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Customer Care Assistant

Willis, Michigan, 48191, United States
January 11, 2018

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Caroline Randall

**** ******** **.

Columbus, Ohio




A challenging position with regular hours that allows me to use my medical and managerial skills.

Employment History

Red Cross

December 2016 to August 2017

Lab/Phlebotomy Tech 2

Blood collection and processing

Health verification

Processing for pharmaceutical

Home Depot

May 2016 to December 2016, Columbus, OH

Facilitating workshops

Home interior decoration consulting

Specialty and Garden

Planning and inventory

AT&T Collections

November 2014 to May 2016, Mansfield, OH

Collecting balances and processing payments

Bill review and negotiation

Customer care

Handling online inquiries

Troubleshooting devices

AT&T Customer Care Manager

August-November 2014 StarTek, Mansfield, OH

Handled escalated calls

Explained bills and charges

Corrected and addressed issues

AT&T Customer Care

August 2013-August 2014 StarTek, Mansfield, OH

Conducted bill review

Completed input entry for devices

Took orders, set up plans, processed payments

Updated customer information


2009-2012 Cheddars, Mansfield, OH

Took guest orders and handled cash

Customer care

Greeted and seated guests

Sales Medical Equipment

2005-2009 Mid Ohio Equipment, Whitehall, OH

Completed equipment ordering

Completed Medical Billing, Approval Requirements, Insurance and Medicaid Billing Request Forms

Delivered equipment, completed training and set up

Completed Insurance authorized approval and payments

Insurance billing and claims

Med Central

2001-2004, Mansfield, OH

Cardiology and Neurology Floors

Cared for patient, vitals, charting

Dr.Bauduar’s Office



Medco trained

Optical Tech

2017 Expertrating Solutions

Advanced Yoga Instructor Certification

2017 International Open Academy

Dental Assistant Certification

2017 Vision Training Systems

Certificate in Excel books and Word

2017 Johnson & Johnson

Certificate in Pharmaceutical

2010-2013 North Central Technical College, Mansfield, OH

Health Services, Human Services

2004-2009 Madison Adult Ed, Mansfield, OH


Dental Assistant



Graduated 1994 Pioneers JVS, Lexington, OH

Information Processing Specialist

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