graduate programs in TRS.

• Monitor phones and reception, order facility business cards, records and files student registration forms such as transfer requests, audit forms, and change of degree forms

• Assists in the coordination, control and completion of special projects as assigned by the Associate Director

• Assists the Associate Director of Graduate Studies with other duties and tasks as assigned

• Assists in organizing and maintaining student files, assists with registration issues for all graduate students Giant Food Store May 2014 – Present

Deli Associate

• Consistently deliver a good customer experience and inspire customer loyalty by engaging with customers and assisting them in a professional, courteous and friendly manner

• Ensure customer demands are met in an efficient and timely manner

• Assist customers by fulfilling their requests as well as making recommendations/providing alternatives to increase department sales and meet store goals/quotas

• Apply knowledge of store and department to resolve customer issues

• Consistently demonstrate sound judgment and adhere to all policies and procedures as set forth by store and corporate management

• Daily preparation of the deli items by unloading products and transferring stock to storage areas

• Ensure deli display is organized and maintained at all times Bunker Hill Elementary, Washington DC Summer 2011

• Responsible for the oversight and safety of the camp participants

• Serve as a positive role model for camp participants

• Enforce the rules and regulations of the camp program

• Assist camp leader in planning and executing camp activities

• Participate in activities with the camp participants VOLUNTEER WORK:

Carolina Missionary Baptist Church 1994 - Present

Provide the church with support by greeting parishioners/guests, and setting up and breaking down various events, Montgomery County School Fairs

Provide on-site maintenance support by cleaning and organizing the site Catholic University of America March 2017- June 2017 Administrative Assistant


Suitland High School 2009 - 2012

High School Diploma

Academic Honor Roll; Outstanding Student Award

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