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Active Directory System Administrator

Location:
Phoenix, Arizona, United States
Posted:
January 11, 2018

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James A. Greene

***** * ******** *** 480-***-****

Goodyear Az. 85395 ac3zwz@r.postjobfree.com

SUMMARY

To attain a position in the Information Technology field where knowledge and enthusiasm will have application.

KEY SKILLS

Over 15 years experience in Microsoft Operating systems (Server and Desktops)

Over 15 years experience in Active Directory maintenance and support.

Over 7 year s Data Center operations and support.

Over 4 year’s remote systems support

Over 20 year’s supervisory experience

Current MCSE 2003 + Security Certification

VMware Certified Associate Data Center Virtualization

Currently preparing for VMware Certified Processional Data Center Virtualization Certification

EXPERIENCE

November 2017 January 2018

Raasinfotek

Migration Support Technician

Migrate 207,000 Windows End User Devices (EUDs) running Windows 7 and Windows 8.x to Windows 10.

As part of the system installation, working with DHA staff to augment the Windows 10 image for migration

Tailoring the migration tool to DHA s specific business requirements, provide the necessary desk-side resources to complete the migration and provide post-migration support.

Migrations are being handled over the next 12 months at approximately 215 site locations across the country.

August 2016 June 2017

Conduent Corporation

Infrastructure Management Sr. Analyst

Diagnose and resolve hardware or software issues as needed.

Apply software patches and updates as part of a scheduled maintenance routine. Using SCCM and WSUS on various Windows Operating Systems. I.e. Server 2008 R2, 2012 R2 and 2016.

Built and supported Server 2016 Hyper-V Cluster

Supported VMware host clusters and guest systems

Maintain and monitor data backups for disaster recovery operations.

Perform daily system monitoring, verifying the integrity and availability of all server hardware, system resources and key processes.

Configured initial IIS Websites as well as troubleshoot irregularities

Develop and maintain installation and configuration procedures.

Perform user access audits of Active Directory Security Groups as part of a monthly or quarterly routine.

Participate in on-call rotation duty for critical production issues.

Contribute to new system deployment projects.

Conduct quarterly and annual Payment Card Industry Data Security Standard (PCI DSS) assessments

Conduct monthly quarterly and annual Xerox Security assessments.

Taking courses on Azure in preparation for moving to the Cloud.

January 2016 August 2016

Trainz Global

System Engineer

Responsible for environment monitoring i.e.: Smoke & fire, detection, generators, chillers etc.

Monitor network issues/problems

Insure tickets are distributed to the correct group for resolution

•Part of a 24/7 Production monitoring team

•Responds to Monitoring alerts using a suite of different monitoring applications, such as HP

Operations Manager, a couple BMC Software applications, etc.

•Symantec Net-Backup Tape library monitoring, including tape rotation and scratch tape

availability

•File and system restoration responsibilities

•Removing systems from monitoring for patching, decommissioning etc.

•Adding new systems to monitoring as well as restoring systems to monitoring

Insured all the correct users and Security Groups were added to the newly installed systems from the 2003 2012R2 Active Directory domains

•Initially used Remedy ticketing system but recently cutover to Service Now

Supported Data Center operations

Nov 2015 January 2016

Honeywell

Technical Support Specialist

Trained on Aircraft and Satellite communication equipment

Feb 2015 April 2015

I-Tek Solutions

System Administrator

•Part of a team doing an upgrade of a Nation-Wide POS System

Responsible for the upgrade of the Back-end Server and Workstation

Configure Solid State Servers and Workstations before delivery to site for installation

Insure the correct Windows Server image package are preinstalled on Servers

Performed system Patching and Security update operations using WSUS

Responsible for the replacement of receipt printers as well as re-imaging the Print Terminals

Insured all the correct users and Security Groups were added to the replacement systems from the Active Directory Operating systems

Confer with the on-site Technicians for proper and repeatable installation of all equipment

April 2014 Jan 2015

Infocrossing/Wipro

System Administrator 3

Responsible for Remote Administration of over 400 Windows Servers located all over the US and Canada

