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Customer Service Representative

Cibolo, Texas, 78108, United States
January 11, 2018

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Antoinette Johnson

Clerical customer service worker

Cibolo, TX


Dedicated and focused Data Entry Specialist looking for an opportunity to apply my skills to a company. Who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Resourceful and accomplished with extensive documentation operations and personnel organization expertise.

Dues Processor

SMART - San Antonio, TX


Process monthly union dues for members. Cover monthly expenses for the local union. Make sure all new hire documents are acquired and filed properly. Files organizations and answer questions about members union accounts.

Emergency Room Registration and Admitting Supervisor

Conifer Health System - San Antonio, TX

February 2016 to September 2016

Provided outstanding, compassionate patient service. Make sure accounts are cleared and ready to bill to insurances. Answer any questions in regards to billing, also make collection calls. Follow up on patient satisfaction. Admit patients and obtain proper documentation for admissions. Assist in the hiring process of potential employees and train new hires in their job duties. Hire, train and supervise staff.

Emergency Room Registration and Admitting Supervisor

Vanderbilt University Hospital - Nashville, TN

December 2013 to June 2015

Provided outstanding, compassionate patient service • Efficiently interview high volume amount of patients' daily, obtaining demographic and insurance information along with discharging and collecting copayments for visit. Answer, transfer and respond to calls providing general emergency room information. Inventory, store and release patient property. Admit patients and obtain proper documentation for admissions. Assist in the hiring process of potential employees and train new hires in their job duties. Train and supervise staff

Emergency Room Registration and Admitting Rep

North Shore Long Island Jewish Hospital - New Hyde Park, NY

March 2011 to July 2012

Obtain patient demographic, and verify insurance • Assist doctor’s nurses and EMS with proper documents needed per patient visit • Train new hire employees • Admit patients and acquire consents to admissions • Discharge patients and collect copayments


Kellum Medical Group - Schertz, TX

July 2009 to August 2009

Front desk receptionist • Greet and checking in patients • Scheduling appointments, set up referrals and collect copayment for visits • Fax prescriptions to pharmacies and scanning information in patients medical records.

Call center operator and marketing representative

Discover Card Financial - New Castle, DE

October 2007 to November 2008

Post credit card payments to customers’ accounts • Assist with credit line requests • Explain statement summary and market account protection products • Initiate account transfers • Redeem awards

Customer service representative and teller

Commerce Bank Rt - New Castle, DE

December 2004 to June 2006

Opening and start bank accounts • Deposits and withdrawals transactions for customers • Assist with cash vault inventory • Mentoring new employees in job responsibilities


High School

Bradwell Institute - Hinesville, GA

August 2003 to May 2004


• Over 4 years of experience Patient Registration Representative • Excellent leadership skills • Demonstrated knowledge of safety-related work behaviors ensuring a secure job performance and work environment • In-depth knowledge of interviewing and gathering complete and exact data to complete the registration and admission process correctly and efficiently • CPR certified • Great organization skills • Proficient with Microsoft, Power Point, Excel, Medisoft, and Centricity • Excellent telephone etiquette • Ability to manage multiple phone line

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