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Manager Project

Miami, Florida, United States
January 11, 2018

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Information Technology Portfolio & Program Manager

Experienced information technology program and portfolio manager with expert proficiency in business planning, portfolio management, PMO, and process improvement. Ability to collaborate with senior management to position portfolio(s) in alignment with strategic direction and IT operations. Comprehensive understanding of stakeholder engagement, governance, benefits management, risk, and performance management.

Operation & IT Strategy PMO Process & Technology System Development

Portfolio, Program, & Project Management

Capital Planning & Budgeting Team Hiring, Building, & Training

Process Analysis & Design Organizational Integration IT Processes & Standards

System Design & Development Projects Investment & Prioritization


Program Management Professional (PgMP)

Project Management Professional (PMP)

AGILE Certified Practitioner (ACP)

Lean Six Sigma Black Belt



As Portfolio Manager, Florida Department of Transportation

Developed portfolio strategy, performance, governance, and risk plans.

Simplified EVM within the project portfolio management software.

Improved project intake, incorporated Lean Six Sigma techniques, and established portfolio performance reviews within the IT.

Implemented alignment between project delivery team, business units, and portfolio office.

As Portfolio Manager/Program Manager, Maryland Health Benefit Exchange

Developed PMO best practices and reduced project inefficiencies by 30% (utilizing Lean Six Sigma techniques – such as value stream mapping).

Increased strategic portfolio objectives by 20%.

Reduced PMO costs by improving program and project productivity (instituting tighter governance control.)

Established portfolio standards, business case development, change management, and resource allocation.

As Program Manager, S.C. Department of Health and Human Services

Directed the successful implementation of various inter-related projects with budgets ranging from $2 to $10 MM.

Slashed redundant projects by refocusing on IT service delivery and operational goals

Developed metrics and forecasting for the PMO.

Decreased non-value added program and project inefficiencies by 35% (incorporating Lean Six Sigma.)

As Program Manager, Blue Cross Blue Shield

Increased member satisfaction by 40% with the implementation of large scale programs.

28% increase of project completion by improving enterprise IT processes and standards.

Established cross training of program, project, and project performance metrics.

Directed and supported various inter-related programs and maximized benefits.


FDOT - Florida Department of Transportation, Tallahassee, FL 03/2017 – 10/2017


Define and implemented portfolio management principles and processes. Guided the Technology Governance and PMO to reduce costs by optimizing, planning, and organizing technology based solutions. Enhanced portfolio standards to maximize project investments by 15% by implementing Lean Six Sigma practices. Increased resource capacity and demand, predictive analytics, and align portfolio with strategic initiatives. Manage service level requirements with application portfolio. Review the portfolio with senior leadership team to facilitate decisions based on investment, resourcing, risk, and value.

MHBE- Maryland Health Benefit Exchange, Linthicum, MD 06/2016 - 12/2016


Developed project, program, and portfolio management frameworks to support PMO. Instituted PMO standardized project/program management methodologies – adhering to the Project Management Institute framework (PMI®.) Responsible for performance measurements, PMO process re-engineering, organizational change management, and resource utilization. Liaison between technical and business groups to analyze and validate business process systems. Provided strategic guidance within the IT shared service, infrastructure, development, and information security.

Department of Health & Human Services, Columbia, SC 03/2014 - 05/2016


Established industry standard program management methodologies, Lean Six Sigma, and enforced best practices. Organized, directed, and coordinated the program planning of multiple programs. Provided strategic leadership for program level efforts in conjunction with senior management. Reviewed RFP, SLA, and SOW for capability and functionality. Developed new processes and procedures to improve the effectiveness of the PMO. Developed program plans, benefit realization plan, stakeholder engagement plans, and stage gate reviews for governance. Coached, mentored, motivated, and evaluated program and project team members (60+.)

Bayview, Miami, FL 03/2012 - 01/2014


Managed communications with vendor, technical teams, business units, and operations to evaluate, lead, and execute the multiple projects and programs. Performed feasibility studies to support new program proposals (i.e. two factor authentications, data encryption.) Implemented value stream mapping, reduced process inefficiencies, and led the implementation of Lean Six Sigma techniques. Continuously monitored and assessed the impact of program change regarding scope, cost, risk, resource allocation, and quality. Managed the relationships of PM’s and Senior IT Compliance staff working on ancillary projects that supported various projects/programs. Mentored junior staff. Provided strategic solutions for the PMO and IT Global Services.