•Was responsible for a Project of the build-out of 2 completely New Environments in Canada installing Server 2008 and 2012 R2 remotely using multiple VCenters and image packages

Assigned NAS drives and applied access permissions

Added Security permissions and User Groups to systems

Insuring all the System Monitoring was installed correctly. Such as NetIQ and Spectrum

Insured the System Backup app was reporting to the correct Backup Network

Helped to insure Custom apps were working correctly

Added Static Routs to systems for cross platform/Network communications

Supported other customer changes and updates

Responsible for 24-7 operation support of customer systems

Was responsible of building and configuring over 200 Server systems on VM Hosts to include the number of drives, RAM, NIC configuration, correct patch level etc.

Configured 75 Windows Server 2012 R2 systems using Cisco Unified System Console

Supported the State of California Courts systems remotely

Performed complete Disaster Recovery operations

Supported Windows Operating systems and Active Directories from Server 2000 2012 R2

Monitored and resolved service requests submitted to the team.

Part of a team that supported 6 different clients with approximately 20,000 users and 2 -3,000 systems virtual and physical

Responded to alarms and events generated by various monitoring tools and/or dashboards.

•Insured systems using Symantec NetBackup and IBM Tivoli were correctly backed up and restored complete systems and/or files as needed

Involved in ongoing Projects for system performance improvement, application Development and integration etc.

Worked on restructuring the AD user structure to having Security groups and members within that group added to the different Domain Servers

Reviewed and upgraded all managed systems including operating system patching using WSUS.

Performed troubleshooting for various issues presented to the team.

Participated in an on-call rotation on a 24x7x365 basis.

Used REMEDY and CA s Service Desk ticketing systems

Participated in Change Management Review for system planned changes and or outages.

Participated in SLA reviews and policy changes

With the help of the Web admins I brought websites and application pools back on line and or worked with them in the test/Dev environment

Supported Data Center operations remotely

Jan 2014 – April 2014

State of Arizona Land Dept.

System Administrator/Desktop Supervisor

Responsible for the Domain level support of 200+ users

Responsible for insuring all Microsoft Desktops were configured and operating correctly

Maintained Exchange email system to include Smartphone connectivity

Used PowerShell for Administering the Exchange environment

Supervised 2 other employees

Communicated with the remote sites to insure connectivity and all standards were met

Insured any new users were added to the correct Security groups

Monitored, restored and configured Symantec NetBackup

Performed system Patching and Security update operations using WSUS

Supported Data Center operations

Mar 2011 – Nov 2013

Computer Science Corporation (Boeing)

Remote System Administrator

Maintained over 50 different 2 and 3 node 2000, 2003 & 2008 Microsoft Server clusters. Most were SQL with multiple instances and databases.

Had overall responsibility for over 4000 Physical and Virtual Server systems all over the world

Analyzed logs, tracks and resolved complex software/hardware matters of significance pertaining to networking.

Solved connectivity issues with, printer, servers, and applications to meet business needs.

Assigned NAS drives and applied access permissions

Coordinated hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommended resolution to complex matters of significance and coordinated the implementation of the approved course of action.

Coordinated and monitored troubleshooting to isolate and diagnose common system problems; documented system events to ensure continuous functioning. Recommended course of action and implements as approved.

Oversaw the installation of client department-specific applications and systems. Ensured installations are in accordance with appropriate operating procedures; determined revisions or updates to installation as needed.

Coordinated testing, upgrades and configuration of system files and services. Ensured changes are in accordance with appropriate operating procedures; recommended revisions or changes based upon results.

Performed system Patching and Security update operations using a proprietary application much like WSUS

Prepared for and prescribed approaches to possible downstream implications

Involved in ongoing Projects for system performance improvement, application Development and integration etc.

Utilized ITIL Model for recording changes and problem activities.

Used HP s Suite of System management tools. Including HP Service Center (Ticketing and Configuration suite)

Was responsible for adding and removing systems from Active Directory, to include insertion in proper Org. Unit.

