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Desktop Support Active Directory

Location:
Centurion, GP, South Africa
Salary:
R20000.00
Posted:
April 04, 2018

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Resume:

Details Personal

Names and Surname

Hilton Mutsopotsi

Date of birth

** **** ****

Nationality

Zimbabwean

Race Gender

Black Male

Marital Status

Single

Drivers Licence

Yes + own car

Personal Contact Details

Mobile

082-****-*** / 060*******

Email

ac400k@r.postjobfree.com

Postal and Residential Address

Street

11 Barlin court Alpha road,

Driehoek

Germiston

1400

Employment Requirements

Industry

Information Technology

Career Level

Skilled

Job Type

Permanent

Location

Gauteng

Availability

Immediate

Remuneration

Expected Benefits

CTC, Medical Aid, Provident Fund

Additional Info

Computer Skills

Ms Office, Internet and Email

Skills

Highly skilled in IT environment

Languages

English- Written and Oral.

Basic Education

Highest Std. Passed

Advanced level GSE Cambridge Examinations

Leadership & Achievements

Senior Prefect

Full colours Softball

Tertiary Qualification 1

Name of Institution

Germiston College (EWC)

Qualification

Computer Technician (A+,N+&VB6)

Duration

1 year

Employment History 1

From – To date

September 2014 – to date

Company Name

Business Connexion (BCX)

Job Title

Customer Support Engineer

Job Type

Contract

Employment History 2

From -To Date

February 2010 –April 2012

Company Name

Standard Bank Pty LTD

Location

Johannesburg

Industry

Banking

Job Title

IT Support Analyst

Job Type

Permanent/ Full Time

Reason for leaving

Termination of contract

Referee / Superior

Mr. Ridhwaan Haffejee

Designation

IT Manager

Contact Details

+27-011-***-**** +27-83-628**** E-

Duties

Supporting +4500 users remotely on various applications used for day to day running of the business

Providing first line technical support, answering support queries via phone

Maintaining A high degree of customer service for all support queries and

adhere to all service management principles and Logging,tracing incidents

through Assyst System

Installation and configuration of software remotely to client computers from a remote server(Altiris and Dame ware)

Troubleshooting of errors and fault applications and responding to enquiries

from clients and help them resolve hardware or software problems

Maintaining user and computer accounts in StorQM Plus and active directory

(moving objects to correct OU, unlocking and resetting user accounts)

Configuration and set up of wireless networks and Set up and configuration of

3G Cards

Linking and configuration of emails to external devices such as mobile phones

Advising colleagues on solutions to quick fixes and allocating more complex

calls to relevant IT Support members

Adhering to banking policies and procedures

Deploying of Office 2007 and supporting end user on office 2007.

Training users on how to use Office 2007

Deploying of OCS (Office communicator R2) and support.

Deploying of Office Live meeting and support.

Set up of meeting rooms for communicator live meetings, communicator

Conference calls and maintains the equipment.

Installation of communicator video conference as well as communicator calls conference equipment in all meeting rooms.

Training end users on how to use meeting rooms for communicator call

conference and communicator live meetings using the (OCS) Microsoft Office Communicator 2007 R2

Giving user training on (OCS) Microsoft Office Communicator 2007 R2

Configuring of IP Phones such as Jabra520 dial, Polycom CX200/300 and

Polycom CX700ip phones.

Employment History 3

From -To Date

January 2005 to December 2009

Company Name

University of South Africa

Location

Pretoria

Industry

Education

Job Title

Desktop Support and Field Service Technician

Job Type

Contract Full Time

Reason for leaving

Personal Growth

Referee / Superior

Mr. RB Coetzee

Designation

IT Supervisor

Contact Details

+27-12-429-**** +27-72-147-****

Duties and Responsibilities

Installation of computer peripherals and hardware components

Computer assembling and software installation

Diagnosing most hardware and software problems

Installation of network and internet connections

Installation of Microsoft (o s) and office packages

LAN and WAN troubleshooting

Novell installation and diagnostics

GroupWise installation

Synchronizing of user workstation passwords

Mapping network drives and configuring generic mailbox for clients.

Supporting MS office 2003 and 2007.

Managing client accounts using Active directory.

Printer servicing and maintenance.

Skills and competencies

Skills and Competencies

High knowledge of IT environment

Hands on technical and Microsoft experience

Understands the different functions needed to run a business and the

inter-relationships

Presentation skills

Problem solving skills

Communication skills

Conflict management

Teamwork oriented

Ability to work under pressure in a multi-cultural environment.

Excellent interpersonal skills, imaginative, proactive and an impeccable

ability to communicate effectively both orally and in writing at all levels

within and outside the organization.

Good judgment and time management.

Sense of urgency, commitment and tenacity.

Possesses organizing and administration skills

Operating Systems

Windows 2000,XP, Vista, Windows 7

Highly skilled

Active directory

Skilled

Networking

TCP/IP, DNS, LDAP, DHCP, IDS/IPS, RADIUS, Ethernet, Frame Relay, DNS, Switching/Routing, Access Lists, VLAN, VTP/STP, IPv4, IPv6,Fibre optic networks

Skilled

Wi-Fi wireless networking using Linksys switches

Highly skilled

Graphics

Adobe Photoshop 7, Adobe Illustrator 10 & Flash 8.

Highly skilled

Other Tools

MS Office 2003/2007/2010

Highly skilled

Server maintenance

Performance tuning, Hardware maintenance and repairs

Highly skilled

Hardware Repairs and maintenance.

Desktops and Printing equipment

Highly skilled

Desktop support

User support

Highly skilled

Antivirus systems

Nod32, Avast, Kaspsersky, MacAfee, Dr Solomon’s, AVG, Symantec server and Client including remote administration.

Highly skilled

Email

Ms Outlook, Outlook express, Webmail administration and setup

Highly skilled

Word processing and spread sheets

Microsoft word, Lotus notes, Word perfect,Microsoft Excel spread sheets and formulae’s

Highly skilled

Remote Server and Desktop Support

PCanywhere, Teamviewer & VPN

Highly skilled



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