Human Resources Customer Service

Brenda M. McIntyre…Highly effective change agent in difficult environments.

*** **** **** ****** – Apt 1F-New York, NY *****-***-***-****-********@***.***

Strategic Human Resources Executive

Proactive business partner to senior management that works to identify and correct deficiencies, direct initiatives and manage cultural integrations

Highly effective in labor/collective bargaining, conflict resolution and mediation

FEMA Emergency Preparedness experience

Highly effective in streamlining processes

EXPERIENCE:

Battery Park City Authority New York, NY

Vice President of Human Resources 01/13-9/17

Responsible for overseeing recruitment, hiring, terminations, health benefits, timekeeping, employee relations and pension plans for employees

Develop policies and procedures for the Organization

Created a new Employee Handbook

Implemented an exit interview survey and analyzed data to provide feedback to improve retention

Re-established performance evaluations as well as disciplinary procedures

Responsible for the interpretation of State polices and worked jointly with EEO on complaints and investigations

Streamlined processes for benefits and timekeeping

Restructured filing and compliance procedures

Established off- site HR offices which increased accessibility

Created Standard Operating Procedures for the Office of Human Resources

Advise management on employee related issues and policy interpretation

Merged Conservancy employees into the Authority payroll and State pension

Conducted WARN ACT procedures

NYC Department of Health & Mental Hygiene New York, NY

Assistant Commissioner of Human Resources & Labor Relations 8/07 – 01/13

Managed all human resources functions including hiring, civil service, recruitment, labor relations, EEO, employee health and safety, compliance, training and employee relations for an agency of 6000 employees

Acted as the principal advisor to senior management on all HR policies, procedures and programmatic issues

Collaborate with program manager to improve HR effectiveness

Played a key role in the alignment of internal and program-level human resources strategies and practices

Responsible for restructuring existing human resources functions and building the framework for enhancement and centralizing HR services

Work with oversight agencies to accomplish mayoral initiatives, assist in planning agency responses to citywide emergencies and coordinate civil service layoffs

Created HR Staffing Unit for emergency preparedness activations such as Hurricane Irene, H1N1 and Superstorm Sandy

Participated in grievances, arbitrations and labor union meetings

Assisted in preparation, planning and relocation of 6000 employees to Long Island City

Knowledgeable Civil Service procedures and collective bargaining agreements

NYC Dept. of Information Technology & Telecommunications New York, NY

Director of Operations 3-1-1 Call Center 10/05 – 5/07

Managed the 24/7 citizens call center including Operation Support, Workforce Management, Training & Development, Call Center Managers and support staff

Responsible for ensuring the 3-1-1 initiatives for the City of New York were implemented through policies, procedures and content

Managed special projects and events throughout the call center

Prepared daily reports regarding call volume activity for the Office of the Mayor and answered inquiries from other agencies

Forecasted staffing needs for citywide events, scheduling and initiatives

Responsible for the operations, hiring, termination and scheduling for the call center’s 24/7 operation

Managed the call center’s emergency response for the NYC Transit strike and other citywide emergencies and directives

NYC Dept. of Information Technology & Telecommunications New York, NY

Director of Labor Relations 3/03 – 10/05

Developed and coordinated an effective labor management program in a multi-site, multi-union environment which ensures compliance with executive orders, collective bargaining agreements and agency policies and procedures

Achievements include the development and implementation of an employee disciplinary program that addresses areas such as incompetence, misconduct, and excessive time and leave

Responsible for the terminations, demotions, suspensions and pay penalties of staff found guilty

In addition, established managerial coaching techniques that enabled managers to utilize their skills to their full potential and guide them through their problem situations

Provided direction to management regarding the interpretation and administration of the collective bargaining agreements, grievance determinations, arbitration proceedings and labor management meetings. Prepared and presented cases at hearings, grievances and arbitrations

Coordinated special projects such as the Employee Recognition Program, new employee orientation, managerial training, wellness at work, human resource training, and customer service team building

Lutheran Medical Center Brooklyn, NY

Director of Labor & Employee Relations 11/01 – 8/02

Responsible for managing hospital policies and union contracts

Created training for managerial medical staff involving contract interpretation, grievances, arbitrations and disciplinary action

Investigated EEO complaints and charges of misconduct

Mac Consulting New York, NY

Arbitrator and Mediator 8/02 – 8/03

Prepared decisions that supported the outcome of each case by evaluating evidence presented, weighing sworn testimony, interpreting the collective bargaining agreement and past practice.

NYC Taxi & Limousine Commission New York, NY

Director of Disciplinary & EEO 6/99 – 8/01

Managed labor relations program

Responsible for interpretation of collective bargaining agreements in a multi-union setting.

Advised and trained management in the development, execution and interpretation of agency policies. Created standard operating procedures for progressive discipline and EEO policy. Investigated disciplinary infractions and decided on corrective actions. Prepared charges for progressive discipline and employee dismissal

Corroborated with Human Resources and the Legal Department on employee issues and agency policy. Represented and testified on behalf of agency at disciplinary hearings, dismissals and administrative hearings. Responsible for all disciplinary matters, EEO complaints, investigation and training in a multi-site organization. Acted as a conduit to resolution in all EEO matters

Mediated conflict between parties at different levels involving employees and management

Prepared quarterly, monthly and annual statistical EEO reports for the agency

Enhanced the EEO counselor program to reflect the diversity of the workforce

Responsible for agency compliance with EEO laws

Kearny Police Department Kearny, NJ

Labor Relations Specialist/Crime Prevention Practitioner 12/83-6/99

Responsible for grievances, arbitration, and contract negotiations.

Developed an Employee Assistance Program. Established conflict resolution program. Mediated conflicts with employees and management

Testified at arbitration and Perc hearings

Responsible for initiating the first sexual harassment training for employees

Trained police officers in community policing

Created safety education programs for children and adults and was responsible for speaking engagements on crime prevention issues

Acted as a trainer for crime prevention officers throughout the State of New Jersey

EDUCATION:

Baruch College New York, NY

Masters – Industrial Labor Relations 5/2003

Southern Vermont College Bennington, VT

B.S – Criminal Justice Management 5/1983

Cornell University New York, NY

Labor Relations Certification 2000

EEO Training for Managers 2000

Mediation Training Certification 1999

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