Insured any new users were added to the correct Security groups

Added Security permissions and User Groups to systems from Active Directory

All work was done using VLan as well as RDS connections

Monitored and resolved service requests submitted to the team.

Responded to alarms and events generated by various monitoring tools and/or dashboards.

Reviewed and upgraded all managed systems including operating system patching.

Performed troubleshooting for various issues presented to the team.

•Insured systems using Symantec NetBackup and IBM Tivoli were correctly backed up and restored complete systems and/or files as needed

Part of a team that supported 30-40,000 users and over 4,000 systems virtual and physical

Participated in an on-call rotation on a 24x7x365 basis.

Participated in Change Management Review for system planned changes and or outages.

Participated in SLA reviews and policy changes

Supported Data Center operations

Nov 2010 Feb 2011

PFITech (Contract at Honeywell)

Desktop support

Short term project to provided technical assistance to the Desktop Section in rolling out much needed Desktop security patches using LANDesk.

Mar 2006 Aug 2010

Arizona Public Service (Contract- Analyst International)

Technical Analyst I

Providing Level III support to all Dell (2800, 2900 & the New R series) and IBM (345) Servers on the APSC Domain

Patch management

•Supported Microsoft Servers using Microsoft Server 2000 - 2008 R2 Operating Systems

•Imaged 400+ Microsoft Servers with Microsoft Server 2000 - 2008 R2 Operating Systems using Symantec Ghost

•Installed Clustering Technology on Microsoft 2003, 2003R2, 2008 and 2008R2 Operating systems

Troubleshoot and monitor error logs

Schedule System outages as necessary for Hardware and or Operating system repairs

Rotating 24hr Enterprise callout support

Advised management on possible trends noticed

Change Management support (CMDB)

Utilized ITIL Model for recording changes and problem activities.

Assigned NAS drives and applied access permissions

Insured any new users were added to the correct Security groups

Added Security permissions and User Groups to systems

Gathered WWPN information to connect to the correct SAN Device

Responsible for returning defective parts to manufacturer and receiving their replacements

Train and advise Technicians with less experience

Active Directory Management

Insuring the correct Security Groups are configured on each Server

Responsible for maintaining, upgrading and creating all Server Images

Responsible for Hardware and Operating system Support of over 800 Windows Servers Located all around the State of Arizona

Responsible to insure there's on hand replacement equipment (Hard Drives, RAM, Servers, and Processors etc.) on hand always.

Responsible for Rack and stack in 3 separate Data Centers

Upgraded the Firmware and Drivers on our Network Appliance Storage Equipment

Provided Support for our remote sites

Mar 2004- Mar 2006

USDA/ARS Water conservation and Cotton Research Labs

Information Technology Specialist

Installed and configured SCCM for monitoring and Patching on the Domain

Providing Desktop and Network Support for area users (100)

Active Directory management

Group Policy management and implementation

Anti-virus management

IT Equipment purchasing

Desktop and Server rebuilds (hardware and software)

Monitor Network and User Security policies

Lotus Notes Administration (6.51)

Network administer for 2003 Domain Controller and Servers

Migrated Domain from Microsoft NT4 to Microsoft 2003

Aug 2000- Mar 2004

Salt River Project (Contractor- Tek Systems)

Desktop Support/ Network Administration

Providing Tier 2&3 Support to 4,000 Win NT 4 Operating System, Win 2K Server Operating System & Win XP desktop Computers and Servers used by SRP Personnel

Team Leader in the rollout of Office 2K, QWS3270, Rumba 2K, and other utilities as well as system performance and tuning

Hardware Support for assorted Compaq Desktop and Micro-Station Systems

Administrator for 36 NT4 and W2K Servers (Dell & Compaq)

Monitor and Schedule Backup processes (Tivoli Storage Management)

Remote Desktop Management (VNC)

Recommended security improvements as well as System improvements to Management Staff

Team member in the new design and Rollout of W2K operating system and desktop software for POB (250 users)

Administer Norton Server farm

Cluster server Installation (NT & 2K)