Blue Cross Blue Shield, Baton Rouge, LA 09/2010 - 11/2011


Led a strategic program impacting all BCBS members in Louisiana by reviewing, enhancing, and creating new services, such as pharma services, retrieving data from ID cards, and improving member services. Developed strategies across projects to ensure interdependencies, financial impacts, proper resourcing and roadmaps were adhered to. Implemented business process re-engineering for the program management office. Set expectations for project managers to continuously monitor their projects for risks, scope change, resource constraints, and performance trends.

United Healthcare Group, Minneapolis, MN 12/2009 - 08/2010


Responsible for leading team members in the development of requirements (technical and functional) for healthcare transactions. Worked with process development teams and business groups in eliminating process inefficiencies while evaluating various state requirements. Facilitated data mapping, process design reviews, and system design processes with project team. Executed successfully various software development projects. Developed project schedules and established tasks, predecessors, resources, duration, effort, and start-finish dates.

WellCare, Honolulu, HI 05/2009 - 12/2009


Managed project scope, schedule, cost, communication, risk, and quality plan. Managed all project risks and issues with project team and stakeholders. Utilized PMBOK waterfall and incorporated Lean Six Sigma methodology for process improvement. Led the training of new policies and procedures and enhanced security features for Medicaid project.

Sedgwick CMS, Memphis, TN 01/2008 - 03/2009


Defined project charter, scope, resource, quality, risk, cost, communication and procurement plans. Developed and managed a team of project managers, business analyst, developers, and technical writers. Accountable for workflow plans and defining processes for the PMO. Assisted the PMO manager in identifying, prioritizing, and scoping of inter-related projects. Oversaw resource planning, budgeting, and scheduling. Assisted in developing a project management mentorship and process review board within the organization.

Norwegian Cruise Lines, Miami, FL 11/2006 - 10/2007


Created and maintained all project management documentation. Provided project leadership while overseeing the configuration management, source control, and build automation. Utilized PMO processes, policies, and corporate procedures in managing the integration of all knowledge areas within the project lifecycle (PLC.) Developed and managed risks and issue logs with the project team. Assisted PMO in implementing Lean Six Sigma while performing business process re-engineerng. Managed relationship with external vendor along with approval of deliverables.

Pfizer, Groton, CT 08/2005 - 11/2006


Led the effort in gathering, analyzing and communicating business requirements. Documented processes and procedures to achieve uniformity with in the corporate meta-data guidelines. Worked on test scripts, test case automation, and tracked defects and test results. Outlined, communicated, and coordinated known issues with other business analysts (as with project and product managers). Aided information architect by providing procedures, process, and workflow content.

Blue Cross Blue Shield Honolulu, HI 01/2005 – 06/2005


Developed business requirements and process improvement techniques to support internal/external customer requirements. Provided analytical support for a broad array of projects (e.g. business continuity, disaster recovery, SOA, ePHI, EDI, EMR, log retention, QNXT, and e-commerce web portal.) Trained application owners on new policies and procedures. Analyzed and validate existing business processes as per HIPAA rules and guidelines

Baptist Hospital, Miami, FL 03/2002 - 12/2004


Provided analytical support and technical support for multi-dimensional projects. Served as a liaison for IT and various business units within the hospital. Aided in the implementation of SMS Siemens Invision to increase compliance, reduced cycle times, and reduced length of stay. Defined user requirements while generating workflow processes. Coordinated business requirement planning with business units and project managers.

Cordis Johnson & Johnson, Miami Lakes, FL 03/2000 – 12/2001


Responsible for providing various departments with technological specifications for infrastructure. Oversaw the forecasting, budgeting, and purchasing of IT Assets. Provided asset management services for various locations (New Jersey, Minnesota, and California.) Worked as a liaison with various vendors (mainly IBM, Lexmark, and CompUSA.) Documented business requirements for various projects.

Integrated Systems Group, Coral Gables, FL 01/1998 – 02/2000


Supported IT issues (network connectivity, email issues, and client/server problems.) Installed and configured servers with W2K Advanced Server while migrating to W2K. Responsible for the creation of user accounts, group policies, & IT security. Trained end users in OS, new applications, and remote access. Maintained MS access database & exchange server box.


Bachelor of Science: Management Information System, 2001

Florida International University, Miami, FL

Bachelor in Business Administration: Business Management, 1998

Florida International University, Miami, FL

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