Implemented Microsoft SMS 2.0

Hardware and Software inventory

User and computer security and account management

Applied security policies on files and folders

Migrated 250 users, Desktop systems, and 36 Servers from NT4 Domain to a W2K Domain

Nov 1999- July 2000

Motorola Biochip GP. (Sr. Consultant/Contractor- Advanced Programming Resources)

Network Administrator

Provided Tier 2&3 support through Installation and configuration of new systems and software, to include end-user training

Hardware and Software support for Dell OptiPlex Desktops, Latitude Laptops, Power Edge Servers and Power Vault Tape Back-up

Maintained users, groups, printers, and accounts on 5 Windows NT4 Servers and 200 Workstations

Respond to customer trouble calls in a timely manner

Troubleshoot and resolved Ethernet and Fast Ethernet network connectivity problems using TCP\IP

Migrated users personnel e-mail accounts from Netscape to Exchange

Project team member in the migration of users, printers, Servers, and workstations to new Domain

Trained existing and new personnel on the system changes and Network Infrastructure

Migrated Workstations, printers and Server s to a different subnet

Project lead for a robust Back-up strategy to insure full system recovery

Added member servers such as print, file and key servers to Domain

Server Optimization and tuning experience

Enterprise Administration Experience

EDUCATION & TRAINING

Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (2282A)

Planning, Implementing, and maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (2279B)

Desktop Deployment Hands on Lab

Senior Manager Desktop Deployment Seminar

Installing, Administering, and Configuring Microsoft Windows XP Professional (2285)

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (2277)

Planning & Maintaining a Microsoft Windows Server 2003 Network Infrastructure (2278)

Understanding UNIX using Linux (CIS 126DA)

Cisco Project Based Learning (CNT 170)

Cisco Advanced Routing & Switching (CNT 160)

Cisco Router Technologies (CNT150)

Cisco Networking Fundamentals (CNT 140)

Microsoft Proxy Server 2.0 (MST 247)

Microsoft Exchange Server 5.5 Series-Concepts and Administration (1026)

Microsoft Certified Professional Internetworking with TCP\IP on Windows NT 4

Microsoft Certified Professional Installation and Support of Windows NT 4.0 Server in an Enterprise

Microsoft Certified Professional Installation and Support of Windows NT 4.0 Server

Microsoft Certified Professional Installation and Support of Windows NT 4.0 Workstation Administering and supporting Microsoft Windows NT 4.0

Microsoft Certified Professional Networking Essentials

U.S. Air Force Mid-Level Management Course (NCO Academy)

30 Credit hours with the Community College of the Air Force in Logistics Management

•Prior Secret Security Clearance

TECHNICAL SKILLS

Network administration of all Windows DNS, File, Print, Proxy, DHCP, and Wins Servers to include VMware Support as well as Desktop Support.

Operating Systems including Cisco IOS, all Microsoft Operating systems from Windows 3.11 to Server 20016

Office Applications such as Microsoft Office Suite 97 as well as 2000, 2003,2007 and XP.

Desktop Publishing and Graphics applications including Adobe PageMaker, Adobe Photoshop, Microsoft Publisher 97 and 2000 to name a few.

Hardware support experience to the Motherboard on Dell, Compaq, HP and Gateway Desktops and Servers.

NT4, W2K, W2008 Cluster and Raid Array experience

Experience with Server hardware such as Dell, Compaq and HP as well as tape vaults and Arrays by the same manufactures

Experience in ITIL processes

CERTIFICATIONS

Microsoft Certified Professional NT4

Microsoft Certified Professional 2003

Microsoft Certified System Administrator 2003

Microsoft Certified System Administrator +Security 2003

Microsoft Certified System Engineer 2003

Microsoft Certified System Engineer +Security 2003

CompTIA Security+

ITIL Foundation Certification (in Progress)

VMware Certified Associate Data Center Virtualization

MILITARY SERVICE

U.S. Air Force Retired MSgt E-7 (1975-1999)

AFFILIATIONS

Veterans of Foreign Wars (Post Commander)

American Legion Member (past Executive Board Member)

American Veterans Member



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